If your staff are clocking in as usual, and Time Clock information is not being sent to an employee's timesheet, it's likely that your Time Clock is offline.

  1. Check your Wifi
  2. Update Your Time Clock
  3. Restart Your Device
  4. Force Stop the App
  5. Re-authenticate your app

Information regarding the status of clocked information is typically display as a warning message located at the bottom of your device.

The information is also available on the Dashboard, located in the Time Clocks widget (dependent on your permission level):

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1. Check your Connection

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1.1 Wi-Fi

Check the wi-fi connection of your respective device to ensure that you are connected to the internet. If you have recently moved the device, it's possible the decreased signal will remove

A devices connectivity can be confirmed by ensuring that typical browsing is working as expected.

If your Time Clock has access to the internet, move to the next troubleshooting step; checking for an App Update.

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2. Updating the App

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Tanda regularly make updates to improve the reliability of the Time Clock. The Time Clock will generally still function as always without the update, but you should enable the update as soon as possible.

When there is an update available it will show at the bottom of the Time Clock to any staff member. You just need to click on the message and then follow the prompts

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3. Restarting the Device

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Like any piece of hardware, sometimes it just needs a reboot.

  • For Samsung: Hold down the power button on the top right side of the device (above volume) until a menu pops up. Press the Restart button. The device will then power back up and open on the Time Clock. Wait a few minutes and check that the Offline warning has disappeared from the bottom and then check in Tanda that your clock-ins have come through.
  • For iPad: Hold down the power button on the top right side of the device. Slide to power off and then wait a few seconds. Then press the power button down again until you see the apple symbol on your screen. Open the Time Clock and check that the Offline warning has disappeared from the bottom and then check in Tanda that your clock-ins have come through

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4. Force Stop the App

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If your Time Clock is still not online at this point, you can try Force Stopping the app.

  • For Samsung: scroll from the top down and select the Settings cog in the top right hand corner. On the left menu select Applications and on the right select Application Manager. Scroll down until you see Tanda Time Clock and click on this and press FORCE STOP, click OK. Press the Home button at the bottom of the device and the Time Clock will restart.
  • For iPad: double click the Home button to open your most recent apps. Swipe left or right until you see the Time Click and swipe up to close it. Then re-open the Time Clock app.

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5. Re-authenticating the app

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The primary reason for the requirement of re-authentication of the app is that a team managers profile may have been deactivated. This can be resolved by entering the passcode of an administrator,

You may have an authentication error when this message appears in your app:

Authentication problem. Clock ins will be sent after this problem is resolved.
Go to 'Reauthenticate' in the Manager Settings to fix.


Before re-authenticating, make sure you:

  • Have sent all pending clockins
  • Have a 9 Digit Setup code OR
  • Have the My Tanda email and password available

To re-authenticate in the Time Clock:

1. Passcode in as an Admin users
2. Tap the Settings button

3. Tap on Settings to open the menu

4. Tap App Details

5. Tap Re-authenticate

6. Tap Continue on the modal and ensure you have the correct details to re-auth

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