This help guide will detail how to clock in remotely via the Tanda Mobile App from an employee's perspective. For details on enabling and managing this feature from an admin's perspective, see our Remote Clock-in help guide.

Your organisation may allow you to remotely clock in and out of shifts via the Tanda Mobile App. We'll walk you through using this feature, including details on allowing access to your camera and location, viewing your clock-in status, answering shift questions, and FAQs.

If your organisation has enabled the remote clock-in setting, you can clock in and out remotely through the Tanda Mobile App. We recommend checking with your manager or account admin to determine whether your organisation has enabled this setting.

To clock in, open the Tanda Mobile App and select the yellow 'Clock In' button in the top right corner. From here, you will be redirected to the clock-in screen. Select your team from the drop-down menu then take your photo to clock in.

The same process applies when clocking onto a break or out of your shift. You'll receive a confirmation message each time you clock in and out.

To clock in remotely, you must be within your location's approved log-in radius. This is often set to 100 metres, though it varies from business to business, so you should confirm with your manager or account admin. You must be within this radius to prove that you are actually on-site when attempting to clock in. If not, the clock-in attempt will be blocked.

To record an accurate clock-in, you must enable location and camera permissions for the Tanda Mobile App. Your organisation uses this information to ensure the right employees are clocking in at the right places.

If access is not provided, you cannot clock in remotely. If you attempt to do so, you will receive a message saying Clock In Blocked.

You will be prompted to grant these permissions when first accessing the Tanda Mobile App. If you clicked accept at that point, fantastic—you don't need to do anything else.

If not, follow the instructions below to grant the Tanda Mobile App location and camera access.

To check your location and camera permissions on an Apple device, navigate to the Settings menu and search for the Tanda App. Then, click on the app icon to see the below settings.

Ensure that the camera setting is toggled on, location access is allowed while using the app, and the 'precise location' setting is toggled on. The precise location setting ensures your phone uses the most accurate method to generate your location.

To enable these settings on an Android device, click and hold the Tanda Mobile App, then select App Info. Then, click on permissions and ensure camera and location access is allowed while using the app and the 'precise location' setting is toggled on.

If you have issues with the accuracy of your clock-in location after following these steps, try closing and re-opening the Tanda app. Restarting your app forces Tanda to retrieve your most current location, as your phone may have received a more accurate position since first opening the app. If this doesn't work, you should also check for any app updates.

You can easily check whether you're clocked in, clocked out, or on a break by viewing your status in the top right corner of the Tanda Mobile App.

Your organisation may require you to answer questions when clocking in or out of a shift or registering your break. You may have to answer these shift questions every time you clock in or only in specific circumstances, like if you clock in later than your rostered start time.

To answer these shift questions, simply select or enter the relevant information, submit your response, and you'll be clocked in.

Please note that some questions are mandatory, meaning you won't be able to clock in until you provide an answer.

For more details on configuring and answering shift questions, please see our Shift Questions help guide.