This help guide will detail the Tanda Mobile App's remote clock-in feature, including how it works, how to enable it, common troubleshooting tips, and FAQs.
In addition to using the Time Clock App for employee clock-ins, you can also allow staff to clock in via the Tanda Mobile App using the 'remote clock-ins' feature. Here's how.
What Does This Guide Cover?
How To Enable Remote Clock-Ins
By default, the remote clock-in feature on the Tanda Mobile App is turned off. You must opt-in to enable it. You require admin-level permissions to modify these settings.
Enabling Remote Clock-Ins
To enable the remote clock-ins feature, navigate to Settings > Timesheets > View All Timesheet Settings. Scroll down to the 'Remote Clock-ins' subheading and tick 'Enable remote clock-ins'. The remote clock-in feature is now enabled.
Once you have ticked 'Enable remote clock-ins', you will be prompted to select the teams to which you want this feature to apply. You can either select 'all teams' if you want all of your teams to be able to clock in remotely or uncheck this box to apply the feature only to specific teams. You cannot assign specific employees to clock in remotely, only specific teams—though you could create and assign a team of one if you want only certain employees to have access to this feature.
Setting a Clock-In Radius
Once remote clock-ins are enabled, you can set an acceptable clock-in radius around your business. Once employees are within this radius, they can clock in via the Mobile App using geofencing. To set an acceptable remote clock-in radius, navigate to Workforce > Teams, then click Edit.
Next, scroll down to the 'Mobile clock in settings' subheading and enter a login radius (in metres). Many customers set this to 100 metres—though it is entirely up to your business needs.
If your business has multiple locations, please repeat this step and set an acceptable mobile clock-in radius for each location.
Once set, if the system finds an employee attempting to clock in outside the approved radius, it will block their clock-in attempt, as shown below.
Configuring Shift Questions
Finally, you must configure the below shift question on your account for this feature to work correctly.
To do this, navigate to Settings > All Settings > Shift Questions > Set up shift questions. Then, select '+ New Question', and enter the following details:
For: Mobile App
When: Clock in
Only If: Away from scheduled location
With any tag: All staff
Tick 'prevent clock in'
Click 'Create Question'
At this point, the remote clock-in feature is fully configured.
How It Works
When the remote clock-in feature is enabled, employees will see the option to clock in on the Tanda Mobile App. See the example below, where the employee can click the yellow 'Clock In' button directly from their app.
From here, follow the same process as you would when using the Tanda Time Clock App to clock in and record breaks. An employee selects their team from the drop-down menu to clock in, and their photo is captured for the clock-in.
For this feature to work accurately, you must also allow access to your device's location and camera. The clock-in will not be recorded if your device is offline. Therefore, using the remote clock-in feature requires a stable internet connection.
To learn more, see our guide to clocking in with the mobile app for staff.
FAQs & Troubleshooting
What do I do if the clock-in location is inaccurate?
What do I do if the clock-in location is inaccurate?
If your clock-in location records incorrectly, ensure your location and camera permissions are enabled on your device.
Apple Devices:
To check your location and camera permissions on an Apple device, navigate to the Settings menu and search for the Tanda App. Then, click on the app icon to see the below settings.
Ensure that the camera setting is toggled on, location access is allowed while using the app, and the 'precise location' setting is toggled on. The precise location setting ensures your phone uses the most accurate method to generate your location.
Android Devices:
To check these settings on an Android device, click and hold the Tanda Mobile App, then select App Info. Then, click on permissions and ensure camera and location access is allowed while using the app and the 'precise location' setting is toggled on.
If you still have issues with the accuracy of your clock-in location after following these steps, try closing and re-opening the Tanda app. You should also check if the app has any uninstalled updates. Restarting your app forces Tanda to retrieve your most current location, as your phone may have received a more accurate position since first opening the app.
Does Tanda track my location when I'm not at work?
Does Tanda track my location when I'm not at work?
No! Tanda only requests your location when you access the 'clock in' page on the Tanda Mobile App. Your 'current location' isn't determined by Tanda—it is determined by your mobile device, which sends your current location to the Tanda App.
If your device last updated its current location a while ago, repositioning can take some time. Closing and re-opening the app speeds up this repositioning process by forcing your device to retrieve your latest location.
You can learn more about your privacy and security while using Tanda here.
Why won’t my clock-in work?
Why won’t my clock-in work?
If your clock-in isn't working correctly, the most common troubleshooting step is to check your internet connection. A stable internet connection is required to clock in with the Tanda Mobile App.
Please check your internet access while clocking in via the mobile app. Additionally, ensure you have camera and location access enabled for the Tanda Mobile App, as described above. Both are required to record an accurate clock-in.
If you still have issues after completing these steps, please contact our friendly support team at support@tanda.co.
I can't find/edit the remote clock-in feature. Why not?
I can't find/edit the remote clock-in feature. Why not?
To enable this feature, you need admin-level permissions. If you cannot access or edit the remote clock-in feature, you most likely don't have the correct permissions. We recommend contacting your account admin for further information.
Can an employee clock in without having their photo taken?
Can an employee clock in without having their photo taken?
No, it's not possible to clock in without a photo being taken. The Tanda Mobile App requires access to your device's camera to capture a photo while clocking in to ensure accurate clock-ins. If camera access is not granted, you won't be able to clock in remotely, and you'll see a "Clock In Blocked" message.
Can I allow only certain staff members to clock in remotely?
Can I allow only certain staff members to clock in remotely?
While there is no way to directly allow specific staff members to clock in remotely, you can assign which Teams can do so. As a workaround, you could create a Team and assign only the specific employees you want to be able to clock in remotely to that Team.
For more details, see our help guide on Adding Locations and Teams.