This help guide will explain how to set your geofencing radius for clock-in purposes in Tanda.
Geofencing refers to a virtual "perimeter" or "fence" around a given geographic feature. In this context, geofencing refers to the 'acceptable' mobile clock-in radius around your business. It is a way to verify that staff are at the workplace when they record their clock-ins using the Tanda Mobile App, rather than clocking in from off-site.
How to Set Your Geofencing Location and Distance
Your geofencing location is defined by the business address entered for each of your Teams and Locations. For example:
To configure or edit this address, navigate to Workforce > Teams. Then, click Edit on the appropriate location.
When you enter your business address for each Location, Tanda searches Google Maps to identify your business' location:
Once you have entered your location address, you can fine tune your geofencing settings by expanding 'Show advanced options' and looking for the 'Mobile clock in settings' subheading.
To edit your geofencing radius, either enter a number in the box, or, manually click and drag the radius bubble on the map. For example:
How Geofencing Works
Tanda compares the GPS coordinates of an employee's clock-in against your acceptable login radius, as defined in your location settings.
An icon in the lower right corner of each clock-in photo on Timesheets indicates whether the clock-in occurred within the defined distance (Login radius) of the address.
The timesheet icon is Green if the clock-in occurred within the geofencing radius, and Red if it occured outside of the geofencing radius. If the shift location's address is not defined, the icon will appear Blue.
FAQs and Troubleshooting
How accurate is the GPS signal?
How accurate is the GPS signal?
There is no standard accuracy that can be defined. How accurate a GPS signal is depends on many factors, including:
The terrain and surrounding buildings.
The service provider.
The type of device being used.
And more.
If you find that GPS accuracy is an issue in your specific location, we recommend increasing the acceptable login radius to account for the expected error.
An employee seems to be at the correct location on the map, but they're appearing as offsite. Why?
An employee seems to be at the correct location on the map, but they're appearing as offsite. Why?
The login radius is based on a central point on a map. This means if the address entered covers a large area, the radius may need to be widened or the geofence moved to reflect this.
This becomes a consideration in places like shopping centres or large factories. For example, when entering the address of a shop within a large shopping centre, Google Maps may drop the pin for a shopping centre on the building's street entrance.
Use the map in your location settings to check where the geofencing pin sits in relation to the location of the store. From here, consider if widening the geofence is required if there is a wide area where employees could commence their shift.
Why does the location show somewhere I am not?
Why does the location show somewhere I am not?
Usually, this is a sign that a GPS signal hasn't been received by your device since moving from your previous location. There are several reasons that might occur, including if GPS had been turned off on your device for some time.
In most cases, your phone will only require a short amount of time to acquire a more recent location signal. Closing then opening the app again will force the GPS location to update in Tanda.
Why are clock-ins not being prevented when offsite?
Why are clock-ins not being prevented when offsite?
You can prevent clock-ins outside of your geofencing radius using Shift Questions. For example:
If you have created a 'prevent clock-in' Shift Question that isn't applying as you expected, it's best to investigate a specific example of clocked time.
When you find an example, check the 'Clock-Ins' section of an employee's profile (navigate to their Staff Profile, then select Time & Attendance > Clock-ins) to identify what action was taken by the employee at that time (e.g. clock in or clock out):
Then, compare this action against the 'When' section of the relevant shift question to confirm if the question should have applied to this action.
Additionally, check the Shift Question settings to confirm what employee tags the question applies to, and that the question applies to the example employee based on their classification.
If all of the above match your configured Shift Question, please reach out to support@tanda.co for further troubleshooting assistance.
Can I disable geofencing?
Can I disable geofencing?
Yes. This is an optional feature. While it can be beneficial in many circumstances, it is not essential for Tanda to function correctly.
To disable the feature, navigate to Settings > Timesheets and untick the 'Remote Clock-ins' setting.
With geofencing enabled, could an employee clock in at one worksite and clock out at another worksite?
With geofencing enabled, could an employee clock in at one worksite and clock out at another worksite?
Yes, as long as both locations have been configured in your account (Workforce > Teams).
For further location inaccuracy troubleshooting steps, see Tanda Mobile App: Remote Clock-ins.
Keywords: geo-fencing, geo fencing, gofencing, clock-in location, clock-in perimeter.