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MA000100: Social and Community Services Award 2010 Managed Template Summary

This guide provides a summary of the configuration and application of the main award clauses contained in the Social, Community, Home Care and Disability Services Industry Award 2010 (SCHADS) Managed Template.

Using this guide:

  • The highlighted text beginning with the '📜' icon shows the relevant clause in the Award.

  • A description of how Tanda assists to meet the requirements of the award is detailed beneath each clause.

  • This guide details the most common sections of the Award. To view the full Award, refer to the SCHADS Award 2010 on the Fair Work Ombudsman website.

  • This guide was last reviewed on Tuesday 26 May 2026.

Enabling The Managed Template

Which Template/s to Enable

In Tanda, there are four Managed Templates available that can be enabled to pay staff under the SCHADS Award. The SCHADS Managed Templates are based on the four separate sectors of employment identified under the Award and the different payment entitlements available in each sector.

📜 4. Coverage

4.1 This industry award covers employers throughout Australia in the:

(a) crisis assistance and supported housing sector;

(b) social and community services sector;

(c) home care sector;

(d) family day care scheme sector

The SCHADS Managed Templates available in Tanda are:

  • SCHADS Crisis Accommodation Stream

  • SCHADS Family Day Care Stream

  • SCHADS Home Care Stream

  • SCHADS Social and Community Services Stream

How to Enable the SCHADS Managed Template/s

To utilise the SCHADS Managed Templates, you will first need to enable the Managed Template/s in your account.

To do this go to Time & Attendance > Compliance > Award Template > Apply Template:

Select the relevant payroll system if you have not already enabled an integration:

Under Apply an Award, navigate to SCHADS and select Enable on the Managed Template/s you'd like to enable.

Once the award template has been enabled you have the option to add staff to the award via the + Add Staff to Award button or via the below outlined process.

For further information on how to configure the settings in your account including automatic breaks and public holidays please see the article Configuring Settings.

Classification of Staff

This section will cover the profile configuration needed to classify and pay an employee on one of the SCHADS Managed Template/s in Tanda.

Employment Types

The Employment Type tag associates the pay conditions such as penalties and overtime to an employee.

An example of this tag is Full Time.

The Employment Types available in the Managed Template will populate in the Employment Type field in the employee profile:

The available employment types across the 4x SCHADS Managed Template are:

SCHADS Social and Community Services Stream

SCHADS Crisis Accommodation Stream

SCHADS Family Day Care Stream

SCHADS Home Care Stream

For more information on how the '(10 Hour Shift)' and 'Disability' employment types diverge from the general employment types, please see below:

(10 Hour Shift)

📜 25.1 Ordinary hours of work

(a) The ordinary hours of work will be 38 hours per week or an average of 38 hours per week and will be worked either:

(i) in a week of five days in shifts not exceeding eight hours each;

(ii) in a fortnight of 76 hours in 10 shifts not exceeding eight hours each; or

(iii) in a four week period of 152 hours to be worked as 19 shifts of eight hours each, subject to practicality.

(b) By agreement, the ordinary hours in clause 25.1(a) may be worked up to 10 hours per shift.

The agreement to increase the number of ordinary hours that can be worked in a day per clause 25.1(b) is automated for Full Time employees in the SCHADS Managed Templates.

When configured on one of the (10 Hour Shift) employment types, the employee will incur daily overtime after 10 ordinary hours instead of 8 hours.

Part Time and Casual employees will incur daily overtime after 10 ordinary hours by default per clause 28.1(b).

Disability

The Disability employment types are only applicable in the SCHADS Social and Community Services Stream.

An employee can be configured on one of the Disability employment types when they are engaged to perform disability work in the social and community services sector.

Classifications

The Classification/ Level tag will pay the employee their base rate. Penalties and overtime will be calculated off this rate.

An example of a classification tag is Level 1.

The classifications available in the Managed Template will populate under the Classification/Level field in the pay conditions:

The four employment streams within the SCHADS Award each have different base rate levels. Please see the below outline of the base rates available under each SCHADS Managed Template.

SCHADS Social Community Services Stream

  • Level 1 - Pay Point 1

  • Level 1 - Pay Point 2

  • Level 1 - Pay Point 3

  • Level 2 - Pay Point 1

  • Level 2 - Pay Point 2

  • Level 2 - Pay Point 3

  • Level 2 - Pay Point 4

  • Level 3 - Pay Point 1

  • Level 3 - Pay Point 2

  • Level 3 - Pay Point 3

  • Level 3 - Pay Point 4

  • Level 4 - Pay Point 1

  • Level 4 - Pay Point 2

  • Level 4 - Pay Point 3

  • Level 4 - Pay Point 4

  • Level 5 - Pay Point 1

  • Level 5 - Pay Point 2

  • Level 5 - Pay Point 3

  • Level 6 - Pay Point 1

  • Level 6 - Pay Point 2

  • Level 6 - Pay Point 3

  • Level 7 - Pay Point 1

  • Level 7 - Pay Point 2

  • Level 7 - Pay Point 3

  • Level 8 - Pay Point 1

  • Level 8 - Pay Point 2

  • Level 8 - Pay Point 3

SCHADS Crisis Accommodation Stream

  • Level 1 - Pay Point 1

  • Level 1 - Pay Point 2

  • Level 1 - Pay Point 3

  • Level 1 - Pay Point 4

  • Level 2 - Pay Point 1

  • Level 2 - Pay Point 2

  • Level 2 - Pay Point 3

  • Level 2 - Pay Point 4

  • Level 3 - Pay Point 1

  • Level 3 - Pay Point 2

  • Level 3 - Pay Point 3

  • Level 4 - Pay Point 1

  • Level 4 - Pay Point 2

  • Level 4 - Pay Point 3

SCHADS Family Day Care Stream

  • Level 1 - Pay Point 1

  • Level 1 - Pay Point 2

  • Level 1 - Pay Point 3

  • Level 1 - Pay Point 4

  • Level 2 - Pay Point 1

  • Level 2 - Pay Point 2

  • Level 2 - Pay Point 3

  • Level 2 - Pay Point 4

  • Level 3 - Pay Point 1

  • Level 3 - Pay Point 2

  • Level 3 - Pay Point 3

  • Level 3 - Pay Point 4

  • Level 4 - Pay Point 1

  • Level 4 - Pay Point 2

  • Level 4 - Pay Point 3

  • Level 4 - Pay Point 4

  • Level 5 - Pay Point 1

  • Level 5 - Pay Point 2

  • Level 5 - Pay Point 3

  • Level 5 - Pay Point 4

SCHADS Home Care Stream

  • Level 1 - Pay Point 1

  • Level 2 - Pay Point 1

  • Level 2 - Pay Point 2

  • Level 3 - Pay Point 1

  • Level 3 - Pay Point 2

  • Level 4 - Pay Point 1

  • Level 4 - Pay Point 2

  • Level 5 - Pay Point 1

  • Level 5 - Pay Point 2

  • Level 1 - Aged Care - Introductory

  • Level 2 - Aged Care - Home Carer

  • Level 3 - Aged Care - Qualified

  • Level 4 - Aged Care - Senior

  • Level 5 - Aged Care - Specialist

  • Level 6 - Aged Care - Team Leader

The above classifications facilitate the appropriate rates per the rounding details provided in the Fair Work Ombudsman Pay Guide for the SCHADS Award.

The base rates are increased in line with the Pay Guide annually and the new rates will always take effect from the first full pay period on or after the date stipulated by the Fair Work Commission.

Please refer to the Salaried Staff article for more information specific to configuring salaried employees in Tanda.

If you pay above award, please see the //Paying Above Award section of this guide for more information.

Paying Above Award

If employees are paid a base rate higher than the award rate, enter the employee's base rate in the Overriding Hourly Rate field highlighted below. This will override the rate from the Managed Template, and penalty rates and overtime will be calculated from this new rate.

Note: An overriding hourly rate will not be considered by the Higher Duties Builder in the SCHADS Managed Template/s.

For further information please see the Pay Above Template article.

Setting Up A Part Time Employee

Under the SCHADS Award, part time employees are to have an agreed regular pattern of work in place upon engagement per clause 10.3.

📜 10.3 Part-time employment

(c) Before commencing employment, the employer and employee will agree in writing on:

(i) a regular pattern of work including the number of ordinary hours to be worked each week (the guaranteed hours),and

(ii) the days of the week the employee will work and the starting and finishing times each day.

This agreed regular pattern of work can be configured and managed in Tanda. Please see below for further details.

Configuring Regular Hours of Work

To record a Part Time employee's regular pattern of work in Tanda, navigate to Workforce > Staff > (Employee Name) > Pay Conditions & Hours > select Edit Current Pay Conditions

In the pay conditions, select + WEEK to add regular hours of work

Enter the applicable hours in the below fields including:

  • start and finish times

  • meal breaks

  • teams

You can also populate the employee's total agreed hours for the week into the Contracted Weekly Hours field.

A roster variation will flag per the below if the employee is not rostered for their weekly hours:

Once all the relevant details have been configured, select Confirm Changes.

You will then be able to. see the employee's regular hours of work in the Pay Conditions:

For further details on managing the Regular Hours of Work in Tanda as well as how to manage this in bulk, please see Configure Employee Contract Hours (Regular Hours of Work).

Managing Variations to the Regular Hours of Work

📜 10.3 Part-time employment

...

(e) The agreement made pursuant to clause 10.3(c) may subsequently be varied by agreement between the employer and employee in writing. Any such agreement may be ongoing or for a specified period of time.

(f) An employer must not require a part-time employee to work additional hours in excess of their guaranteed hours. However, an employee may agree to work hours that are additional to their guaranteed hours.

A variation to a part time employee's regular pattern of work under clause 10.3 can be recorded in Tanda.

A record of the agreement, including the time it was agreed to, can be captured in either of the below ways:

  • On the Tanda mobile app if the variation is known prior to the shift commencing; OR

  • On the employee time clock app when the variation is not yet agreed to prior to commencing the shift.

To use this feature please see Have employees mutually agree to variations from their contract hours which is an article that details how the shift acceptance feature can be enabled.

To prevent variations from occurring, managers are notified on the roster if a shift differs from the regular hours of work:

Record Keeping

📜 10.3(e) The agreement made pursuant to clause 10.3(c) may subsequently be varied by agreement between the employer and employee in writing. Any such agreement may be ongoing or for a specified period of time.

Once this feature has been enabled, a record of an agreement to vary the regular hours will be visible against the employee profile and on timesheets.

The record of the agreement is visible in Tanda against the employee profile and on timesheets:

Casual Loading

📜 10.4 Casual employment

A casual employee will be paid per hour calculated at the rate of 1/38th of the weekly rate appropriate to the employee’s classification. In addition, a loading of 25% of that rate will be paid instead of the paid leave entitlements accrued by full-time employees.

Casual loading in Tanda is applied using the multiplier method.

In the Tanda Employee Profile, the casual rate is expressed in the Monday to Friday pay rate with the base hourly rate showing the rate without the loading added. This is demonstrated in the below image:

The base hourly rate is always expressed as 1.25x on the timesheet and where applicable, penalty rates are expressed with the additional casual loading amount.

Higher Duties

Under the SCHADS Award, employer is required to pay a home care employee who performs duties of a higher classification at the higher classification rate.

📜 30. Higher duties

30.1 A home care employee engaged in any duties carrying a higher wage rate than the classification in which they are ordinarily employed in any one day or shift will be paid at the higher wage rate as follows:

(a) for two hours or less—the time so worked; or

(b) where the time so worked exceeds two hours—a full day or shift.

30.2 All other employees who are called upon to perform the duties of another employee in a higher classification under this award for a period of five consecutive working days or more will be paid for the period for which duties are assumed at a rate not less than the minimum rate prescribed for the classification applying to the employee so relieved.

The payment of the higher duties rate for the entire day is automated for home care employees.

The higher rate will automatically apply to all hours worked in the day if the employee works more than two hours in a higher classification.

Higher duties can be configured and managed in the Managed Template settings:

There are two options for configuring and applying higher duties in Tanda:

  1. Automatically based on the team that a shift is worked in. This is achieved using associated tags; OR

  2. Manually by allocating the higher duties tag on the timesheet.

To learn how to set up higher duties for the Hospitality Award please see Automatically Pay Employees a Higher Rate When Working in Another Team.

Paying Permanent Employees for their Minimum Contracted Hours

The SCHADS Award stipulates requirements for full time and part time employees. See below for further details:

Full Time Employees

📜 10.2 Full-time employment

A full-time employee is one who is engaged to work 38 hours per week or an average of 38 hours per week.

Part Time Employees

📜 10.3 Part-time employment

...

(c) Before commencing employment, the employer and employee will agree in writing on:

(i) a regular pattern of work including the number of ordinary hours to be worked each week (the guaranteed hours), and ...

The Minimum Paid Hours feature in the SCHADS Managed Template/s can be utilised to manage the above requirements.

The Minimum Paid Hours functionality requires that the Contracted Weekly Hours field in the employee profile be populated:

By default, the Minimum Paid Hours feature will be disabled in the SCHADS Managed Template/s. If you would like to enable the Minimum Paid Hours feature, please see below for further details.

Enabling the Minimum Paid Hours feature

To enable the Minimum Paid Hours feature, navigate to the Managed Template Settings via Time & Attendance > Compliance > SCHADS → Manage Award Conditions

Click Enable under the Minimum Paid Hours feature to toggle on the functionality:

You will then be able to see that the Minimum Paid Hours feature has been enabled from the main settings page of the SCHADS Managed Template:

The Minimum Paid Hours feature will automatically top up the timesheet when a full time or part time employee works less than the contracted weekly hours set in the employee profile.

In the below example, the employee has worked 4 ordinary hours in the week. The employee's contracted weekly hours are set to 14. The Minimum Paid Hours feature has topped up the employee's timesheet by 10 hours.

Rostering

Displaying the Roster

📜 25.5 Rosters

(a)The ordinary hours of work for each employee will be displayed on a fortnightly roster in a place conveniently accessible to employees. The roster will be posted at least two weeks before the commencement of the roster period.

(b) Rostering arrangements and changes to rosters may be communicated by telephone, direct contact, mail, email, facsimile or any electronic means of communication.

(c) It is not obligatory for the employer to display any roster of the ordinary hours of work of casual or relieving staff.

To ensure rosters are as accessible as practical and employees are notified, rosters can be published to the below options:

Managing changes to the roster

📜 25.5 Rosters

...

(d) Change in roster

(i) Seven days’ notice will be given of a change in a roster.

(ii) However, a roster may be changed at any time:

(A) if the change is proposed by an employee to accommodate an agreed shift swap with another employee, subject to the agreement of the employer; or

(B) to enable the service of the organisation to be carried on where another employee is absent from duty on account of illness, or in an emergency.

(iii) This clause will not apply where the only change to the roster of a part-time employee is the mutually agreed addition of extra hours to be worked such that the part-time employee still has four rostered days off in that fortnight or eight rostered days off in a 28 day roster cycle, as the case may be.

The Shift Acknowledgement feature can be used to record an employee's agreement to a roster change in Tanda.

For further details on setting up your account to use Shift Acknowledgement, please see Have Employees Acknowledge Their Rostered Shifts.

Displaying ADOs in the roster

📜 25.5 Rosters

...

(e) Where practicable, accrued days off (ADOs) will be displayed in the roster.

ADOs can be recorded in the roster as Rostered Days Off.

To categorise a shift as a 'Rostered Day Off' go to Rosters in Tanda.

Expand the drop-down and select Rostered Day Off:

The day will now be marked as a Rostered Day Off.

Rostering Sleepovers

To roster a sleepover navigate to Time & Attendance > Rosters > set the roster to Staff View:

Hover over the applicable day and select the drop down on the + ADD SHIFT icon:

Then select Sleepover Schedule.

The Sleepover Schedule will automatically populate with the hours midnight to midnight. Update the the schedule with applicable sleepover hours like you would when editing a rostered shift:

The Sleepover Schedule can be applied to any of your existing Teams.

You can assign a team or change the team by clicking on the team icon on the schedule and selecting the relevant team from the drop down:

From here, you can then roster shifts before and/or after the Sleepover Schedule:

Additionally, sleepover schedules can be included in:

Rostering On Call Periods

To roster an on call shift navigate to Time & Attendance > Rosters > set the roster to Staff View:

Hover over the applicable day and select the drop down on the + ADD SHIFT icon:

Then select On Call Schedule.

The On Call Schedule will automatically populate with the hours midnight to midnight. Update the the schedule with applicable on call hours like you would when editing a rostered shift:

The On Call Schedule can be utilised in any of your existing Teams. You can assign a team or change the team by clicking on the team icon on the schedule and selecting the relevant team from the drop down:

Once an On Call Schedule has been published, the relevant on call allowance will automatically apply in the timesheet. Please see the below example:

Additionally, on call periods can be included in:

NOTE: The On Call Schedule also automates the application of the on call allowance when the employee is rostered to be on call for Remote Work.

Breaks

Under the SCHADS Award, employees are entitled to unpaid meal breaks and rest breaks per the below.

Meal Breaks and Rest Breaks

📜 27.1 Meal breaks

(a) Each employee who works in excess of five hours will be entitled to an unpaid meal break of not less than 30 minutes and not more than 60 minutes duration, to be taken at a mutually agreed time after commencing work.

(b) Where an employee is required to work during a meal break and continuously thereafter, they will be paid overtime for all time worked until the meal break is taken.

(c) Where an employee is required by the employer to have a meal with a client or clients as part of the normal work routine or client program, they will be paid for the duration of the meal period at the ordinary rate of pay, and clause 27.1(a) does not apply. This paid meal period is to be counted as time worked.

📜 27.2 Tea breaks

(a) Every employee will be entitled to a paid 10 minute tea break in each four hours worked at a time to be agreed between the employer and employee.

(b) Tea breaks will count as time worked.

When you enable the SCHADS Managed Template/s, you will also enable the default break rules. The break rules will auto-populate breaks for any staff under the Managed Template.

The break rules configured for the SCHADS Managed Template/s can be viewed by navigating to Time & Attendance > Compliance > SCHADS Award > Breaks.

Note: The paid meal break for having a meal with a client/s per clause 27.1(c) is not automated in the SCHADS Managed Template.

📜 22.1

...

(c) Where an employee is required by the employer to have a meal with a client or clients as part of the normal work routine or client program, they will be paid for the duration of the meal period at the ordinary rate of pay, and clause 27.1(a) does not apply. This paid meal period is to be counted as time worked.

This is due to Tanda not being able to foresee when an employee will be required to have a meal with a client as part of their normal work routine.

If the manager knows this ahead of time, the break in the roster can be updated to reflect a paid meal break.

If not known ahead of time, the timesheet can be updated to capture the paid meal break.

Missed Meal Breaks

Per clause 27.1(b) an employee required to work during their meal break will be paid overtime for all time worked until the meal break is taken.

📜 21.7(c)

(b) Where an employee is required to work during a meal break and continuously thereafter, they will be paid overtime for all time worked until the meal break is taken.

The missed meal break penalty is not automated in the SCHADS Managed Template.

If an employee has not taken a meal break in their shift, the tag Missed meal break can be added to the shift to apply the missed meal break penalty. The missed meal break penalty will apply from 5th hour of work.

The missed meal break penalty will apply at the applicable overtime rate but will be treated as ordinary hours if applicable during ordinary time.

For the shift tag Missed meal break to display in the timesheet, you will first need to set up your account to use shift tags and apply the tag to the employee profile. For further details please see the Award Template Tags section of this article.

Timesheets

Once an employee has clocked in and out of the Tanda app, the clocked time will be converted into a timesheet. The time worked will be interpreted in Tanda based on the employment type and classification configured on the employee profile.

For a general overview of timesheets in Tanda see Getting Started: Timesheets.

Broken Shifts

Broken shifts are only applicable to social and community services employees when undertaking disability work and home care employees.

📜 25.6 Broken Shifts

This clause only applies to social and community services employees when undertaking disability services work and home care employees.

(a) Broken shift with 1 unpaid break

(i) An employer may only roster an employee to work a broken shift of 2 periods of work with 1 unpaid break (other than a meal break).

(ii) An employee rostered to work a broken shift with 1 unpaid break must be paid the allowance in clause 20.12(a).

(b) Agreement to work a broken shift with 2 unpaid breaks

(i) Despite clause 25.6(a), an employer and an employee may agree that the employee will work a broken shift of 3 periods of work with 2 unpaid breaks (other than meal breaks).

(ii) An agreement under clause 25.6(b)(i) must be made before each occasion that the employee is to work a broken shift with 2 unpaid breaks unless the working of the 2 break broken shift is part of the agreed regular pattern of work in an agreement made under clause 10.3 or subsequently varied.

(iii) An employee who works a broken shift with 2 unpaid breaks must be paid the allowance in clause 20.12(b).

(c) Where a break in work falls within a minimum payment period in accordance with clause 10.5 then it is to be counted as time worked and does not constitute a break in a shift for the purposes of clause 25.6(a)(i) or clause 25.6(b)(i).

(d) Payment for a broken shift will be at ordinary pay with weekend, overtime and public holiday penalty rates to be paid in accordance with clauses 26Saturday and Sunday work, 28Overtime and penalty rates and 34Public holidays.

(e) An employee must be paid the shift allowances in accordance with clause 29Shiftwork in relation to work performed on a broken shift, provided that:

(i) The shift allowances are only payable in respect of periods of work in a broken shift that satisfy the definitions of afternoon shift, night shift and public holiday shift (as defined by clause 29.2 and in accordance with clause 25.6(e)(i)).

(ii) (The night shift allowance is not payable for work performed on a night shift that commences before 6.00 am.

(f) The span of hours for a broken shift is up to 12 hours. All work performed beyond a span of 12 hours will be paid at double time.

(g) An employee must receive a minimum break of 10 hours between broken shifts rostered on successive days.

Payment on a broken shift

To categorise a broken shift in the timesheet, the shift tag Broken Shift must be applied to the shift.

Payment on a broken shift will be at the applicable hourly rate for the day and time worked, including weekend, public holiday and shiftwork rates.

Working beyond a 12 hour spread on a broken shift

The employee will incur overtime on a broken shift if the time worked exceeds a 12 hour span per clause 25.6(f).

For the shift tag Broken shift to display in the timesheet, you will first need to set up your account to use shift tags and apply the tag to the employee profile. For further details please see the Award Template Tags section of this article.

Broken Shift Allowance

📜 20.12 Broken shift allowance

(a) An employee required to work a broken shift with 1 unpaid break in accordance with clause 25.6(a) will be paid an allowance of 1.7% ($20.82) of the standard rate, per broken shift.

(b) An employee who agrees to work a broken shift with 2 unpaid breaks in accordance with clause 25.6(b) will be paid an allowance of 2.25% ($27.56) of the standard rate, per broken shift.

Note: The Broken Shift Allowance requires manual application in Tanda. For further details on manual allowances please see here.

If the employee is working a broken shift with 1 unpaid break, apply the allowance Broken Shift Allowance - 1 Break

If the employee is working a broken shift with 2 unpaid breaks, apply the allowance Broken Shift Allowance - 2 Breaks

Sleepovers

The payment of the sleepover allowance and time worked during a sleepover is automated in the SCHADS Managed Template/s per clause 25.7.

📜 25.7 Sleepovers

(a) A sleepover means when an employer requires an employee to sleep overnight at premises where the client for whom the employee is responsible is located (including respite care) and is not a 24 hour care shift pursuant to clause 25.8 or an excursion pursuant to clause 25.9.

(b) The provisions of 25.5 apply for a sleepover. An employee may refuse a sleepover in the circumstances contemplated in 25.5(d)(i) but only with reasonable cause.

(c) The span for a sleepover will be a continuous period of 8 hours. Employees will be provided with a separate room with a bed and clean linen, the use of appropriate facilities (including access to food preparation facilities and staff facilities where these exist) and free board and lodging for each night when the employee sleeps over.

(e) In the event of the employee on sleepover being required to perform work during the sleepover period, the employee will be paid for the time worked at the prescribed overtime rate with a minimum payment as for one hour worked. Where such work exceeds one hour, payment will be made at the prescribed overtime rate for the duration of the work.

(f) An employer may roster an employee to perform work immediately before and/or immediately after the sleepover period, but must roster the employee or pay the employee for at least four hours’ work for at least one of these periods of work. The payment prescribed by 25.7(d) will be in addition to the minimum payment prescribed by this subclause.

The sleepover conditions are automated via the Sleepover Schedules feature.

Please see here for details on how to roster Sleepovers.

Please see below for the automated sleepover conditions in the SCHADS Managed Template/s:

Working on a sleepover

If an employee is required to perform work when on a sleepover, they are to be paid at overtime rates per clause 25.7(e).

The Sleepover Schedule automates the payment of overtime rates when working on a sleepover.

Please see the below example where the employee is rostered on a Sleepover Schedule from 11.00pm to 6.00am. The employee then works from 2.00am to 3.45am during the sleepover. Overtime rates automatically apply:

The required minimum payment of 1 hour when working on sleepover is also automated via the Sleepover Schedule:

Minimum engagement when working before/ after a sleepover

When an employee works immediately before and/or immediately after a sleepover, one of these periods of work must be a minimum of 4 hours per clause 25.7(f).

This 4 hour minimum engagement requirement is now automated via the Sleepover Schedule.

In order for this minimum engagement to automatically apply, the shift/s must be rostered immediately before or immediately after a Sleepover Schedule.

For example, in the below timesheet the employee only worked three hours after a Sleepover Schedule. This shift has automatically been topped up to 4 hours:

If there is a shift rostered before the Sleepover Schedule and a shift rostered after the Sleepover Schedule and both shifts are under four hours, the minimum engagement rule will apply to the longer of the two shifts.

For example, in the below timesheet the employee has only worked 1 hour before the sleepover and 3 hours after the sleepover. The shift after the Sleepover Schedule has been topped up by one hour:

If the shift before the sleepover and the shift after the sleepover are the same length, then the minimum engagement will automatically apply to second shift:

Shift penalties when working before and after a sleepover

The shift the penalties under clause 29.3 are only applicable to shiftworkers.

Clause 29.3 sets out the shift penalties under the SCAHDS Award:

29.3 Shift allowances and penalty rates

(a) An employee who works an afternoon shift will be paid a loading of 12.5% of their ordinary rate of pay for the whole of such shift.

(b) An employee who works a night shift will be paid a loading of 15% of their ordinary rate of pay for the whole of such shift.

(c) An employee who works a public holiday shift will be paid a loading of 150% of their ordinary rate of pay for that part of such shift which is on the public holiday.

(d) Where an employee is rostered to perform work immediately before and immediately after a sleepover period in accordance with clause 25.7, the portion of work prior to and following the sleepover will be treated separately for the purposes of determining the loading to be paid under clauses 29.3(a), 29.3(b) or 29.3(c).

Example: If an employee performs work on a shift prior to a sleepover period from 9.00 pm to 11.00 pm (first period of work) and then, after the sleepover, from 7.00 am to 11.00 am (second period of work), the afternoon shift allowance will be payable on the first period of work only.

Please see the below example of how the shift penalties calculate either side of a Sleepover Schedule.

The shift before the sleepover period is calculating at the afternoon shift penalty rate and the shift after the sleepover period calculating at the night shift penalty rate:

Agreement to work 12 ordinary hours before and after a sleepover

Clause 25.1(c) outlines the agreement to increase the number of ordinary hours to 12 hours when part of the shift is performed immediately before and after a sleepover shift.

25.1(c) By agreement between the employer and employee, the ordinary hours in clause 25.1(a) may be worked up to 12 hours per shift in circumstances in which part of the shift is performed immediately before and part of the shift immediately after a sleepover period in accordance with clause 25.7. In such circumstances, a maximum of eight ordinary hours of work may be worked before or after a sleepover period.

n Tanda, we have automated this agreement. If an employee has agreed to the conditions of clause 25.1(c) or clause 28.2(b)(iii), the tag Daily Overtime Agreement for Sleepovers will automate the application of daily overtime based on whether the employee has been rostered for a sleepover.

To automate this agreement, first add the tag to the employee profile with a date driven pay condition change:

For details on how to bulk update employee pay conditions, please see the article Schedule Changes to Employees' Pay Conditions in Bulk.

Once the tag has been applied to the employee profile, daily overtime will apply based on whether a sleepover has been rostered.

For example, in the below timesheet the employee has worked a total of 12.5 hours either side of the sleepover. Overtime has automatically applied from the 12th ordinary hour:

If one of the two periods of work either side of the sleepover exceeds 8 ordinary hours, overtime will automatically apply from the 8th ordinary hour:

Note: If the employee is not working both before and after a sleepover, the standard daily overtime conditions will apply.

For full time employees, the maximum ordinary hours in a day or shift is 8 hours (clause 25.1(a)) or 10 hours by agreement (clause 25.1(b)).

For part time and casual employees, the maximum ordinary hours in a day or shift is 10 (clause 28.(b)(ii)).

Sleepover Allowance

The sleepover allowance as set out under clause 25.6(d) will automatically apply to a rostered sleepover schedule.

Please see the below example of how the allowance will apply in a timesheet:

Sleepovers must be rostered as a Sleepover Schedule for the above conditions to apply automatically.

24 Hour Care Shifts

24 hour care is only applicable to home care employees.

📜 25.8 24 hour care

This clause only applies to home care employees.

(a) A 24-hour care shift requires an employee to be available for duty in a client’s home for a 24-hour period. During this period, the employee is required to provide the client with the services specified in the care plan. The employee is required to provide a total of no more than 8 hours of care during this period.

(b) An employer may only require an employee to work a 24-hour care shift by agreement.

(c) The employee will be afforded the opportunity to sleep for a continuous period of 8 hours during a 24-hour care shift and employees will be provided with a separate room with a bed and clean linen, the use of appropriate facilities (including access to food preparation facilities and staff facilities where these exist) and free board and lodging for each night when the employee sleeps over.

(d) The employee will be paid 8 hours’ work at 155% of their appropriate rate for each 24-hour period.

(e) If the employee is required to perform more than 8 hours’ work during a 24-hour care shift, that work shall be treated as overtime and paid at the rate of time and a half for the first 2 hours and double time thereafter, except on Sundays when overtime will be paid for at the rate of double time, and on public holidays at the rate of double time and a half. An employer and employee may utilise the TOIL arrangement in accordance with clause 28.2.

(f) An employee may refuse to work more than 8 hours’ work during a 24-hour care shift in circumstances where the requirement to work those additional hours is unreasonable.

Automating 24 hour care shifts via teams

To automate the 24 hour care conditions available in the SCHADS Home Care Managed Template, you will first need to configure a 24 hour care shift team.

To do this, navigate to Workforce > Teams > + Add new team

Populate the team name with 24 hour care shift and add the relevant staff under the staff field.

The Team Name must be populated exactly as 24 hour care shift.

Home Care employees can then be rostered to work 24 hour care shifts per the below:

An employee will automatically be paid for 8 hours work at 155% per clause 25..8(d) when they work a shift in the 24 hour care team as shown below.

The overtime payment for working more than 8 hours on a 24 hour care shift per clause 25.8(e) is not automated in Tanda.

On Call

20.11 On call allowance

An employee required by the employer to be on call (i.e. available for recall to duty at the employer’s or client’s premises and/or for remote work) will be paid an allowance of:

(a) 2.0% of the standard rate ($24.50) for any 24-hour period or part thereof during the period from the time of finishing ordinary duty on Monday to the time of finishing ordinary duty on Friday; or

(b) 3.96% of the standard rate ($48.51) in respect of any other 24-hour period or part thereof, or any public holiday or part thereof.

The payment of the on call allowances and working during on call conditions have been automated in the SCHADS Managed Template/s.

The on call conditions are automated via the On Call Schedules feature.

Please see here for details on how to roster on call periods.

Working during an on call period

When an employee has been rostered on call and is subsequently recalled, the employee is to be paid at overtime rates per clause 28.4 of the Award:

28.4 Recall to work overtime

An employee who is recalled to work overtime after leaving the workplace and requested by their employer to attend a workplace in order to perform such overtime work will be paid for a minimum of two hours’ work at the appropriate rate for each time recalled. If the work required is completed in less than two hours the employee will be released from duty.

The payment of overtime rates when recalled has been automated via the On Call Schedule. When an employee is rostered for an On Call period and then clocks into work unscheduled, overtime rates will automatically apply. Please see the below example:

The requirement that an employee be paid a minimum of 2 hours each time they are recalled has also been automated.

Please see the below example where the employee was recalled and worked 1 hour. The recall work period is automatically topped up to two hours:

On call allowance

The on call allowances as set out in clause 20.11 will automatically apply to a rostered on call schedule.

Please see the below example:

On call periods must be rostered as an On Call Schedule for the above conditions to apply automatically.

Excursions

📜 25.9 Excursions

Where an employee agrees to supervise clients in excursion activities involving overnight stays from home, the following provisions will apply:

(a) Monday to Friday excursions

(i) Payment at the ordinary rate of pay for time worked between the hours of 8.00 am to 6.00 pm Monday to Friday up to a maximum of 10 hours per day.

(ii) The employer and employee may agree to accrual of time instead of overtime payment for all other hours.

(iii) Payment of sleepover allowance in accordance with the provision of clause 25.7.

(b) Weekend excursions

Where an employee involved in overnight excursion activities is required to work on a Saturday and/or Sunday, the days worked in the two week cycle, including that weekend, will not exceed 10 days.

Payment for excursions

To categorise a shift as an excursion the shift tag Excursion Shift must be applied to the timesheet.

Ordinary hours will be paid for hours worked between 8am - 6pm Monday to Friday, up to a maximum of 10 hours per day.

For the shift tag Excursion Shift to display in the timesheet, you will first need to set up your account to use shift tags and apply the tag to the employee profile. For further details please see the Award Template Tags section of this article.

Remote Work

📜 25.10 Remote Work

(a) This clause applies where an employee is required by their employer to perform remote work.

(b) For the For the purpose of this clause, remote work means the performance of work by an employee at the direction of, or with the authorisation of, their employer that is:

(i) not part of their ordinary hours of work rostered in accordance with clause 25.5 (or, in the case of casual employees, not a designated shift); and

(ii) not additional hours worked by a part-time employee under clause 28.1(b)(iii) or 10.3(e) or overtime contiguous with a rostered shift; and

(iii) not required to be performed at a designated workplace.

The remote work conditions have been automated in the SCHADS Managed Template/s.

The remote work conditions have been automated via Teams in Tanda.

Now, you do not need to have a team called 'Remote Work' in order to automate the application of the remote work conditions.

To configure existing teams as Remote Work teams, navigate to Time & Attendance > Compliance > click Manage next to the relevant SCHADS Managed Template:

Click Edit in the Manage Award Conditions box:

Navigate to the Teams for Remote Work drop down. In this drop down select the teams that should automate the payment of remote work conditions:

Then click Save.

The teams selected will now be listed in the Manage Award Conditions box:

When the employee is rostered in one of the configured Remote Work Teams, they will automatically be paid the remote work rates of pay. Please see below for further details.

Minimum payments for remote work when on call

When an employee is on call for remote work, they are to be paid the below minimum payments.

(c) Minimum payments for remote work

(i) Where an employee performs remote work, they will be paid for the time spent performing remote work, with the following minimum payments applying:

(A) where the employee is on call between 6.00 am and 10.00 pm—a minimum payment of 15 minutes’ pay;

(B) where the employee is on call between 10.00 pm and 6.00 am—a minimum payment of 30 minutes’ pay;

These payments are automated through the On Call Schedule.

When an employee is rostered with an On Call Schedule and is either:

  • in a team categorised as a Remote Work Team; or

  • has the Remote Work tag applied to their shift

The remote work when on call conditions will automatically apply.

Below is an example of an employee rostered in a Remote Work Team with an On Call Schedule:

When this employee is subsequently called to perform work, they will be paid the minimum engagements based on the time of say they are performing the work.

For example, when called to work at 9.00am, the employee will automatically be paid a minimum payment of 15 minutes:

If the employee is called to work outside the span of remote work, the minimum payment will be 30 minutes:

On Call Allowance for remote work when on call

When an employee is on call for remote work, they are to be paid the on call allowance per clause 20.11 of the SCHADS Award:

20.11 On call allowance

An employee required by the employer to be on call (i.e. available for recall to duty at the employer’s or client’s premises and/or for remote work) will be paid an allowance of:

(a) 2.0% of the standard rate ($24.50) for any 24-hour period or part thereof during the period from the time of finishing ordinary duty on Monday to the time of finishing ordinary duty on Friday; or

(b) 3.96% of the standard rate ($48.51) in respect of any other 24-hour period or part thereof, or any public holiday or part thereof.

When using the On Call Schedule to roster periods of remote work on call, this will also automate the application of the applicable on call allowance.

When the On Call Schedule is rostered for an employee on a remote work team, the applicable on call allowance will automatically apply in the timesheet:

Minimum payments for remote work when not on call

c) Minimum payments for remote work

(i) Where an employee performs remote work, they will be paid for the time spent performing remote work, with the following minimum payments applying:

...

(C) where the employee is not on call—a minimum payment of one hour’s pay;

(D) where the remote work involves participating in staff meetings or staff training remotely—a minimum payment of one hour’s pay.

Remote work rounding

When an employee is performing Remote Work, each instance work that exceeds the relevant minimum payment is to be rounded to the nearest 15 minutes per clause 25.10(c)(ii):

(ii) Any time worked continuously beyond the minimum payment period outlined above will be rounded up to the nearest 15 minutes and paid accordingly.

This requirement has now been automated in Tanda.

In the below example the employee has worked 1 hour and 20 minutes when on call for remote work. This work has occurred inside the remote work span. The shift is rounded up to 1 hour and 30 minutes at the minimum hourly rate:

In the below example the employee has worked 3 hours and 5 minutes when on call for remote work. This work has occurred outside the remote work span. The shift if rounded up to 3 hours and 15 minutes at the applicable overtime rate:

Penalty Periods

Penalty rates will populate automatically in the timesheet for hours worked based on the configuration of the employee in Tanda.

The penalty periods automated in the SCHADS Managed Template/s are outlined below:

Saturday and Sunday Work

📜 26. Saturday and Sunday work

26.1 Employees whose ordinary working hours include work on a Saturday and/or Sunday will be paid for ordinary hours worked between midnight on Friday and midnight on Saturday at 150% of the ordinary rate of pay, and for ordinary hours worked between midnight on Saturday and midnight on Sunday at 200% of the ordinary rate of pay.

26.2 The rates in clause 26.1 are in substitution for and not cumulative upon the shift premiums prescribed in clause 29Shiftwork and are not applicable to overtime worked on a Saturday and Sunday.

26.3 Casual employees will be paid the casual loading in clause 10.4 in addition to the Saturday and Sunday rates at clause 26.1.

26.4 A casual employee who works on a weekend will be paid at the following rates:

(a) between midnight Friday and midnight Saturday – 175% of the ordinary rate of pay (inclusive of the casual loading); and

(b) between midnight Saturday and midnight Sunday – 225% of the ordinary rate of pay (inclusive of the casual loading).

Tanda will automatically apply the weekend penalties to ordinary hours worked on Saturday and Sunday based on the configuration of the employee.

See the below example of the Saturday penalty applying to a Full Time employee:

See the below example of the Saturday penalty applying to a Casual employee:

Public Holidays

📜 34. Public Holidays

...

34.2 Payment for working on a public holiday

(a) An employee required to work on a public holiday will be paid double time and a half of their ordinary rate of pay for all time worked.

(b) Payments under this clause are instead of any additional rate for shift or weekend work which would otherwise be payable had the shift not been a public holiday.

(c) A casual employee will be paid the casual loading in clause 10.4 in addition to the public holiday penalty rate in clause 34.2(a).

(d) A casual employee will be paid 275% of the ordinary rate of pay for hours worked on public holidays (inclusive of the casual loading).

Tanda will automatically apply the applicable public holiday penalty on days that have been configured to be a public holiday:

For further information on configuring public holidays please see Configure public holidays regions.

Shiftwork

📜 29. Shiftwork

29.1 Engagement in shiftwork

Where an employer wishes to engage an employee in shiftwork, the employer will advise the employee in writing, specifying the period over which the shift is ordinarily worked.

Under the SCHADS Award, there are additional penalty periods that apply specifically to employees engaged as shiftworkers.

In the SCHADS Managed Template/s the shift work penalties are configured to apply automatically when applicable.

See below for further details on the different penalty periods that apply:

Afternoon Shift

29.2(a) Afternoon shift means any shift which finishes after 8.00pm and at or before 12 midnight Monday to Friday.

29.3(a) An employee who works an afternoon shift will be paid a loading of 12.5% of their ordinary hourly rate of pay for the whole of such shift.

Please see an example of the afternoon shift penalty below:

Night Shift

29.2(b) Night shift means any shift which finishes after 12 midnight or commences before 6.00am Monday to Friday.

29.3(b) An employee who works a night shift will be paid a loading of 15% of their ordinary rate of pay for the whole of such shift.

Please see an example of the night shift penalty below:

Public Holiday

29.2 (c) A public holiday shift means any time worked between midnight on the night prior to the public holiday and midnight of the public holiday.

29.3 (c) An employee who works a public holiday shift will be paid a loading of 150% of their ordinary rate of pay for that part of such shift whcih is on the public holiday.

Please see an example of the public holiday penalty applying to a shiftworker below:

In order for the above shift penalties to apply automatically in Tanda, the employee must be configured on one of the 'Shiftworker' employment types.

For further details on the available employment types please see here.

Overtime Conditions

Overtime conditions will apply to the applicable hours worked based on the configuration of the employee in Tanda.

The overtime conditions facilitated in the SCHADS Managed Template/s are outlined below.

Full Time Employees

📜 28.1 Overtime rates

(a) Full-time employees

A full-time employee will be paid the following payments for all work done in addition to their rostered ordinary hours on any day and, in the case of day workers, for work done outside the span of hours under clause 25.2(a):

(i) disability services, home care and day care employees—for all authorised overtime on Monday to Saturday, payment will be made at the rate of time and a half for the first 2 hours and double time thereafter;

(ii) social and community services and crisis accommodation employees—for all authorised overtime on Monday to Saturday, payment will be made at the rate of time and a half for the first 3 hours and double time thereafter;

(iii) for all authorised overtime on a Sunday, payment will be made at the rate of double time;

(iv) for all authorised overtime on a public holiday, payment will be made at the rate of double time and a half; and

(v) overtime rates under this clause will be in substitution for, and not cumulative upon, the shift premiums prescribed in clause 29—Shiftwork, and Saturday and Sunday work premiums prescribed in clause 26Saturday and Sunday work.

Automatic overtime will apply to full time employees for the conditions outlined below:

Overtime rates for disability services, home care and day care employees

Overtime rates for social and community services and crisis accommodation employees

Part Time and Casual Employees

📜 28.1 Overtime rates

(b) Part-time employees and casual employees

(i) All time worked by part-time or casual employees in excess of 38 hours per week or 76 hours per fortnight will be paid for at the rate of time and a half for the first 2 hours and double time thereafter, except that on Sundays such overtime will be paid for at the rate of double time and on public holidays at the rate of double time and a half.

(ii) All time worked by part-time or casual employees which exceeds 10 hours per day, will be paid at the rate of time and a half for the first 2 hours and double time thereafter, except on Sundays when overtime will be paid for at the rate of double time, and on public holidays at the rate of double time and a half.

(iii) Time worked up to the hours prescribed in clause 28.1(b)(ii) will, subject to clause 28.1(b)(i), not be regarded as overtime and will be paid for at the ordinary rate of pay (including the casual loading in the case of casual employees).

(iv) All time worked outside the span of hours by part-time and casual day workers will be paid for at the rate of time and a half for the first two hours and double time thereafter, except that on Sundays such overtime will be paid for at the rate of double time and on public holidays at the rate of double time and a half.

(v) Overtime rates payable under clause 28.1(b) will be in substitution for and not cumulative upon the shift premiums prescribed in clause 29Shiftwork and are not applicable to ordinary hours worked on a Saturday or Sunday.

Automatic overtime will apply to part time and casual employees fort the conditions outlined below:

Overtime rates for part time and casual employees

Time Off Instead of Payment for Overtime

The SCHADS Managed Template/s contain conditions that can be applied to facilitate time off instead of payment for overtime worked per clause 28.2.

📜 28.2 Time off instead of payment for overtime

(a) An employee and employer may agree in writing to the employee taking time off instead of being paid for a particular amount of overtime that has been worked by the employee.

(b) Any amount of overtime that has been worked by an employee in a particular pay period and that is to be taken as time off instead of the employee being paid for it must be the subject of a separate agreement under clause 28.2.

(c) The period of time off that an employee is entitled to take is the same as the number of overtime hours worked.

EXAMPLE: By making an agreement under clause 28.2 an employee who worked 2 overtime hours is entitled to 2 hours’ time off.

(d) Time off must be taken:

(i) within the period of 3 months after the overtime is worked; and

(ii) at a time or times within that period of 3 months agreed by the employee and employer.

(e) If the employee requests at any time, to be paid for overtime covered by an agreement under clause 28.2 but not taken as time off, the employer must pay the employee for the overtime, in the next pay period following the request, at the overtime rate applicable to the overtime when worked, based on the rates of pay applying at the time payment is made.

(f) If time off for overtime that has been worked is not taken within the period of 3 months mentioned in paragraph (d), the employer must pay the employee for the overtime, in the next pay period following those 3 months, at the overtime rate applicable to the overtime when worked, based on the rates of pay applying at the time payment is made.

...

When an employee has an agreement with their employer that overtime worked, that would have otherwise been paid for can be accrued as time off instead they are agreeing to Time Off In Lieu (TOIL).

To categorise time worked as TOIL in Tanda, the shift must be tagged as TOIL Agreed so that time off is accrued instead of overtime rates being paid.

The overtime hours that have had the TOIL Agreed tag applied to them will no longer cost in the timesheet.

Please see the below example of the application of the shift tag TOIL Agreed for a Full Time employee who has worked in excess of the maximum daily hours:

Before application of the TOIL Agreed tag

After application of the TOIL Agreed tag

For the shift tag TOIL Agreed to display in the timesheet, you will first need to set up your account to use shift tags and apply the tag to the employee profile. For further details please see the Award Template Tags section of this article.

The TOIL Accrual Report can be used to track and report on TOIL accruals and TOIL expiry.

For further details see TOIL Accrual Report Explained.

Award Template Tags

In Tanda shift tags are usually applied to a timesheet to apply a manual overtime rule or override an automatic overtime rule.

The available shift tags in the SCHADS Managed Template/s are:

Getting Set Up To Use Shift Tags

To apply shift tags on timesheets you must first have the Award Tag feature turned on. Turning on this setting will give you he drop-down box on timesheets from which shift tags can be selected.

Please see below for further details on how to configure your account to use shift tags.

Turning on the Shift Tag Setting

To enable the Shift Tag setting, navigate to Settings > Timesheets > Show Advanced Settings > select the box next to Show an extra drop-down to adjust shift cost (Award Tag).

Once you have turned on. the setting, you will see the additional shift tags drop-down in the timesheet:

Adding Shift Tags to the Employee Profile

To use shift tags in an employee timesheet, you will first have to add the shift tag to the employee's profile.

To do this go to Time & Attendance > Staff > (Employee Name) > Pay Conditions > Edit Current Pay Conditions > under Additional Tags select the appropriate shift tag > click Confirm Changes.

In the below example, the TOIL Agreed tag has been added to the employee profile:

For more information on applying award tags to several employees at once please see Bulk Categorised Staff.

Applying Shift Tags in the Timesheet

Once you have saved the relevant shift tags to the employee profile, they will become available to select from the shift tag drop-down in the timesheet:

Only one shift tag can apply to a shift at once.

Allowances

Allowances pursuant to the SCHADS Award have been built into the Managed Template. These allowances are divided into two key types:

Automatic Allowances

An automatic allowance will apply to the timesheet without any manual application.

The automatic allowances available in the SCHADS Managed Template/s are:

* For further details on the operation of the On Call Allowance please see here.

** For further details on the operation of the Sleepover Allowance please see here.

For one of the above automatic allowances to apply to an employee's timesheet, you will need to add the applicable allowance tag to their pay conditions.

To do this, go to Workforce > Staff > (Employee Name) > Pay Conditions > Edit Current Pay Conditions

Under Allowances search for the applicable allowance tag, for example First Aid Attendant - Full Time

Once the applicable allowance tag has been saved to the profile, the allowance will automatically apply in the timesheet:

Manual Allowances

Some allowances will not apply unless specifically added to the day's timesheet.

These allowances are set up to be manual in Tanda as it is not predictable when these allowances when these allowances would be applicable.

The manual allowances available in the SCHADS Managed Templates are:

To apply a manual allowance, go to the relevant employee's timesheet and click on the + Add Allowances button under the start and finish times as shown below:

Then from the drop-down, select the manual allowance you wish to apply.

Please note that automatic allowances will also appear in the shift allowances however they cannot be edited.

Enter the number of units you wish to apply, then click the Save Allowances button to apply it to the timesheet. Tanda will calculate the total cost of the allowance for you.

Once saved, the allowance will apply to the day's timesheet:

Repeat this process for each day and instance a manual allowance is needed.


Further Information

If you have any questions regarding the SCHADS Managed Template/s, please get in touch with our Support Team via live chat or email (support@tanda.co).

For further information on the SCHADS Award pease see:

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