Using this guide:
The guide demonstrates how Tanda assists to meet the requirements of the Award.
Highlighted Text
beginning with the '📜' icon shows the relevant clause in the Award.This guide details the most common sections of the Award. To view the full sections of the Award, refer to the Aged Care Award 2010.
This guide was last reviewed on 30 May 2025.
This guide will cover the below aspects of the Aged Care Award Managed Template:
Configuring the Managed Award Template
This section of the guide will take you through the options available for configuring employees under the Aged Care Managed Template.
Enabling the Aged Care Managed Template
Enabling the Aged Care Managed Template
To utilise the Aged Care Managed Template in your account, you will first need to enable the Managed Template.
To do this navigate to Time & Attendance > Compliance > Award Template > Apply Template:
Select the relevant payroll system if you have not already enabled an integration:
Under Apply an Award navigate to Aged Care Industry > click Enable:
Once the Award Template has been enabled, you have the option to add staff to the managed template via the + Add Staff to Award button:
If you need to review or update the settings in your account, including automatic breaks and public holidays, please see the article Configuring Settings.
Classification of Staff
Classification of Staff
Assigning the Managed Template
Assigning the Managed Template
To pay an employee under a Managed Template, you will need to configure their employee profile with both an Employment Type and a Classification/ Level.
To classify an employee under the Aged Care Industry Managed Template, navigate to Workforce > Staff > (Employee Name) > Pay Conditions.
Under Industry Award, select Aged Care Industry:
Selecting an Employment Type
Selecting an Employment Type
An Employment Type is a tag that associates the applicable pay conditions (award rules) such as penalties and overtime to an employee.
An example of this kind of tag is Full Time.
The employment types that are available in the Managed Template will populate via the drop-down in the Employment Type field:
The below employment types are available in the Aged Care Industry Managed Template:
Day Workers:
Full Time
Part Time
Casual
Salaried
Shift Workers:
Full Time Shiftworker
Part Time Shiftworker
Casual Shiftworker
Selecting a Classification/ Level
Selecting a Classification/ Level
A Classification/ Level is a tag that will pay the employee their base rate which all penalties and overtime is calculated off. An example of this is Aged Care Employee Level 1.
The Classification/ Levels that are available in the Managed Template will populate via the drop-down under the Classification/ Level field:
The below Classification/ Level tags are configured in the Managed Template:
Aged Care Employees
Aged Care Employees
Aged Care Employee Food Services Level 4
Aged Care Employee Food Services Level 5
Aged Care Employee Food Services Level 6
Aged Care Employee Food Services Level 7
Aged Care Employee Level 1
Aged Care Employee Level 2
Aged Care Employee Level 3
Aged Care Employee Level 4
Aged Care Employee Level 5
Aged Care Employee Level 6
Aged Care Employee Level 7
Direct Care Employee Level 1 - Introductory
Direct Care Employee Level 2 - Direct Carer
Direct Care Employee Level 3 - Qualified
Direct Care Employee Level 4 - Senior
Direct Care Employee Level 5 - Specialist
Direct Care Employee Level 6 - Team Leader
Apprentices
Apprentices
Each time an apprentice progresses into the next stage of their career you will need to update the Classification/ Level tag within their profile in Tanda.
This is because Tanda does not automatically increase wages based on qualification completion. This information is external from Tanda.
Please see the below list of the different apprentice classifications available in the Aged Care Industry Managed Template:
Cooking Apprentice 1st Year
Cooking Apprentice 2nd Year
Cooking Apprentice 3rd Year
Cooking Apprentice 4th Year
Gardening and Landscape Apprentice 1st Year - Completed Yr 12
Gardening and Landscape Apprentice 2nd Year - Completed Yr 12
Gardening and Landscape Apprentice 3rd Year - Completed Yr 12
Gardening and Landscape Apprentice 4th Year - Completed Yr 12
Gardening and Landscape Apprentice 1st Year - Completed Yr 12 (Pre Jan 2015)
Gardening and Landscape Apprentice 2nd Year - Completed Yr 12 (Pre Jan 2015)
Gardening and Landscape Apprentice 3rd Year - Completed Yr 12 (Pre Jan 2015)
Gardening and Landscape Apprentice 4th Year - Completed Yr 12 (Pre Jan 2015)
Gardening and Landscape Apprentice 1st Year - Did Not Complete Yr 12
Gardening and Landscape Apprentice 2nd Year - Did Not Complete Yr 12
Gardening and Landscape Apprentice 3rd Year - Did Not Complete Yr 12
Gardening and Landscape Apprentice 4th Year - Did Not Complete Yr 12
Adult Apprentice 1st Year
Adult Apprentice 2nd Year
Adult Apprentice 3rd Year
Adult Apprentice 4th Year
Trainees
Trainees
The majority of trainee base rates are inferred from Schedule E to the Miscellaneous Award 2020. Trainees then generally get their other entitlements such as penalty rates, overtime and allowances from the modern award that covers them.
📜 20. National Training Wage
20.1
Schedule E to the Miscellaneous Award 2020 sets out minimum wage rates and conditions for employees undertaking traineeships.
The Miscellaneous Award is available as a Tanda Managed Template. It encompasses the trainee rates as outlined within the Award and can be added to the Awards section of your Tanda Account.
Alternatively, you can add a custom hourly rate to the employee profile of the trainee and keep them classified under the Aged Care Industry Managed Template if this better suits the conditions of their employment.
To pay a custom rate when using an Award Template see Paying Above Award.
The above Classifications/ Levels facilitate the appropriate rates per the rounding details provided in the Fair Work Ombudsman Guide for the Aged Care Award 2010.
The base rates are increased in line with the Pay Guide annually and the new rates will always take effect from the first full pay period on or after the date stipulated by the Fair Work Commission.
Please see the Salaried Staff article for information specific to configuring salaried staff in Tanda.
Setting Up a Part Time employee
Setting Up a Part Time employee
Clause 10.3 of the Aged Care Award 2010 details specific provisions for Part Time employees.
📜 10.3 Part-time employees
(a)
A part-time employee who is engaged to work less than full-time hours of an average of 38 hours per week and has reasonable predictable hours of work.
(b)
Before commencing employment, the employer and employee will agree in writing on a regular pattern of work including the number of hours to be worked each week, the days of the week the employee will work and the starting and finishing times each day.
(c)
Any agreed variation to the hours of work will be in writing.
...
Per clause 10.3(b) Part Time employees are to have an agreed regular pattern of work in place upon engagement.
This agreed regular pattern of work can be configured and managed in Tanda.
Configuring Regular Hours of Work
Configuring Regular Hours of Work
To record a Part Time employee's regular pattern of work in Tanda, navigate to Workforce > Staff > (Employee Name) > Pay Conditions > Click Edit Current Pay Conditions > Under Regular hours of work click the + Week button:
To add a shift, click the + button next to the day of the week and select shift or RDO from the prompt:
Enter the applicable start and finish times for the employee's regular hours. You can also specify meal break times and the teams the employee will be working the regular hours in.
Then repeat this for each day you need to configure regular hours for.
You can also enter a value into the Contracted Weekly Hours field.
If you choose to populate a value into this field, you can then receive roster validation warnings when an employee has not been rostered for their total contracted hours:
Once you have finished configuring the regular hours/ contracted weekly hours have been entered, select Confirm Changes.
NOTE: If you are using automatic breaks from a break template, these will populate automatically in the regular hours of work once the changes are saved.
Per clause 10.3(c) any variations to a Part Time employee's regular hours of work must be recorded in writing.
To prevent accidental variations from occurring, managers are notified on the roster if a shift differs from the regular hours of work:
When View is selected, managers will be able to see what the employee's agreed regular hours are:
There is the ability to manage and record variations to the regular hours of work in Tanda. See Managing Variations to the Regular Hours of Work for details.
Managing Variations to the Regular Hours of Work
Managing Variations to the Regular Hours of Work
There is the ability to manage and record variations to the regular hours of work in Tanda.
A record of the agreement, including the time it was agreed to, can be captured in either of the below ways:
On the Tanda mobile app if the variation is known prior to the shift commencing; or
On the employee time clock if the variation is not yet agreed to prior to the shift commencing the shift.
To record variations this way, you will need to enable the Shift Acceptance feature.
Enabling Shift Acceptance
Enabling Shift Acceptance
To enable the Shift Acceptance feature, please see the steps below:
Navigate to https://my.tanda.co/ppt_settings
Toggle Shift Acceptance to ON
In the Applies to section, select the relevant Part Time tags.
Once Shift Acceptance has been turned on, you will also need to enable Shift Acknowledgement. This is how employees will accept or decline the variation in the mobile app.
To enable shift acknowledgement, please see the below steps:
Navigate to All Settings > Rosters
Locate the Shift Acknowledgement setting
Tick the box to toggle on
Update settings
Then you will need to ensure your Part Time employees have been set up with regular hours of work in the Employee Profile. For details on how to set this up, please see here.
If an employee is then rostered outside of their regular hours of work, they will be prompted to accept the variation in the mobile app:
If the employee accepts the shift variation the rostered hours will become the new regular hours of work for that shift.
If the employee declines the variation, the shift will revert to the regular hours of work for that day.
For more information on Shift Acceptance and Shift Acknowledgement features, please see Have employees mutually agree to variations to their regular hours of work.
Setting up a Casual employee
Setting up a Casual employee
Please see the below information on managing Casual employees in Tanda:
Casual Loading
Casual Loading
📜 10.4 Casual employees
..
(b)
A casual employee will be paid per ordinary hour of work at 1/38th of the weekly rate appropriate to the employee's classification. In addition, a loading of 25% of that rate will be paid instead of the paid leave entitlements accrued by full-time employees.
Casual loading in Tanda is applied using the multiplier method.
In the Tanda Employee Profile, the casual rate is expressed in Monday to Friday pay rate with the base hourly rate showing the rate without the loading. This is demonstrated in the image below:
The base hourly rate is always expressed as 1.25x on the timesheet and where applicable, penalty rates will also be expressed with the additional casual loading.
Casual Conversion
Casual Conversion
Australia's National Employment Standard provide casual employees with a pathway to become a permanent employee. This pathway is known as Casual Conversion.
Casual conversion is referenced in the Aged Care Award 2010:
📜 10.5 Changes to casual employment status
A pathway for employees to change from casual employment to full-time or part-time employment is provided for in the NES. See sections 66A to 66MA of the Act.
Tanda has a Casual Conversion Dashboard which can be used to identify Casual employees that may be suitable for conversion to a permanent employment type.
For further information on Casual Conversion, see the Fair Work Ombudsman resource Becoming a permanent employee.
Paying Above Award
Paying Above Award
If employees are paid a base rate higher than the Award rate, enter the employee's base rate in the highlighted field below. This will override the hourly rate in the system and penalty rates and overtime will be calculated from this new rate.
For further information please see the help article: Pay Above Template.
Higher Duties
Higher Duties
Under the Aged Care Award, the employer is required to pay an employee who performs duties of a higher classification at a higher classification rate.
📜 27. Higher duties
27.1
An employee engaged in any duties carrying a higher wage rate than the classification in which they are ordinarily employed in any one day or shift will be paid at the higher wage rate for:
(a)
the time so worked for two hours or less; or
(b)
a full day or shift where the time so worked exceeds two hours.
Higher duties can be configured and managed in the managed template settings. You can access higher duties via Time & Attendance > Compliance > Aged Care Industry > Higher Duties
There are two options for configuring and applying higher duties in Tanda:
Automatically based on the time a shift is worked in. This is achieved using an associated tag. To learn how to set up automatic higher duties that apply when an employee works in a certain team, please see here.
Manually by allocating the higher duties tag on a timesheet. To learn how to apply higher duties via shift tag, please see here.
Rostering
📜 22.6 Rosters
(a)
The ordinary hours of work for each employee will be displayed on a roster in a place conveniently accessible to employees. Such roster will be displayed at least two weeks prior to the commencing date of the first working period in any roster subject to clause 22.6(b) below.
(b)
It is not obligatory for the employer to display any roster of the ordinary hours of work of casual or relieving staff.
(c)
Seven days’ notice will be given of a change in a roster. However, a roster may be altered at any time to enable the service of the organisation to be carried on where another employee is absent from duty on account of illness or in an emergency.
(d)
This clause will not apply where the only change to the roster of a part-time employee is the mutually agreed addition of extra hours to be worked such that the part-time employee still has two rostered days off in that week or four rostered days off in that fortnight, as the case may be.
(e)
Where practicable, ADOs will be displayed on the roster.
(f)
Rostering arrangements and changes to rosters may be communicated by telephone, direct contact, mail, email, facsimile or any electronic means of communication.
(g)
This clause will not apply to hostel supervisors.
Accessibility of the Roster
Accessibility of the Roster
To ensure accessibility of the roster as required by clause 22.6(a) and (f), rosters can be published to the below options:
SMS
Email
Mobile App
Online by logging in at my.tanda.co
Changes to the Roster
Changes to the Roster
Clause 22.6(c) sets out the requirements for making changes to a roster:
📜 22.6(c) Seven days' notice will be given of a change in a roster. However, a roster may be altered at any time to enable the service of the organisation to be carried on where another employee is absent from duty on account of illness or in an emergency.
In Tanda, the Shift Acceptance feature can be used to manage changes to the roster as required by clause 22.6(c). The Shift Acceptance feature will record an employee's agreement to a roster change. For more information on the Shift Acceptance feature please see here.
For further information on rostering in Tanda, please see the article collection of Rostering here.
Breaks
Under the Aged Care Award, an employee is entitled to unpaid meal breaks and rest breaks in accordance the provisions set out below:
📜 24. Breaks
24.1 Meal Breaks
(a)
Each employee who works in excess of five hours will be entitled to an unpaid meal break of not less than 30 minutes and not more than 60 minutes duration, to be taken at a mutually agreed time after commencing work.
(b)
Where an employee is required to remain available to attend to duty or is on duty during their meal break, the employee will be paid at overtime rates for all time worked from the commencement of that meal break until such time that a meal break free from duty is taken by the employee or the employee's shift ends (whichever occurs first). Whilst payment will be calculated at overtime rates, the time worked until the meal break is taken will be regarded and count as an employee's ordinary time.
24.2 Tea breaks
(a)
Two separate 10 minute intervals (in addition to meal breaks) will be allowed to each employee on duty during each ordinary shift of 7.6 hours or more.
(b)
Where less than 7.6 ordinary hours are worked, employees will be allowed one 10 minute interval in each four hour period.
(c)
Subject to mutual agreement, such intervals may alternatively be taken as one 20 minute interval.
(d)
Tea breaks will count as time worked
.
When you enable the Aged Care Managed Template you will also enable the default break templates for the Aged Care Managed Template. The default Break Template for the Aged Care Managed Template will automatically populate breaks in rosters and timesheets in line with the break parameters set out in clauses 24.1(a) and 24.2
Please see below for further details of the break template that is available when you enable the Aged Care Managed Template:
Break Template
Break Template
To view the break template navigate to Time & Attendance > Compliance > click Manage against the Aged Care Industry Managed Template > view the break template under Breaks for Aged Care Industry (MA000018):
To edit the Break Template, click Edit in the Breaks for Aged Care Industry (MA000018) box and you will be taken to the break settings:
Per clause 24.1(b) If an employee is required to remain on duty during their meal break during ordinary worked time, they will incur a missed meal break penalty. For more information on the operation of the missed meal break in the Aged Care Managed Template, please see here.
Utilising the break template will assist in automating the rostering of breaks in line with the requirements stipulated in the Award.
For further information on automatic breaks please see the Setting up and managing automatic breaks article in the Tanda Help Centre.
Missed Meal Break Penalty
Missed Meal Break Penalty
Per clause 24.1(b), if an employee is required to be on duty during their meal break, they are entitled to be paid a missed meal break penalty at overtime rates until the meal break is taken.
Note: The missed meal break penalty will apply from the 5th hour of work. Tanda does not currently support functionality to automate missed meal break penalties from the time the meal break was scheduled.
The missed meal break penalty has been configured to apply automatically if the employee works more than 5 hours without a meal break.
While the missed meal break penalty is paid at overtime rates, the time worked by the employee will be treated as ordinary time worked.
See the below example of the missed meal break penalty when the employee takes their meal break in the 7th hour of their shift:
See the below example where an employee does not take a meal break at all during their shift:
Timesheets
Once an employee has clocked time in Tanda, the clocked time will convert into a timesheet.
The time clocked will be interpreted on Tanda based on the employee's Employment Type and Classification/ Level.
General Information
General Information
An example of an interpreted timesheet can be seen below. The employee has been configured as a Full Time employee paid at the Direct Care Employee - Level 4 - Senior rate.
The employee has only worked ordinary hours in the period:
For a general overview of timesheets in Tanda see Getting Started: Timesheets.
Penalty Rates and Overtime
Automatic penalty rates will populate in the timesheet for ordinary hours worked if the penalty conditions are met in the shift. Overtime will also populate in the timesheet when an employee meets the required conditions.
Penalty rates and Overtime will apply based on the configuration of the employee in Tanda.
Specific examples of the automated penalty conditions that apply under the Aged Care Managed template are detailed below:
Automated Penalty Periods
Automated Penalty Periods
Weekend Penalties
Weekend Penalties
📜 23. Saturday and Sunday work
23.1
Employees whose ordinary working hours include work on a Saturday and/or Sunday, will be paid for ordinary hours worked between midnight on Friday and midnight on Saturday at the rate of time and a half, and for ordinary hours worked between midnight on Saturday and midnight on Sunday at the rate of time and three quarters. These extra rates will be in substitution for and not cumulative upon the shift premiums prescribed in clause 26—Shiftwork.
23.2
A casual employee who works on a weekend will be paid the following rates:
(a)
between midnight Friday and midnight Saturday – 175% of the ordinary hourly rate; and
(b) between midnight Saturday and midnight Sunday – 200% of the ordinary hourly rate.
If an employee works ordinary hours on a Saturday or Sunday, the applicable penalty will automatically apply in the timesheet.
In the example below, a Casual Shiftworker has worked ordinary hours on Saturday and Sunday:
Public Holidays
Public Holidays
Clause 29.2 of the Aged Care Award outlines the provisions for payment for working on a public holiday. Please see below for details on how public holidays are paid for each employment stream:
Full Time Employees
Full Time Employees
Note: Clause 29.2(a) is only applicable to Full Time Day Worker employees.
📜 29.2(a) Full-time day workers
A full-time employee who will, in addition to their ordinary pay for work performed on a public holiday, elect to receive one of the following:
(i)
payment of an additional sum equal to 150% for hours worked; or
(ii)
have the same number of hours worked added to their annual leave.
The election in clauses 29.2(a)(i) and (ii) will be made on the commencement of employment and then on the anniversary date each year. The employee may not alter such election during the year except with the agreement of the employer.
A full-time employee who does not work on a public holiday or part-day public holiday will be paid their ordinary pay for that day or part-day.
Payments under this clause are instead of any additional rate for shift or weekend work which would otherwise be payable had the shift not been on a public holiday.
Per clause 29.2(a) a Full Time employee may be paid either of the following for work done on a public holiday:
payment of an additional sum equal to 150% for the hours worked
payment at ordinary rates for the hours worked and receive equal hours added to their annual leave.
Please see the example below of an employee being paid an additional 150% for work done on a public holiday:
Per clause 29.2(a)(ii) an employee may also agree to work public holidays at ordinary rates and accrue equivalent hours to their annual leave. This agreement is facilitated in Tanda via application of the 'Public Holiday Leave Accrual Agreement' shift tag.
For further information on how to facilitate this agreement in Tanda, please see here.
Part Time Employees
Part Time Employees
📜 29.2(b) Part-time employees
(i)
A part-time employee will only be entitled to payment for those public holidays that fall on days they are normally rostered to work.
(ii)
A part-time employee will, in addition to their ordinary pay for work performed on a public holiday, elect to receive one of the following:
payment of an additional sum equal to 150% for hours worked; or
have the same number of hours worked added to their annual leave.
(iii)
The election in clause 29.2(b)(ii) will be made on the commencement of employment and then on the anniversary date each year. The employee may not alter such election during the year except with the agreement of the employer.
(iv)
A part-time employee who is rostered off on a public holiday they would ordinarily work will be paid their ordinary pay for that day or part-day.
(v)
Payments under this clause are instead of any additional rate for shift or weekend work which would otherwise be payable had the shift not been a public holiday.
Per clause 29.2(b) a Full Time employee may be paid either of the following for work done on a public holiday:
payment of an additional sum equal to 150% for the hours worked
payment at ordinary rates for the hours worked and receive equal hours added to their annual leave.
Please see the example below where a part time employee receives and additional 150% of the ordinary rate when they work a public holiday:
Per clause 29.2(b)(ii) an employee may also agree to work public holidays at ordinary rates and accrue equivalent hours to their annual leave. This agreement is facilitated in Tanda via application of the 'Public Holiday Leave Accrual Agreement' shift tag.
For further information on how to facilitate this agreement in Tanda, please see here.
Casual Employees
Casual Employees
📜 29.2(c) Casual employees
(i)
A casual employee will be paid only for those public holidays they work at 275% of the ordinary hourly rate for the hours worked.
(ii)
The rates prescribed in clause 29.2(c)(i) will be in substitution for and not cumulative upon the casual loading prescribed in clause 10.4(b) and weekend rates prescribed in clause 23.2.
(iii)
Payments under this clause are instead of any additional rate for shift or weekend work which would otherwise be payable had the shift not been a public holiday.
When a Casual employee works on a holiday, they will automatically receive the 275% penalty on the hours they work. Please see the example below to view the Casual public holiday penalty:
Shiftwork Penalties
Shiftwork Penalties
📜 26. Shiftwork
26.1 Shift allowances and penalty rates
Employees working afternoon or night shift will be paid the following percentages in addition to the ordinary rate for such shift. Provided that employees who work less than 38 hours per week will only be entitled to the additional rates where their shift commence prior to 6.00 am or finish subsequent to 6.00 pm.
(a)
Afternoon shift commencing at 10.00 am and before 1.00 pm—10% of the ordinary hourly rate
(b)
Afternoon shift commencing at 1.00 pm and before 4.00 pm—12.5% of the ordinary hourly rate
(c)
Night shift commencing at 4.00 pm and before 4.00 am—15% of the ordinary hourly rate
(d)
Night shift commencing at 4.00 am and before 6.00 am—10% of the ordinary hourly rate
Under the Aged Care Award there are additional penalty periods that apply specifically to employees engaged as shiftworkers. The above details the different shift penalties that apply and when the different shift types apply.
In Tanda we have automated the application of the shift penalties that are detailed in clause 26.1. For the above penalties to apply automatically in Tanda, the employee will need to be classified on one of the shiftworker employment types available in the Aged Care Managed Template.
See the below example of the Afternoon Shift penalty automatically applying in the timesheet:
For further information on the Shiftworker employment types available in the Managed Template, please see here.
Minimum Engagements
Minimum Engagements
The Aged Care Award stipulates different minimum engagements for Full Time, Part Time and Casual employees.
📜 22.7 Minimum engagements
(a)
Full-time employees will receive a minimum payment of four hours for each engagement in respect of ordinary hours of work.
(b)
Permanent part-time and casual employees will receive a minimum payment of two hours for each engagement.
Full Time Employees
Full Time Employees
Per clause 22.7(a) a Full Time employee must receive a minimum payment of four hours for every engagement during ordinary hours.
The ordinary hours minimum engagement that applies to full time employees will only apply if ordinary hours have been worked in the shift.
For example, in the below shift the full time employee has only worked 2 ordinary hours causing the minimum engagement award rule to apply for 2 ordinary hours:
If a full time employee works a shift that is entirely paid at overtime rates, the ordinary hours minimum engagement award rule will not apply.
For example, if a full time employee works in excess of their ordinary hours for the period resulting in the entire shift being paid as overtime and this shift is under 4 hours, the minimum engagement award rule will not trigger as the employee has not worked any ordinary hours in the shift:
Part Time and Casual Employees
Part Time and Casual Employees
Per clause 22.7(b) Part Time and Casual employees must receive a minimum payment of 2 hours for each engagement.
The above details the minimum engagement period that applies to Part Time and Casual employees. If a shift does not meet the required length, a minimum engagement award rule will automatically trigger in the timesheet to buffer the shift to the required length.
In the below example a Casual employee has worked a 1 hour shift:
Broken Shifts
Broken Shifts
📜 22.8 Broken Shifts
With respect to broken shifts:
(a)
Broken shift for the purposes of this clause means a shift worked by a casual or permanent part-time employee that includes breaks (other than a meal break) totalling not more than four hours and where the span of hours is not more than 12 hours.
(b)
A broken shift may be worked where there is mutual agreement between the employer and employee to work the broken shift.
(c)
Payment for a broken shift will be at ordinary pay with penalty rates and shift allowances in accordance with clauses 25 — Overtime penalty rates and 26 — Shiftwork , with shift allowances being determined by the commencing time of the broken shift.
(d)
All work performed beyond the maximum span of 12 hours for a broken shift will be paid at double time.
(e)
An employee must receive a minimum break of 10 hours between broken shifts rostered on successive days.
(f)
Each portion of the shift must meet the minimum engagement requirements in clause 22.7(b).
A broken shift is a shift worked by a Part Time or Casual employee that contains breaks other than meal breaks which total no more than 4 hours. A broken shift must not be worked beyond a span of 12 hours.
Per clause 22.8(d) all work performed beyond the maximum span of 12 hours will be paid at double time.
Broken shifts are facilitated in the Aged Care Managed Template via application of the 'Broken Shift' tag. Please see the Award Template Tags section for further information on configuring the 'Broken Shift' tag on employee profiles and setting up your account to use shift tags.
When a shift has been categorised as a broken shift in the timesheet and an employee works beyond the permitted 12 hour span, they will be paid at double time:
A broken shift will be subject to the normal minimum engagement periods that apply. Clause 22.8(f) stipulates that each portion of the shift must meet the minimum engagement requirements set out in clause 22.7(b). For more information on the minimum engagement periods that apply to Part Time and Casual employees please see here.
If a shift has been categorised as a broken shift and has not met the required shift length an award rule will trigger in the timesheet and buffer the portion of the shift to the required shift length:
Automated Overtime Conditions
Automated Overtime Conditions
Overtime conditions and rates are outlined under clause 25.1 of the Award.
📜 25.1 Overtime Rates
Full Time
Full Time
25.1 (a) Full-time employees
(i)
A full-time employee will be paid the following for all work done in addition to their rostered ordinary hours on any day:
(A) for all authorised overtime on Monday to Friday, payment will be made at the rate of 150% of the hourly rate (plus any all-purpose allowance payable) for the first two hours and 200% after two hours;
(B)
for all authorised overtime on Saturday or Sunday, payment will be made at the rate of 200% of the hourly rate (plus any all-purpose allowance payable); and
(C)
for all authorised overtime on a public holiday, payment will be made at the rate of 250% of the hourly rate (plus any all-purpose allowance payable).
(ii)
Overtime rates under this clause will be in substitution for, and not cumulative upon the shift premiums prescribed in clause 26.1.
The below overtime conditions have been automated for Full Time employees in the Aged Care Managed Template:
Working In Excess of Fixed Hours for the Period - Clause 22.1
Working 20+ Days in 28 Day Period - Clause 22.1(a)
Working 8+ Hours in a Day - Clause 22.1(c)
Working 10+ Hours on Night Shift (Shiftworkers only) - Clause 22.1(c)
Working Outside Ordinary Span of Hours (Day Workers only) - Clause 22.2(a)
Working During Sleepovers - Clause 22.9(g)(i)
Working Outside Rostered Hours - Clause 25.1(a)(i)
Less Than 10 Hours Between Shifts Ending in Overtime - Clause 25.1(d)
Part Time
Part Time
25.1 (b) Part-time employees
(i)
All time worked by a part-time employee in excess of 38 hours or 76 per fortnight will be paid at the following rates:
(A)
Monday to Friday - 150% of the hourly rate (plus any all purpose allowance payable) for the first two hours and 200% of the hourly rate (plus any all-purpose allowance payable) after two hours;
(B)
Saturday and Sunday - 200% of the hourly rate (plus any all-purpose allowance payable); and
(C)
Public holidays - 250% of the hourly rate (plus any all-purpose allowance payable).
(ii)
All time worked by a part-time employee which exceeds 10 hours per day, will be paid for at the following rates:
(A)
Monday to Saturday - 150% of the hourly rate (plus any all purpose allowance payable) for the first two hours and 200% of the hourly rate (plus any all-purpose allowance payable) after two hours;
(B)
Sunday - 200% of the hourly rate (plus any all-purpose allowance payable); and
(C)
Public holidays - 250% of the hourly rate (plus any all-purpose allowance payable).
(iii)
All time worked in excess of a part-time employee's rostered hours on any one day (unless an agreement has been entered into under clause 10.3(c)), will be overtime and paid at the rates prescribed by 25.1(b)(i).
The below overtime conditions have been automated for Part Time employees in the Aged Care Managed Template:
Working In Excess of Fixed Hours for the Period - Clause 22.1
Working 20+ Days in 28 Day Period - Clause 22.1(a)
Working Outside Ordinary Span of Hours (Day Workers only) - Clause 22.2(a)
Working 11+ Hours in a Day During Sleepover - Clause 22.9(g)(ii)
Working 10+ Hours in a Day - Clause 25.1(b)(ii)
Working Outside Rostered Hours - Clause 25.1(b)(iii)
Less Than 10 Hours Between Shifts Ending in Overtime - Clause 25.1(d)
Casual
Casual
25.1 (c) Casual employees
(i)
A casual employee will be paid for all time worked in excess of 38 hours per week or 76 hours per fortnight at the following rates:
(A)
Monday to Friday—187.5% of the hourly rate (plus any all-purpose allowance payable) for the first two hours and 250% of the hourly rate (plus any all-purpose allowance payable) after two hours;
(B)
Saturday and Sunday—250% of the hourly rate (plus any all-purpose allowance payable); and
(C)
Public holidays—312.5% of the hourly rate (plus any all-purpose allowance payable).
(ii)
A casual employee will be paid the following rates for all time worked in excess of 10 hours per day:
(A)
Monday to Saturday—187.5% of the hourly rate (plus any all-purpose allowance payable) for the first two hours and 250% of the hourly rate (plus any all-purpose allowance payable) after two hours;
(B)
Sunday—250% of the hourly rate (plus any all-purpose allowance payable); and
(C)
Public holidays—312.5% of the hourly rate (plus any all-purpose allowance payable).
The below overtime conditions have been automated for Casual employees in the Aged Care Managed Template:
Working Outside Ordinary Span of Hours (Day Workers Only) - Clause 22.1(a)
Working in Excess of Fixed Hours for the Period - Clause 25.1(c)(i)
Working 10+ Hours in a Day - Clause 25.1(c)(ii)
See below for specific examples of the different automated overtime conditions configured in the Aged Care Managed Template:
Outside Span of Hours
Outside Span of Hours
Note: This overtime condition is only applicable to Day Workers.
📜 22.2 Span of hours
(a)
The ordinary hours of work for a day worker will be worked between 6.00 am and 6.00 pm Monday to Friday.
The span of hours for a Day Worker is detailed in clause 22.2 Any hours worked outside of this span will incur overtime.
If a Day Worker works on Saturday or Sunday, all hours worked will incur overtime as this falls outside the span detailed in clause 22.2(a).
Please see the below example of overtime applying when an employee works outside the span of hours:
In Excess of Maximum Daily Hours
In Excess of Maximum Daily Hours
The maximum daily hours that can be worked varies for Full Time, Part Time and Casual employees.
The daily maximums for each employment stream have been set out in the table below:
If an employee works in excess of the prescribed ordinary hours, they will automatically incur overtime in the timesheet:
In Excess of Fixed Hours for the Period
In Excess of Fixed Hours for the Period
📜 22.1 Ordinary hours of work
The ordinary hours of work will be 38 hours per week, or an average of 38 hours per week worked over 76 hours per fortnight or 114 hours per 21 days or 152 hours per four week period, and will be worked either ...
Any hours worked in excess of an average of 38 hours per week will incur overtime.
Please see the example below where a Full Time employee has worked beyond 38 hours in a week:
Outside Rostered Hours
Outside Rostered Hours
📜 25.1 Overtime Rates
(a) Full-time employees
(i)
A full-time employee will be paid the following for all work done in addition to their rostered ordinary hours on any day...
(b) Part-time employees
...
(iii)
All time worked in excess of a part-time employee’s rostered hours on any one day (unless an agreement has been entered into under clause 10.3(c)), will be overtime and paid at the rates prescribed by clause 25.1(b)(i).
When a Full Time or Part Time employee works outside of their roster, they will automatically incur overtime:
Less Than 10 Hours Between Shifts Ending in Overtime
Less Than 10 Hours Between Shifts Ending in Overtime
📜 25.1 Overtime rates
(d) Rest period after overtime
(i)
An employee, other than a casual, who works so much overtime between the termination of their ordinary work on any day or shift and the commencement of their ordinary work on the next day or shift, that they have not had at least 10 consecutive hours off duty between those times, will be released after completion of such overtime until they have had 10 consecutive hours off duty without loss of pay for rostered ordinary hours occurring during such absence.
(ii)
If on the instructions of the employer, such an employee resumes or continues work without having had 10 consecutive hours off duty, they will be paid at the rate of 200% of the hourly rate (plus any all-purpose allowance payable) until they are released from duty for such rest period and they will then be entitled to be absent until they have had 10 consecutive hours off duty without loss of pay for rostered ordinary hours occurring during such absence.
If an employee does not receive a 10 hour break between shifts after working overtime, the second shift will be treated as overtime until they are released from duty:
20+ Days Worked in 28 Day Period
20+ Days Worked in 28 Day Period
22.1 Ordinary hours of work
The ordinary hours of work will be 38 hours per week, or an average of 38 hours per week worked over 76 hours per fortnight or 114 hours per 21 days or 152 hours per four week period, and will be worked either:
(a)
in a period of 28 calendar days of not more than 20 work days in a roster cycle;
If a Full Time or Part Time employee works more than 20 days in a 28 day period, they will automatically incur overtime in the timesheet.
If an employee works the following over 4 timesheet weeks:
Week 1 → 3 Days
Week 2 → 7 Days
Week 3 → 7 Days
Week 4 → 7 Days
Total number of days worked = 24.
Based on the above days worked, the employee will incur overtime after the 20th day is worked in week 4. Overtime for working 20+ days in 28 day period will continue to apply until the end of the 28 day period.
Award Template Tags
In Tanda, award tags are usually applied to a timesheet to apply a manual overtime rule or override an automatic overtime rule.
Under the Aged Care Managed Template, the available shift tags are:
List of award tags:
Broken Shift
Broken Shift
In the Aged Care Managed Template, broken shifts are facilitated via application of the Broken Shift tag in the timesheet.
Once the Broken Shift tag has been configured on the employee profile, it will be available to select from the shift tag drop-down in the timesheet:
For more information on the Broken Shift conditions available in the Aged Care Managed Template, please see here.
Public Holiday Leave Accrual Agreement
Public Holiday Leave Accrual Agreement
📜 29.2 Payment for working on a public holiday
Per clauses 29.2(a) and 29.2(b) a Full Time or Part Time employee may agree to work on a public holiday at ordinary rates and accrue equivalent hours to their annual leave balance based on the time worked.
In Tanda, this agreement can be facilitated in the timesheet via application of the Public Holiday Leave Accrual Agreement shift tag.
If an employee has agreed to work a public holiday at ordinary rates, the Public Holiday Leave Accrual Agreement shift tag can be added to the shift to pay the time worked at ordinary rates.
Please see the example below where a Full Time employee has agreed to work a public holiday at ordinary rates.
Before the Public Holiday Leave Accrual Agreement shift tag is added, the time worked on the public holiday will be paid at the prescribed penalty rate:
After the Public Holiday Leave Accrual shift tag is added, the time worked on the public holiday will be paid at ordinary rates:
The equivalent hours will also be automatically allocated to the employee's annual leave balance.
The total number of hours that will be accrued to the employee's annual leave balance display in the timesheet export summary under allowances:
Recall
Recall
📜 25.1 Overtime Rates
(e) Recall to work overtime
An employee recalled to work overtime after leaving the employer’s premises will be paid for a minimum of four hours’ work at the appropriate rate for each time so recalled. If the work required is completed in less than four hours, the employee will be released from duty.
In accordance with clause 25.1(e), recall conditions can be facilitated in the timesheet by applying the Recall shift tag.
Once the Recall tag has been configured on the employee profile, it will be available to select from the shift tag drop-down in the timesheet:
The minimum payment set out in clause 25.1(e) will automatically apply when the Recall tag has been added to the shift and the shift has not met the 4 hour minimum engagement.
See the below example where an employee has been recalled for 30 minutes and the Recall shift tag has been added to the timesheet:
TOIL Agreed
TOIL Agreed
📜 25.2 Time off instead of payment for overtime
(a)
An employee and employer may agree in writing to the employee taking time off instead of being paid for a particular amount of overtime that has been worked by the employee.
...
(d)
The period of time off that an employee is entitled to take is the same as the number of overtime hours worked.
EXAMPLE: By making an agreement under clause 25.2 an employee who worked 2 overtime hours is entitled to 2 hours’ time off.
When an employee has an agreement with their employer that overtime worked that would otherwise have been paid can be accrued as time off instead, they are agreeing to Time Off In Lieu (TOIL).
The Aged Care Award Managed Template contains TOIL conditions that can be applied instead of automatic overtime conditions per clause 25.2(a).
To categorise time worked as TOIL in Tanda, the shift must be tagged as TOIL Agreed so that time off can be accrued instead of overtime rates being paid. Per clause 25.2(d), time off will be accrued based on the overtime hours worked.
Once a shift has the TOIL Agreed tag applied, the overtime hours will no longer cost in the timesheet.
Please see the below example of the application of the TOIL shift tag when an employee has worked in excess of the fixed hours for the week:
Before application of the TOIL Agreed shift tag:
After application of the TOIL Agreed shift tag:
Getting Set Up to Use Shift Tags
To utilise the above shift tags you will need to set up your account to use shift tags.
Turning on the Setting
Turning on the Setting
To apply shift tags on the Timesheets, you must first have the Award Tag feature turned on. Turning on this feature will give you the drop-down box on timesheets from which shift tags can be selected.
To turn this feature on, navigate to Settings > Timesheets > Show Advanced Settings > select the box next to Show an extra dropdown to adjust a shift cost (Award Tag).
Once you have turned on the setting, you will see the additional shift tags drop down in the timesheet:
Adding Shift Tags to the Employee Profile
Adding Shift Tags to the Employee Profile
To use shift tags in an employee timesheet, you will first have to add the shift tag to the employee's profile.
To do this go to Time & Attendance > Staff > (Employee Name) > Pay Conditions > Edit Current Pay Conditions > under Additional Tags select the appropriate shift tag > click Confirm Changes.
Please see the below example where the 'Less Than 8 Hour Break After Sleepover' tag is added to the employee profile.
Allowances
Allowances pursuant to the Aged Care Award have been built into the Managed Template.
Clause 15 details the allowances applicable under the Aged Care Award.
The below allowances are available in the Aged Care Managed Template:
Apprentice Training Fees and textbook Costs Reimbursement (Clause 14.7(e))
Laundry Allowance (Clause 15.2(b))
Uniform Allowance (Clause 15.2(b))
Special Clothing Reimbursement (Clause 15.2(d))
Leading Hand Allowances (Clause 15.3)
Meal Allowances (Clause 15.4)
Nauseous Work Allowance (Clause 15.5)
Tool Allowance - Cook and Chefs (Clause 15.6)
Vehicle Allowance (Clause 15.7(a))
Travelling Reimbursement (Clause 15.7(b))
Sleepover Allowance (22.9(d))
The above allowances are divided into two key types, Automatic Allowances and Manual Allowances.
For more information on the Automatic and Manual allowances that have been configured in the Aged Care Managed Template please see below:
Automatic Allowances
Automatic Allowances
An automatic allowance will apply to the timesheet without any manual intervention. The automatic allowances available in the Nurses Managed Template are:
Laundry Allowance
Laundry Allowance
📜 15.2. Clothing and Equipment
...
(b) Instead of the provision of such uniforms, the employer may, by agreement with the employee, pay such employee a uniform allowance at the rate of $1.23 per shift or part thereof on duty or $6.24 per week, whichever is the lesser amount. Where such employee’s uniforms are not laundered by or at the expense of the employer, the employee will be paid a laundry allowance of $0.32 per shift or part thereof on duty or $1.49 per week, whichever is the lesser amount.
Tanda has automated the Laundry Allowance. For the Laundry Allowance to apply in the timesheet you will need to add the 'Laundry Allowance' tag to the employee profile:
Once the tag has been added to the employee profile, the allowance will automatically populate in the Timesheet:
Uniform Allowance
Uniform Allowance
📜 15.2. Clothing and Equipment
...
(b) Instead of the provision of such uniforms, the employer may, by agreement with the employee, pay such employee a uniform allowance at the rate of $1.23 per shift or part thereof on duty or $6.24 per week, whichever is the lesser amount. Where such employee’s uniforms are not laundered by or at the expense of the employer, the employee will be paid a laundry allowance of $0.32 per shift or part thereof on duty or $1.49 per week, whichever is the lesser amount.
Tanda has automated the payment of the Uniform allowance. For the Uniform Allowance to apply in the timesheet you will need to add the 'Uniform Allowance' tag to the employee profile:
Note: We do not currently facilitate the payment of the Uniform Allowance during paid leave per clause 15.2(c) in the Managed Template. This can be facilitated via a custom allowance.
Please reach out to support@tanda.com.au for assistance.
Once the 'Uniform Allowance' tag has been added to the employee profile, the allowance will automatically apply in the timesheet:
Leading Hand Allowances
Leading Hand Allowances
📜 15.3 Leading hand allowance
(a)
A leading hand is an employee who is placed in charge of not less than two other employees of a substantially similar classification, but does not include any employee whose classification denotes supervisory responsibility.
(b)
A leading hand will be paid a weekly allowance of the amount specified by the item number in accordance with the following scale:
(c)
This allowance will be part of salary for all purposes of this award.
(d)
An employee who works less than 38 hours per week will be entitled to the allowances prescribed by this clause in the same proportion as the average hours worked each week bears to 38 ordinary hours.
In order for the Leading Hand Allowances to automatically apply to an employee's timesheet you will need to add one of the below tags to the employee profile:
Leading Hands 2 - 5
Leading Hands 6 - 10
Leading Hands 11 - 15
Leading Hands 16 or more
Note: The leading hand allowances are configured as all purpose allowances in Tanda. This means that the allowances will automatically incur the same multiplier as the time worked.
In the example below, the 'Leading Hands 2 - 5' tag has been added to the employee profile:
The allowance will then automatically apply to the employee's timesheet for every hour of work:
Nauseous Work Allowance
Nauseous Work Allowance
📜 15.5 Nauseous work allowance
(a)
An allowance of 0.05% of the standard rate per hour or part thereof will be paid to an employee in any classification if they are engaged in handling linen of a nauseous nature other than linen sealed in airtight containers and/or for work which is of an unusually dirty or offensive nature having regard to the duty normally performed by such employee in such classification. Any employee who is entitled to be paid an allowance will be paid a minimum sum of 0.27% of the standard rate for work performed in any week.
The Nauseous Work Allowance has been configured to apply when the 'Nauseous Work' shift tag is added to a shift. For the 'Nauseous Work' tag to be available in the shift tag drop-down, you will need to add the tag to the employee profile:
Once the 'Nauseous Work' allowance has been added to the profile, the tag will be available to add to the timesheet via the shift tag drop-down:
When the 'Nauseous Work' tag is added to the timesheet, the allowance will apply to every hour and/or part of an hour worked:
The Nauseous Work Allowance can also be automated based on the team the employee works in.
To automate the application of the Nauseous Work Allowance by team, you will need to associate the 'Nauseous Work' tag to the applicable team(s) as required. For further details on how to do this, please see below:
First navigate to the teams page via Workforce > Teams.
Then select the team you wish to associate the 'Nauseous Work' tag with (e.g. Turndown) or create a new one:
Then navigate to the associated tags field in the team and add the 'Nauseous Work' tag:
Important: The applicable 'Nauseous Work' allowance tag will need also need to be added to the employee profile for the associated tag to automatically apply in the timesheet.
Once the 'Nauseous Work' tag has been associated with the team, Nauseous Work Allowance will automatically apply to shifts worked in the team:
Alternatively, there is still the ability to add the Nauseous Work Allowance to the timesheet manually. For further details on the manual application of the Nauseous Work Allowance, please see here.
Tool Allowance
Tool Allowance
📜 15.6 Tool allowance
A tool allowance of $13.41 per week for the supply and maintenance of tools will be paid to chefs and cooks who are not provided with the necessary tools by the employer.
The Tool Allowance has been automated in the Aged Care Managed Template. There are two variations of the Tool Allowance available:
Tool Allowance - Cooks and Chefs
Tool Allowance - Cooks and Chefs (Hourly)
The Tool Allowance will automatically apply in the timesheet when the appropriate allowance tag has been saved to the employee profile and will applie as set out in the table below:
For the allowances listed above to automatically apply to a timesheet, you will need to add the relevant allowance to the employee profile:
Once the 'Tool Allowance' tag has been saved to the profile, the allowance will automatically apply to the first worked shift of the week:
Manual Allowances
Manual Allowances
Some allowances will not apply unless specifically added to the timesheet.
These allowances are set up to be manual as it is not predictable when these allowances would be applicable. The manual allowances under the award are:
Meal Allowance (First Meal)
Meal Allowance (Extra Meal)
Vehicle Allowance
Apprentice Training Fees and Textbook Costs Reimbursement
Special Clothing and Safety Equipment Reimbursement
Travelling Reimbursement
Sleepover Allowance
To add an allowance, go to the relevant employee's timesheet and click on the + Add Allowances button under the start and finish times as shown below:
Then from the drop-down, select the manual allowance you wish to apply:
Enter the number of units you wish to apply, then press the blue Save Allowances button to apply it to the timesheet. Tanda will calculate the total cost of the allowance for you:
Once saved, the allowance will apply to the day's timesheet:
Further Information
If you have further questions regarding the above, including how to implement the Aged Care Managed Template, please contact our Support Team via live chat or email (support@tanda.co).
For further information on this Award please see the Aged Care Award 2010.