This help guide will explain Tanda's Shift Acknowledgement feature, including details about how you can make employees acknowledge their rostered shifts.
What Does This Help Guide Cover?
What Is Shift Acknowledgement?
Tanda's Shift Acknowledgement feature allows managers to publish shifts and have employees confirm or decline their ability to work those shifts. It is particularly useful for:
Seasonal or fluctuating industries where shifts aren't as frequent and tend to vary.
Confirming that an employee has viewed a late roster change.
Enable Shift Acknowledgement
To enable shift acknowledgement:
Navigate to the 'Settings' cog in the top right-hand corner > All Settings > Rosters > Shift Acknowledgement.
Enable Shift Acknowledgement;
Please note: you require Admin-level permissions to enable this feature.
Request Shifts be Accepted
Once you have enabled shift acknowledgement, managers will see an option that 'Shifts must be acknowledged' when publishing a roster.
Once published, employees with shifts requiring acceptance will be asked to do so via the Tanda Mobile App. Employees can either accept or decline a shift using the respective buttons. For example:
If declining a shift, employees will be presented with an estimate of lost wages.
Until a shift is acknowledged, it will be marked as pending. Once a shift has been either accepted or declined, it will display with the respective accepted/declined status pills. For example:
Additionally, when an employee declines a shift, it will remain visible for managers in the team roster view on mobile, giving them visibility and prompting them to reassign the shift(s).
Manage Shift Acknowledgement
Managers will receive a daily summary of all accepted or declined shifts. If a shift starts within the next 24 hours, the manager will be emailed immediately.
Note: To reduce unnecessary emails, Managers who have not logged into Tanda for 1 month will not receive this notification.
To view the status of all shifts requiring acceptance:
Navigate to the relevant roster.
Select Tools from the schedule sidebar.
Click on the date range under the 'TOOLS FOR EACH ROSTER' subheading.
Click 'Shift Acceptance'.
A summary of shift acceptance is also logged against Staff Profiles. To view an employee's history of shift acceptance:
Navigate to Workforce > Staff.
Select the relevant staff member.
Select Time & Attendance > Rosters (may also be Schedules or Rotas, depending on the account locale)
