Note: Before logging in for the first time, you will receive an invitation email. If you are yet to receive one be sure to check spam folders, and confirm your email address and account details with your employer.
If you have received a password reset email, and have reset your password but still can't login, you may have multiple email addresses associated with your account (possibly a work email). In this instance your employer will be able to confirm the email address that you should be using to login.
This guide details how you can access your Tanda account. For login assistance beyond this guide, please contact your employer prior to reaching out to support, as we are unable to provide any personal details associated with your account:
Step 1: Check your inbox for an invitation email
Your employer will enter your email into their Tanda account and send you an invitation.
This email will contain two things:
1. A button to set your personal Password for the mobile app: this password is personal and private. It's what you will use to log in to your own app with your email to begin receiving your roster.
2. Your Tanda Time Clock code: this is what will be used to record your attendance at work if your employer uses the Tanda Time Clock in the workplace.
Step 2: Download the Tanda Mobile App
If you received your invitation email and set a password, you're ready to download the mobile app and start using Tanda.
Click here for Android devices
Click here for the Apple devices
Using the Tanda Time Clock at your workplace
If your employer uses the Tanda Time Clock, simply use your Time Clock Code to clock in and out of your shifts using the Time Clock set up in the workplace.
Tip: If you forget your time clock passcode, you can find it in your mobile app.
I Have Logged into Tanda Before
If you have logged into Tanda before, there are three main causes of login issues
1. Your password is incorrect
Step 1: Request a password reset email
To reset your password, request a password reset email here.
Step 2: Check your email inbox for an email from Tanda
The email subject will be 'password reset instructions'. Select the green 'Set Password' button to set your new password.
Tip: You may need to check your junk folder.
2. There are multiple email addresses associated with your account
If you have received a password reset email, and reset your password but still can't login, this is your issue. This may occur if you have a work email, and personal email, or have given multiple email addresses to your employer. In this instance please reach out to your employer so they can confirm the email address that you should be using to login.
3. Your account has been deactivated
If your employer has deactivated your account, you may be unable to login, please reach out to your employer to confirm whether your account has not been deactivated.