Skip to main content
All CollectionsTime Clock, Timesheets & LeaveLeave
Managing Tanda’s Long Service Leave Feature
Managing Tanda’s Long Service Leave Feature

A guide to configuring Tanda's new long service leave feature.

Updated this week

This help guide will detail how to access, configure, and manage Tanda's new long service leave feature.

What Does This Help Guide Cover?


Defining Key Terms

Before we explain how to configure our new long service leave feature, we must first define some key terms.

Long Service Leave

A leave type available to employees who have completed a set period of continuous service with your company (either 7 or 10 years, depending on which Australian state/territory you live in). Whereas all full-time employees are entitled to annual and sick leave, only employees who have completed a set period of continuous service are entitled to long service leave.

Contingent Period

The contingent period is the time after which an employer may be required to pay out long service leave under certain circumstances, such as a termination payment. For example, in Queensland, employees may be entitled to a proportionate payment of long service leave upon termination after 7 years of continuous service. This figure varies from state to state, so please consult your local legislation for the specific circumstances under which a contiguous long service leave payment is required.

Entitlement Period

The period after which an employee is eligible to take long service leave. In Victoria and the ACT, this is after 7 years, while in all other Australian states, it is after 10 years. After this period, employees are also automatically entitled to a long service leave payment upon termination.

Continuous Service

A period of unbroken, continuous service with the same employer. Paid leave counts as continuous service, though other absences from work may not necessarily count towards long service leave accrual. For example, long service leave does not accrue during unpaid parental leave, but such leave does not break the continuity of service.

Accrual Rate

The rate at which long service leave accrues. This varies from state to state, so please consult your local legislation for exact details. For illustrative purposes, we will use the accrual rate in Queensland as an example below.

In Queensland, full-time employees are entitled to 8.667 weeks of long service leave after 10 years of continuous service. After another 5 years of continuous service, they are entitled to a further 4.333 weeks for 13 total weeks of long service leave. After more than 15 years, long service leave continues to accrue and can be accessed immediately.

For part-time and casual employees, the formula to work out long service leave is:

  • Total ordinary hours worked ÷ 52 x 8.6667 ÷ 10 = Number of hours long service leave.

The above accrual rates are accurate for Queensland. For accrual rates and formulae in your location, please refer to the relevant legislation.


Long Service Leave Accrual Eligibility

For an employee to be eligible to accrue long service leave in Tanda, they must meet the following criteria:

  • They have an 'Employment start date', which is set to 7 or more years ago.

  • They have a location with an Australian state in the address (either long or short—e.g., “QLD” or “Queensland”).

  • At least one Payslip.

  • Either:

If an employee isn't accruing long service leave as expected, start by ensuring they meet all of the above criteria. If the above doesn't solve your issue, please contact support@tanda.co.

For a more detailed explanation, see the How Does Tanda Calculate Long Service Leave? section below.


Accessing & Configuring Long Service Leave

We have added a Long Service Leave tab to each employee’s profile (accessible via Workforce > Staff) for easy access. To access it, navigate to an employee’s profile, then select Payroll > Long Service Leave.

If you haven't yet set a staff member’s employment start date, you will be prompted to do so. Without this, the feature will not work, as the employment start date is used to calculate the employee’s period of continuous service.

To enter an employment start date, navigate to Personal > Personal Details on an employee’s profile, then scroll down to ‘Employment start date,’ enter the appropriate date, and click ‘Update Employee Details.’

Once you have set an employment start date, return to the Long Service Leave tab to configure the feature. Start by entering your state.

On this page, you will also be shown the employee’s next eligible accrual date and the option to enter additional hours worked outside Tanda and additional days of non-continuous service outside Tanda. We've included this option because an employee’s entire tenure with your organisation might not necessarily be housed and recorded in Tanda. As such, you can supplement hours recorded in Tanda with those worked outside Tanda for an accurate long service leave calculation.

For example, let’s say your company signed up to Tanda last year, but you have an employee who has worked 11,245 hours of continuous service (just over 5 years) before that. In that case, you would enter '11,245' in the ‘additional hours worked outside Tanda’ field. Ensure you click save to apply your changes.


What Happens Before a Long Service Leave Payment?

When an employee is about to be paid a payslip entitled to long service leave for the first time (i.e. the previous payslip was not entitled to long service leave), you will receive an alert that the employee is about to accrue long service leave.

This alert links to the employee's Long Service Leave tab, prompting the employer to ensure all details are accurate before finalising that pay run.

You can also track an employee's long service leave entitlements directly in the Long Service Leave tab. The 'Next Entitlement' section shows the employee's next eligible long service leave accrual date.


Viewing Long Service Leave on Payslips

Once an employee becomes eligible after an appropriate period of continuous service, long service leave will create an accrual on their payslip, as shown below.

By default, the contingent leave balance is hidden and unusable (i.e. an employee cannot use this balance to apply for leave)—it is only used for termination payments under certain circumstances.

After the stipulated period of continuous service, a usable long service leave balance will appear on the employee's account. From here, employees can treat this like any other leave type to request leave. For details on doing so, please see our leave and unavailability help guide.

Note: Employees might accrue slightly more contingent leave than what's available after 10 years of continuous service due to marginal rounding issues. This issue is due to how we calculate weekly leave accrual. For example, a full-time employee working 38 hours per week is entitled to 329.3333 hours (8 2/3 weeks) of long service leave after 10 years of continuous service. However, the sum of each weekly contingent accrual can add up to 329.85 +/- 0.0122 hours, depending on the number of weekdays and leap years within the 10-year accrual period. Once an employee hits 10 years of continuous service, the correct balance will apply.


How Does Tanda Calculate Long Service Leave?

Long service leave is calculated based on the time an employee has worked over their employment. For full-time employees, we calculate this based on their pay conditions, which can be found by navigating to an employee's profile and selecting Pay Conditions.

We use timesheets for part-time and casual employees. If an employee has worked a mix of full-time and part-time hours over their tenure, we look for timesheets that reflect these hours.

To learn more about long service leave accrual and calculation rules, please access the appropriate legislation for your location.


Managing Multiple Long Service Leave Balances

As we transition from our old long service leave calculations to this new feature, you might notice that eligible employees have two long service leave balances, with the new version named ‘Long Service Leave (Calculated).’ For example:

In most circumstances, the new balance will already be accurate and ready to use. However, during the transition period, we recommend maintaining your old long service leave balances so you can audit the outputs of our new model.

When an employee has multiple long service leave balances, we recommend comparing the ‘old’ and ‘new’ balances to ensure they align. You should also continue to perform any other checks/calculations you would have previously undertaken to ensure these figures are accurate.

If the balances align, you can safely delete the old 'Long Service Leave' balance and begin using the new feature! If not, you can correct this by manually copying the old balance to the new one.

Note: Please ensure that you remove any contingent leave balances from these calculations. This is because the contingent amount would have been calculated as well, so if it’s added to the opening balance, it will be allocated to both the available and contingent balance, resulting in double-ups.

Did this answer your question?