This guide will detail how to access your Tanda account and log in, including information on how to set your password, how to download the Tanda mobile app, and tips for troubleshooting common login issues.

Note: This guide discusses how to log into your Tanda account. For details on switching between different Tanda profiles within the same account, please see our help guide on Switching between profiles in different accounts.

If you're looking to sign up to access Tanda as a business, please visit this link for more details.

Setting Your Password

To access your Tanda account, your employer must first send you an invitation email to join Tanda. As an employee, you cannot create your own account; you must be invited to join Tanda by your employer. For instructions on inviting an employee to join Tanda, see our help guide on how to add or import staff.

Please follow the steps outlined in the invitation email to set your password. Be sure to follow password security best practices during this process. For additional security, once you have created your account and logged in, you will also have the option to enable Two Factor Authentication.

If you ever need to update or reset your password, you can do so by navigating to My Profile and selecting Change Account Details (or, simply click this link). You will then be prompted to confirm your old password, enter a new password, and update your details.

Tip: If you need help finding the Tanda invitation email, check your spam and junk folders and confirm that your employer sent the invitation to the correct address (pay attention to spelling errors or typos!). If you're still struggling to find it, try searching for emails from support@tanda.co.

Downloading the Tanda Mobile App

After setting your password, the next step is to download the Tanda mobile app and start using Tanda. You can download the Tanda mobile app for Android here or Apple here. Please follow the instructions outlined to download and install the app on your device.

Once you've successfully downloaded the Tanda Mobile App and logged in, you'll be able to perform various actions, such as viewing rosters, setting your availability, and requesting leave. If you're having any issues logging into the mobile app, you should first confirm that the app is up to date. To learn more about using the Mobile App, see our help guides for both employees and managers: Employee: Mobile App and Team Managers: Mobile App.

If you don't have access to a mobile device, you can also view the Tanda Mobile App in a web browser by visiting my.tanda.co/mobile_app.

Troubleshooting Common Login Issues

Request a Password Reset

You can request a password reset email here by entering the email address associated with your account.

If you experience issues while requesting a password reset, check that the email you're entering is your Tanda login email. Your Tanda login email is the address to which your initial account invitation was sent. If you need to search for it, this invitation email was sent by support@tanda.co.

While you might have subsequently registered another email address in your Tanda account to receive notifications or communications, you can only use your initial Tanda login email to access your account. If you need help determining whether you're using the correct login email, ask your manager to double-check which address is associated with your Tanda account.

Tip: You may need to check your junk folder to find the password reset email. The email subject line will be 'Password reset instructions'.

Speak With Your Employer or Account Admin

If you're still having issues logging in or accessing your Tanda account, ask your employer the following common troubleshooting questions:

Which email address is associated with my Tanda account? Often, account issues can be explained by using the wrong login email. Your manager can see the correct login email in their account by visiting your employee profile. Double-check that you have the correct spelling!
Does my account have the correct permissions? In Tanda, the default permission levels are Admin, Manager, and Employee. These permissions determine your access level, so if you're unable to log in or access a certain page, this may be why. Your employer can check your permission level by navigating to your employee profile. To learn more, see our guide on assigning permissions to staff.
Has my account been accidentally deactivated? You will be blocked from logging in if your account has been deactivated. To check this, ask your employer to navigate to Workforce -> Staff -> Tools -> Deactivated Staff. From this view, your employer can easily reactivate your account if it has been deactivated.
Check if your employer uses Single Sign-on functionality, which may require you to use a specific work portal to access Tanda. In this case, you would not sign in at my.tanda.co/login, but rather using your employer's Single Sign-on Portal. If your company does use SSO, you will need to ask your account admin for the correct link to log in.

If these steps still don't resolve your login issues, ask your employer to unlink your email on your Tanda staff profile. Then, get them to send a new invite email to the correct address and restart this process. As an employee, you cannot update your own Tanda login email. You will need your manager or account Admin to do this.

Alternatively, you can always reach out to support@tanda.co for further troubleshooting support.

FAQs

I haven't received an invitation email. Can I just create my own account and log in?

No. As an employee, you must be invited to join Tanda by your employer. If you haven't received an invitation email to join Tanda, please contact your manager and ask them to resend it. Alternatively, check your junk and spam folders.

Can Tanda create an account/change my login email address on my behalf?

No. We do not create profiles, rosters, timesheets, or otherwise interfere with your company's internal processes. Therefore, Tanda cannot create an employee account on your behalf; you must be invited by your employer.

For inquiries of this nature, we suggest reaching out directly to your manager or HR representative, as they are better equipped to assist.

My manager says they've sent the invitation email, but I haven't received it. Why not?

First, please confirm that your manager sent the email to the correct address, paying close attention to any common typos and correct capitalisation. Failing this, check your junk and spam folders, searching for emails from support@tanda.co. If you still can't find the invitation email, ask your manager to re-send it.

I've forgotten my password. How do I reset it?

You can reset or update your password here. If you don't initially receive a password reset email, be sure to check your spam and junk folders.

I'm receiving an error message that my email address isn't valid. How come?

If you're receiving this error message, you're likely attempting to log in to your account using the wrong email. Your login email is the address to which your initial Tanda invitation email was sent. Even if you have subsequently added other addresses to your account to receive notifications or communications, you must log in with this initial email. To change or reset this, ask your manager to unlink your email and resend the Tanda invite to the correct address.

I'd like to change my Tanda login email. How can I do this?

As an employee, you cannot update your Tanda login email manually. To change your Tanda login email, you'll need to reach out to your manager or account admin, ask them to unlink your current email from your profile, and send a new invitation to join Tanda to the correct address.

I can't log in at my.tanda.co/login. Why not?

If you can't log in on this page, it's possible your organisation has enabled Single Sign On functionality that requires you to log in via an employee portal. Please reach out to your account admin to confirm this and get the appropriate SSO link.

I have an existing Tanda account with another employer. Can I still create another account?

Yes. For more details on this, see our help guide on using Tanda with multiple employers.

I have multiple different profiles with the same employer. How do I switch between them?

Please see our help guide on switching between profiles in different accounts.

I'm a business/manager looking to sign up for Tanda. How do I get access?

Please visit this link and enter your details. A member of our team will be in contact shortly to discuss your options.

I've followed all of the above steps and still can't log in. What should I do?

If the above troubleshooting tips haven't resolved your access issues, you can contact our friendly support team at support@tanda.co for further assistance at any time.

Can I use the Tanda app with two different email addresses?

You can use Tanda with multiple employers. However, you need to use the same email address for each account. To switch between accounts, use the account switcher in the app. Make sure you've been invited to and accepted invitations for both accounts, and that both profiles are active.

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