This help guide will detail how to submit leave and unavailability requests via both the Tanda Mobile App and a web browser, along with common FAQs and troubleshooting tips.
Leave vs Unavailability
Before we explain how to submit leave and unavailability requests in Tanda, it's important to first define these terms.
Leave and unavailability refer to similar but distinct concepts. For the purposes of this help guide:
Leave is used to request specific periods off work. For example, Annual Leave or Personal Leave. A leave request is required each time you apply for leave.
Unavailability is used to nominate times when you are unavailable to work. Typically, this is relevant for casual or part-time staff who work different weekly hours. You can nominate the same repeating weekly unavailability times with a single request.
How To Apply For Leave
In a Web Browser
To create a new leave request in a web browser, log in to Tanda, then navigate to Time & Attendance > Leave > + New Leave Request.
Next, select who the leave request is for. Generally, you will likely create a leave request for yourself. However, managers can also create leave requests on an employee's behalf. Following this, enter your leave dates (specifying whether you're requesting a full day, part day, or multiple days of leave) and leave type. For details on viewing your projected leave balance during this step, see our help guide.
Next, assign which team you work in for the purpose of the leave request. If necessary, you can also split the leave request across multiple teams. You can then upload any attachments, such as a medical certificate, and add a reason for your leave request. These final two steps are optional.
At this point, you will see a summary of your leave request. If you are happy that all the details are accurate, click submit.
Alternatively, you can create a leave request directly from the roster. To do this, navigate to your roster, click the three-dot menu on your shift card, and select 'Create Leave'.
From here, follow the same process as above to create and submit your leave request.
On The Mobile App
To create a new leave request on the Tanda Mobile App, navigate directly to the Leave tab.
Then, select + Add to create a new request.
From here, you will need to enter the following details:
Select whether the leave request is for a Part Day, Full Day, or Multiple Days.
Enter the applicable leave date(s) (these can be past dates as long as they're after the employee's start date).
Select a leave type.
Enter a reason for the leave request (Optional).
Upload an attachment (5mb max). This is useful if you need to provide any evidence for your request, such as a medical certificate (Optional).
After clicking Submit, your manager will be notified of your leave request. To track the status of your leave request, you can check the leave page on a web browser or your mobile app to see approved, pending, and declined requests. You will also be notified when your leave request is approved or declined. Until this point, the request will be marked as pending.
Submitting an Unavailability Request
Unavailability helps managers build rosters by showing when employees are unavailable to work. This is particularly useful for part-time and casual employees working different hours weekly.
In a Web Browser
To submit an unavailability request from a web browser, log in to Tanda, then navigate to Time & Attendance > Unavailability > + New Unavailability Request.
Then, select who the unavailability request is for (typically, yourself, but managers can also submit a request on an employee's behalf) and enter the unavailability start date. Note that if you don't give enough notice for your unavailability request, you will see the following message:
Contact your manager or account admin directly to determine how much notice your company requires for an unavailability request. To manage this setting as an account admin, navigate to Settings > Unavailability > Minimum number of days notice required for unavailability and enter an appropriate timeframe.
Once you have selected an appropriate start date, you can choose whether the request repeats weekly (if so, specify which days) or doesn't repeat.
Next, specify whether this is a full-day or part-day unavailability request, whether it is an ongoing request or has an end date, and enter a reason for the request. Unlike leave requests, it is mandatory to enter a reason for your unavailability request. If you try to leave this field blank, you will see the following error message:
At this point, you will be shown a summary of your unavailability request. If you are happy that all the details are accurate, click submit.
Like leave requests, you can navigate back to the unavailability page at any time to check the status of your request. You will also be notified when your request is approved or denied. Until this point, the request will be marked as pending.
On the Mobile App
To submit a new unavailability request via the Tanda Mobile App, navigate to the Leave tab, then select Unavailability > + Add Unavailability Request.
Then, select whether the request repeats weekly (if so, specify on which days), as well as the start and end dates. You can also specify if the unavailability request is ongoing and enter a reason for it.
Once you are happy that the details you have entered are accurate, click Request Unavailability. Your request will be created and marked as pending. You will be notified when it is either approved or denied.
For Managers: Using Custom Events to Discourage Leave & Unavailability
As a manager, if you have periods when you'd prefer staff not to request leave or unavailability, you can use the custom events roster feature. For example, you may need 'all hands on deck' for your busiest days, like a Grand Final. To configure this feature, navigate to Rosters > Events & Comments > + Add New Event.
From here, you will need to fill in the following fields:
Event Name: Name your event. This will be visible to staff.
Choose locations the event applies to: You can either specify certain locations you want the event to apply to or select 'all locations' for it to apply everywhere.
Choose specific teams the event applies to: You can specify certain teams you want the event to apply to or select 'all teams' for it to apply everywhere.
Dates: Select the dates for your event.
Discourage staff from taking leave: If ticked, staff will be warned that their request is unlikely to be approved but will not be blocked from submitting one. For example:
Prevent staff from taking leave: If ticked, staff will be unable to submit a leave request for the duration of your event. You can select whether this applies to all leave types or only certain types and configure an exception for a maximum number of requests. For example:
Discourage staff from taking unavailability: If ticked, staff will be warned that their request is unlikely to be approved but will not be blocked from submitting one. For example:
Prevent staff from taking unavailability requests: If ticked, staff will be unable to submit an unavailability request for the duration of your event. You can configure an exception for a maximum number of requests. For example:
For more details, see our guide on managing leave requests.
Article Keywords: availability, unavailability, leave, request, time off