This guide details how you can access your Tanda account. If this is your first time connecting, go to Setting your password. For any current Tanda users having issues, go to Troubleshooting login issues. If your employee is having login issues, you can follow the email setup process here.
Setting your password
Your employer will send you an invitation email. Follow the steps in the invitation email to set your Password.
Tip: If you can't find the email, check spam folders and confirm with your employer the email address it has been sent to. The email will be sent from email@example.com.
Downloading the Tanda Mobile App
After setting your password, you're ready to download the mobile app and start using Tanda.
Troubleshooting login issues
Request a password reset
If you receive an incorrect password error when attempting to log in, request a password reset email and follow the instructions in the email.
If you have issues requesting a password reset, check that the email you are using is your Tanda login email. This would be the same email address that your initial onboarding email was sent to and would be sent from firstname.lastname@example.org with the subject "You've been invited to use Tanda". It's possible you have registered an additional email in Tanda to receive communications, but only your Tanda login email can be used to log in.
Tip: You may need to check your junk folder. The email subject will be 'password reset instructions'.
Speak with your employer
Ask your employer for the following:
To confirm which email is associated with your Tanda account and the spelling as your employer sees it in Tanda
To check that your profile has the correct permissions to access Tanda and is still active
Ask if your employer uses Single Sign On functionality, which may require you to use a specific work email to log in
If the above steps do not resolve the issue, ask your employer to unlink your email on your Tanda profile and click Invite to Tanda to send a new invitation email