Access your Tanda account

Guide to accessing your Tanda account and troubleshooting steps

Updated over a week ago

This guide details how you can access your Tanda account.

Setting your password

Your employer will send you an invitation email to join Tanda. Follow the steps in the invitation email to set your Password.

Tip: If you can't find the email, check spam folders and confirm with your employer the email address it has been sent to. The email will be sent from support@tanda.co

Downloading the Tanda Mobile App

After setting your password, you're ready to download the mobile app and start using Tanda. Find the app for Android here or Apple here.

To learn more about using the Mobile App, see Employee: Mobile App.

If you don't have access to a mobile device you can access the Tanda Mobile App in a web browser, by logging in at my.tanda.co/mobile_app

Troubleshooting login issues

Request a password reset

To reset your password, request a password reset email here.

If you have issues requesting a password reset, check that the email you are using is your Tanda login email. This will be the same email address that your initial invitation email was sent to and would be sent from support@tanda.co with the subject "You've been invited to use Tanda".

It's possible you have registered an additional email in Tanda to receive communications, but only your Tanda login email can be used to log in. If you have any doubt whether you are using the correct login email, your manager will be able to tell you which email is your login email in Tanda.

Tip: You may need to check your junk folder. The email subject will be 'password reset instructions'.

Speak with your employer

Ask your employer for the following:

  1. To confirm which email is associated with your Tanda account and the spelling as your employer sees it in the account

  2. To check that your profile has the correct permissions to access Tanda and is still active

  3. Ask if your employer uses Single Sign On functionality, which may require you to use a specific work portal to access Tanda

  4. If the above steps do not resolve the issue, ask your employer to unlink your email on your Tanda profile and click Invite to Tanda to send a new invitation email


Article keywords: can't log in, reset password

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