Want to streamline your hiring process, too? Tanda Hire is our new applicant tracking system. Use it to create job ads, compile applications and resumes, and link directly with Tanda's Employee Onboarding!
This help guide will discuss Tanda's employee onboarding process from a manager's perspective, including sending an employee onboarding invitation, tracking employee onboarding, syncing onboarding information to your payroll software, and more.
Employee Onboarding is the fastest, most convenient way to collect payroll information for new employees. By default, employee onboarding collects the following forms:
Tax File Number declaration form
SuperChoice form
Personal details
Bank details
As we'll discuss throughout this guide, you can also customise your employee onboarding setup to include additional documents, contracts, and questions.
To learn more about onboarding from an employee's perspective, see our help guide on Completing Employee Onboarding.
What's Covered in This Guide?
Getting Started With Employee Onboarding
Once you have made an offer of employment, you can use Tanda's employee onboarding feature to collect essential payroll information easily and get your new employee up and running in Tanda. Tanda’s Employee Onboarding Software makes adding new staff to your business painless. Send new employees an invitation, and they can fill out all their information digitally.
That way, you always keep key details, like contracts, super, and ATO information. Tanda’s database keeps all your crucial information in the cloud for digital accuracy.
Once an employee has completed onboarding, their account will be automatically created and populated in live systems that you have integrated, such as MYOB and Xero. If you use a different payroll system, you will receive a completion report with the relevant onboarding details.
For specific details on using employee onboarding with Sage MicrOpay, see our Sage MicrOpay help guide.
Inviting New Employees to Complete Onboarding
To send an onboarding invitation to a new staff member, navigate to Workforce > Employee Onboarding > Onboard New Staff.
Then, you will be prompted to enter the following details in the onboarding form:
First and Last Name
Middle Name (optional)
Email
Phone (optional)
Date of Birth (optional)
Employment Start Date (optional)
Teams
Default Payroll Team
Position (optional)
Documents (optional)
Contracts (optional)
After clicking continue, you will be prompted to enter the following details on the 'Finalise Contracts' screen:
Industry Award
Employment Type
Classification/Level
Allowances
Additional Tags
Overriding Hourly Rate (optional)
Annual Salary (optional)
Regular Hours of Work (optional)
Contracted Hours (optional)
Depending on the industry award you follow, an employee's hourly rate will be automatically generated based on the award rules and their age. To automatically generate these details, fill in the Industry Award, Employment Type, Classification/Level, and Date of Birth fields.
Tip: As you will be collecting employment-related documentation, it's essential to invite employees using their correct legal name.
Tracking Employee Onboarding
Once an employee has commenced onboarding, managers and admins can easily track their progress by navigating to their employee profile and selecting HR > Hire & Onboard.
From here, employers can see each individual step of the onboarding process, along with a status tracker showing whether that step is ‘completed’ or ‘incomplete’.
Employers can also click on each step to view more details.
This view makes it easy to prompt employees to complete their onboarding, as managers can point out exactly which modules remain incomplete.
From this view, you also have the option to resend an onboarding email. You will see this option after sending the initial onboarding invitation, and it will disappear again once the employee has completed onboarding. Resending the onboarding email will invalidate any previous onboarding emails and in-progress onboarding forms, meaning the employee will have to restart the onboarding process from scratch. You should only do this if you are certain an employee didn't receive their onboarding email or if they have subsequently changed their email address.
Once an employee has completed all necessary onboarding steps, this view will revert to a one-line table showing their onboarding status as ‘completed’ and the completion date.
Once the Employee Has Completed Onboarding
Once an employee has completed onboarding, they will receive a confirmation email with a link to the Fair Work Information statement.
As a manager, you will receive a confirmation email outlining the next steps to finalise the employee's setup and view their profile in Tanda.
This information is also available by navigating directly to an employee's profile (Workforce > Staff) and clicking the HR tab.
Syncing Onboarding Information to Your Payroll System
If you use Xero or MYOB, most onboarding information will also be sent automatically to your payroll system.
What gets sent to Xero?
Once all the onboarding information has been collected, an employee's personal and bank details, TFN, and Super Choice are sent to Xero. If the Super fund still needs to be added to Xero, Tanda will create it and link it to the employee.
You must still manually enter the employee's emergency contact information in Xero and assign their leave accruals.
Note: You must select the staff member's employment type and classification/level from their staff profile for this information to sync to Xero.
For more details, see our Xero Payroll integration checklist.
What gets sent to MYOB?
Once all the onboarding information has been collected, an employee's personal and bank details, TFN, and Superannuation details (the Superannuation Guarantee is applied by default) are sent to MYOB.
Tip: To send superannuation details, the relevant funds must be added to the Superannuation Fund list in MYOB. You can add several frequently used funds to your list, so new employees who enter those fund details can quickly select them.
You must still manually enter the employee's start date and emergency contact information in MYOB and assign their leave accruals.
Note: You must select the staff member's employment type and classification/level from their staff profile for this information to sync with MYOB.
For more details, see our MYOB Live Payroll integration checklist.
How will I know if onboarding information has been pushed to my payroll system?
Once an employee has completed their onboarding, you can check if the information has successfully synced with your payroll system by navigating to Employee Onboarding > Onboarding History. These details are stored under the 'Payroll status' column.
Can I Download a CSV of the Onboarding Data?
Yes, you can download a CSV of employee onboarding data. This CSV is also useful for extracting employee data to import into other payroll systems.
To download a CSV of employee onboarding data:
Navigate to Workforce > Staff
Select the Tools button in the top right corner
Select Export Employee data (CSV)
Customising Employee Onboarding
You can customise the employee onboarding process by including forms, contracts, integrations, and custom questions to better suit your needs.
Send Employment Contracts
Before staff complete their onboarding, you can request they read and agree to the terms of an employment contract. You can use a contract template to automate this process for multiple new employees. With contract templates, specific details automatically populate per employee. You can learn more in our Create a Contract Template help guide.
When sending contracts through employee onboarding, you can also require staff to agree to their contract before they enter their details. Enabling this setting means staff can only enter onboarding details after they have signed their contract.
You can enable this through Settings > Onboarding > View all onboarding settings. Then, tick 'Employees must sign contract before onboarding.'
From this view, you can also tick 'Show HR Legal Contracts in contract selection options', allowing you to send employment contracts during onboarding. You can manage your contract templates via the Contracts & Documents tab.
To learn more about this setting, view our Send Contracts help guide.
Send Documents and Policies
Like contracts, you can attach documents and policies for employees to read and acknowledge during onboarding. For example, you might want to attach your company's leave policy for employees to accept.
To attach documents during onboarding, you must first enable this setting. To do so, navigate to Settings > Onboarding > View all onboarding settings. Then, tick 'Show HR Legal Documents in document selection options.'
From there, you can upload PDF documents (up to 15MB) to Tanda to share with employees during onboarding. You can manage and upload documents by navigating to Workforce > Staff > Contracts & Documents > Documents.
You can also sort multiple documents into bundles to speed up this process. For instance, you might want to add your uniform, health and safety, and IT security policies as a standard onboarding bundle to save time.
To do this, click + Create Document Bundle, then name your bundle and tick the documents you want to include in your bundle.
You can learn more about documents in our Documents and Document Bundles help guide.
Add Additional Onboarding Questions
Further, you can use the Onboarding Questions tab (Workforce > Employee Onboarding) to include custom onboarding questions for new starters to answer, such as uniform sizes or license numbers.
Note: These questions are mandatory. Staff must answer all of your custom onboarding questions before they can submit their onboarding.
Configuring the SuperAPI Integration
Additionally, you also have the option to configure our SuperAPI integration during onboarding.
SuperAPI is an ATO-integrated digital service provider that simplifies the super choice step during employee onboarding.
The SuperAPI integration allows you to:
Automate super stapling checks.
Allow employees to provide their existing super fund details easily.
Facilitate joining your default super fund or another fund.
Automate the member registration process when employees choose to join your default fund.
Automate the process of retrieving an employee's super details when they do not provide a choice of super fund (via stapling & defaulting).
To opt-in to the SuperAPI Integration, navigate to Settings > Superannuation
and click SuperAPI Setup. This will take you to the SuperAPI settings page to enter your details.
Please note, that depending on the superannuation fund, it may take up to one week for SuperAPI to process and return member numbers back to Tanda.
For more detailed information about configuring this integration, see our help guide.
Configure Who Can Send and Receive Onboarding Invitations
Users with Admin, Payroll Officer, General Manager or Team Manager permissions can send onboarding invitations by default.
If a Team Manager sends an employee onboarding invitation, Admins will be notified via email. The new employee will automatically be added to any teams that manager is assigned to, as Team Managers can only onboard staff to the teams they manage.
If a user with Admin-level permission sends an onboarding invitation, only the employee being onboarded will be notified.
Once an employee completes onboarding, the user who sent the initial onboarding invitation will be notified. For example, if a team manager sends an onboarding invitation, only they will receive the completion email.
To monitor these details, we suggest visiting the Onboarding History section of the Employee Onboarding page. Alternatively, if you want to monitor your new starters in greater detail, you can use our Recent Commencements Report, located under Reports > Workforce > Employee Reports.
You can customise who has permission to invite employees to onboarding via Settings > All Settings > Permissions > Show Advanced Settings > Customise access & roles here.
To enable this permission, select the relevant role from the side menu, then navigate to 'Create' under Workforce > Employee.
FAQs & Troubleshooting
My staff got one of the onboarding fields wrong/have requested to change their information. Can they?
My staff got one of the onboarding fields wrong/have requested to change their information. Can they?
Yes. If you have Employee Self-Service (ESS) enabled (Settings > Feature Management), employees can directly edit and update information in their staff profiles after onboarding.
Please note that changes made to a staff profile after the initial onboarding are not automatically pushed to your payroll software. Ensure you update any information manually in your payroll software.
Do you automatically push onboarding information to other payroll systems?
Do you automatically push onboarding information to other payroll systems?
Unfortunately, no. While we can make TFN declarations for any single-payroll client, we only integrate this data with Xero and MYOB AccountRight Live.
My staff often get their residency wrong on the Tax File Declaration. What can I do?
My staff often get their residency wrong on the Tax File Declaration. What can I do?
The onboarding tool alerts staff when they say they are not residents. We also provide them a link to the ATO website to help them clarify which option they should select.
My staff often get the Tax-Free Threshold question wrong on the Tax File Declaration. What can I do?
My staff often get the Tax-Free Threshold question wrong on the Tax File Declaration. What can I do?
When an employee selects “No” to the Tax-Free Threshold during Onboarding, we follow up with another question: “Is [business name] your only payer?”. If they select “Yes” to this question, we advise that they should probably be claiming the Tax-Free Threshold.
Can I use onboarding for my existing staff?
Can I use onboarding for my existing staff?
You can use onboarding for existing staff in the following circumstances:
If an employee has been added manually, has an email address in Tanda, and is not currently in either Xero or MYOB, you can send the employee an Onboarding invitation. The information they enter will be appended to their existing profile, and you can lodge a TFN for them or enter their details into your payroll system.
If you see this on an employee’s profile, it means they can be onboarded even though they have an existing staff profile:
We've onboarded a staff member in Tanda, but they aren't syncing to Xero. Why?
We've onboarded a staff member in Tanda, but they aren't syncing to Xero. Why?
First, check the employee's onboarding status by navigating to their profile and clicking the HR tab. From here, you can see the employee's onboarding status.
If the employee still needs to complete any onboarding modules, we recommend contacting them directly so they can complete all onboarding steps and submit their details.
If you can see that onboarding information has only partially filtered through to Tanda, we recommend checking that the employee isn't bypassing any of the steps by entering blank spaces. If they are, please get them to enter accurate data and try resubmitting their details.
If you are still experiencing issues, navigate to Settings > Integrations to check the status of your Xero integration. If you see the following error message, you will need to reconnect your integration. Often, this will resolve the issue.
If your onboarding details are still not syncing correctly, please contact our friendly support team for further troubleshooting information. Depending on the issue, you may need to contact Xero directly.
Employees are redirected to a screen saying "All done" when they click the onboarding link. Why?
Employees are redirected to a screen saying "All done" when they click the onboarding link. Why?
This may happen if an employee has previously completed Tanda onboarding for another organisation on their device. Please ask them to clear their browser cookies or open the onboarding link in an incognito or private tab.
I can't see the employee onboarding tab. Why not?
I can't see the employee onboarding tab. Why not?
If you can't see the employee onboarding tab in Tanda, you likely have the incorrect account permissions. We recommend you contact your account admin for more information.
I have not received an onboarding invitation/have not been onboarded correctly. Can Tanda please re-send it to me?
I have not received an onboarding invitation/have not been onboarded correctly. Can Tanda please re-send it to me?
No, you will need to contact your manager or account admin directly to resend your onboarding invitation. For privacy and security purposes, Tanda does not directly intervene in your business's internal processes by creating accounts, sending onboarding invitations, or otherwise changing your settings.