Unavailability is managed within the Availability feature. Employees enter their Ongoing Availability, which is their regular hours of availability from week to week. There are also Temporary Availability/Unavailability requests, which allow for one-off changes to the ongoing availability. This allows you to enter both the times you can work, and the times you can't.

Temporary Availability is where you can make changes to your Ongoing Availability. These requests allow you to configure the available and unavailable times for each separate day in the chosen date range.

Temporary Unavailability is also known as an Exclusion, where each day in the chosen date range is marked as unavailable (either all-day or part-day unavailability). Regardless of whether the request is set to All Day or Specific Times, it will apply the same to all days within the date range.

Any changes to ongoing or temporary availability will be sent to a manager for approval.

To set your regular availability, navigate to the mobile app > Leave > Availability > + Add Your Ongoing Availability. This is where you'll set the normal hours that you can/can't work.

Ongoing Availability must be set before any temporary changes can be created.

Enter the date that this availability will begin from, choose if it's on a weekly or fortnightly cycle, and enter your availability for each day of the week:

Each day can be either unavailable all day, available all day, or available for part of the day. When configuring 'Specific Times', these are the times you are available to work.

Once you've filled in each day, click Create to send the request to a manager for approval.

You'll see a summary under the Availability tab in the app once approved:

Temporary Availability is where employees can let their employer know they are free to work more, which is useful for periods like school holidays.

Once you've created your Ongoing Availability, you can make any one-off changes by clicking Temporary Change > Temporary Availability on the Availability page.

Adjust the availability on each day for the period:

Once approved, the temporary request will update the overview:

Temporary Unavailability requests mark a specific day or period as unavailable (either for the whole day or part of the day). This is useful during periods like when you are away on holiday or are simply preoccupied for the day.

To create a request in the app, navigate to Leave > Availability > Temporary Change. From there, select Temporary Unavailability, choose the dates you cannot work and provide a reason for the request.

This will be sent to a manager for approval. Once approved, you'll see the temporary change in your Availability overview:

To create a temporary unavailability request on the web, navigate to Time & Attendance > Availability > + Add Temporary Unavailability. You can create requests for yourself or for an employee you manage here (if you have the necessary permissions).

You can view any Upcoming Ongoing Availability requests under the overview in the Leave > Availability tab in the mobile app:

Any upcoming temporary changes can be found by clicking Temporary Change on the Availability page:

Past requests can only be viewed on the web. They will not be visible in the app.

You can edit Upcoming Temporary Availability/Unavailability changes by navigating to Availability > Temporary Change > View your upcoming requests. Click Edit and make your changes. Ensure you click Update at the bottom of the page to save your changes.

Similarly, to edit your Ongoing Availability, navigate to Availability > Edit Ongoing Availability. This allows you to create a new Availability set from any date. You can edit any already-created requests by finding the request under Upcoming Changes on the Availability page and clicking Edit.

Delete any upcoming requests by clicking Edit > Delete at the bottom of the page

Unless you are a manager/admin user, editing an already-approved request will change the status to Pending, and it will need to be approved again.

A manager can also edit requests on the web by going to Time & Attendance > Availability and opening the dropdown on the request > Edit:

You can view the availability requests of the employees you manage in the app under Leave > Availability > Team. Both Ongoing and Temporary changes will be listed here.

Click Show Details to review the request, and Decline or Approve to action it.

If using Tanda on the web, navigate to Time & Attendance > Availability to view all Availability requests:

This will show Pending requests by default, but can be adjusted by updating the Status filter. Requests can also be searched by name or reason, and filtered by date range or team.

Employees will receive a notification in the app and an email once their requests are either approved or declined.

Managers will be notified of new requests to approve in the Daily Leave update emails.

By default, you will be notified immediately via email and push notification when your request is approved or declined.

Notification preferences can be adjusted in the app by going to their profile > Notification Preferences. They can also be adjusted on the web by going to the notification icon > Notifications Settings.

If an employee is 'Available All Day', their shift cards in the roster will be blank. If they are configured as 'Unavailable All Day', or 'Available for Specific times', this will be marked as such:

Days where the employee is unavailable for the whole day will be covered with a grey Unavailable card. Clicking this card will show the reason in the sidebar if one has been provided.

Days where they are partially available will show a white card with green text, indicating the times they can work that day.

Temporary and Ongoing Availability will appear the same in the roster.