Key Alerts are notifications sent to managers during shifts. These alerts configurable, to alert mangers of things that are important to now during the shift.
Examples of Key Alerts are:
When an employee hasn't clocked in for their shift
When an employee has missed a scheduled break
When an employee is at risk of going into overtime
When maximum working hours for visa workers are exceeded
Enabling Key Alerts
To turn on key alerts, navigate to Settings > Notifications and tasks.
Key alerts are sent through the mobile app, so you will also require the Mobile app if you wish to receive key alerts.
Receiving key alerts
The alerts will be sent to whoever is set to receive it.
Alert the employee. The employee will receive the alert on their mobile app
Alert the manager. Managers of the respective employee who are currently clocked in will receive the alert through the employee app. If no manager have clocked in, all managers for the team are notified
Alert the organisation admins. All of the organisation admins will be alerted for all key alerts
Setting Up Lenience
You can customize when should the key alert be triggered. Just add the number of minutes that the system should follow for the delay of the alert. Minimum is 5 minutes and the maximum for the delay is up to 60 minutes.
Types of Key Alerts
Late to Work
The Late to Work alert will send a notification when an employee still hasn't clocked in 5 minutes after their shift should have started. This lets you know if employees are actually late, as well as letting you know when they forget to clock in, saving you time fixing up their timesheets later on.
Late to Clock Out
This alert will notify users when an employee hasn't clocked out 5 minutes after their shift should have ended. Besides saving you time approving timesheets, this will also help you prevent unexpected daily overtime.
Didn't Clock Break
When your employees don't clock their scheduled break, this will let you know 5 minutes after their break was meant to start.
When an employee is projected to go into overtime later in the pay period, the overtime risk notification will let you know. When an employee finishes their shift for the day, Tanda will check if that employee has future scheduled shifts that will put them into overtime, and it will send the notification if they do.
Qualification maximum hours risk
This type of alert is helpful for managers and admins to be compliant with the conditions when rostering their staff and to remind the staff not to exceed the expected hours work. Learn more about our Qualifications feature by reading this article.