Improvements have been made to the MA000118: Animal Care and Veterinary Services Award 2020 Managed Template to incorporate new automated functionality.
Questions
When will these changes be available in my account?
These changes are currently available in your account on an opt-in basis.
You will be able to opt-in to these changes up until Tuesday, 2 September 2025.
From Wednesday, 3 September 2025 these changes will be live in all Tanda accounts with the Animal Care and Veterinary Services Award Managed Template enabled.
For the details on how to opt in up until Tuesday, 2 September 2025 and align the new automation with the start of your next new pay period please see the below.
Opting into the Managed Template Update
Opting into the Managed Template Update
You can sync your Animal Care and Veterinary Services Managed Template to populate all the below listed updates now by navigating to Time & Attendance > Compliance > clicking the + icon next to Award Template:
Then click the Update Award button next to the Animal Care and Veterinary Services Award in your list of Active Awards:
You will then be prompted to confirm that you would like to update the Managed Template:
Once OK is clicked, the improvements to the Animal Care and Veterinary Services Award Managed Template will just take a few minutes to populate in your account.
Once the update is complete, you will be taken to the Animal Care and Veterinary Services Manage Template settings page, which will show that your template is up to date as of the day that you enabled the improvements:
On Wednesday, 3 September 2025 the improvements to the Animal Care and Veterinary Services Manage Template as listed below will be live in all active Tanda accounts with this Managed Template enabled.
Please see below for all the key details on the improvements.
Managed Template Improvements
Please see the below details on the new automation and improvements added to the Animal Care and Veterinary Services Managed Template.
Automation of the Broken Shift Allowance
Automation of the Broken Shift Allowance
Clause 16.2 of the Animal Care and Veterinary Services Award outlines an allowance is to be paid when working broken periods of work:
16.2 Wage-related allowances—other than veterinary surgeons
(a) Broken shift allowance
An employee required to carry out their ordinary hours of duty in more than one shift will be paid $17.09 per shift. This is to be paid only once per 24 hour period.
The broken shift allowance is now automated in the Animal Care and Veterinary Services Award Managed Template.
This allowance will automatically apply if there is a break between shifts of more than 30 minutes. If the break between shifts is 30 minutes this will be taken to be the required unpaid meal break outlined under clause 14.1:
14.1 Unpaid meal break
An unpaid meal break of not less than 30 minutes must be allowed to each employee between the fourth and fifth hour of work. In times of emergency or staff accident or illness the time of the meal break can be varied by agreement between the employer and the employee.
In the below example there is a 45 minute break between shifts. As the break between shifts is longer than the required unpaid meal break, the Broken Shift Allowance has automatically applied:
NOTE: This allowance is not applicable to veterinary surgeons and will not apply to the employment types Full Time Surgeon, Part Time Surgeon and Casual Surgeon.
Automation of the On Call Allowances
Automation of the On Call Allowances
Under the Animal Care and Veterinary Services Award employees can be scheduled to be on call.
On Call periods can be added in the roster through On Call Schedules.
To do this navigate to Time & Attendance > Rosters > select the applicable location > set the roster to be Staff View:
Click on the applicable day and on the left hand side the scheduling options will display > click on + On Call Schedule to add an on call period to the roster:
Enter the start and finish times of the on period:
You can then add shifts on either side of the On Call Schedule:
In the employee's mobile app the On Call Schedule will display as the below:
Please see below for details on how the on call allowances under the Animal Care and Veterinary Services Award are automated in Tanda.
Other than veterinary surgeons
Other than veterinary surgeons
For employees that are not veterinary surgeons, there are different on call allowances depending on the day of the week the on call period is scheduled.
16.2 Wage-related allowances—other than veterinary surgeons
(c) On-call
Employees rostered to be on-call will receive an additional amount as follows:
(i) $22.12 for each 24 hour period or part thereof when the on-call period is between rostered shifts of ordinary hours Monday to Friday inclusive.
(ii) $33.23 for each 24 hour period or part thereof when the on-call period is on a Saturday.
(iii) $38.68 for each 24 hour period or part thereof when the on-call period is on a Sunday, public holiday or a day when the employee is rostered off duty.
When an employee is rostered On Call, the on call allowances will automatically apply based on the day the On Call Schedule commences.
In the below example, the employee is rostered On Call on Tuesday, Saturday and Sunday:
In the timesheet, this displays in the below way:
On each of the On Call Schedules the appropriate On Call Allowance has applied.
NOTE: The shift tag 'On Call' was previously used to automate the application of the on call allowances. As a result of the new on call allowance functionality, this shift tag has been retired.
Veterinary surgeons
Veterinary surgeons
Veterinary surgeons receive a different on call allowance rate to employees that are not veterinary surgeons. This is outlined in clause 16.3 of the Award:
16.3 Wage-related allowances—veterinary surgeons
(a) On-call duty
An associate required to be on-call will receive a minimum amount of $54.06 for each period of on-call duty. A new period of such duty will be deemed to commence each 24 hours if continuous on-call duty is required.
This allowance is now automated in Tanda.
When an employee is rostered On Call, the On Call Duty Allowance will automatically apply to the On Call Schedule.
In the below example, the employee is rostered On Call on Thursday, Friday and Saturday:
In the timesheet, the On Call Duty Allowance applies once to each of the on call periods:
Automation of Return to Duty conditions
Automation of Return to Duty conditions
As outlined under the above section Automation of On Call Allowances, on call periods are scheduled in Tanda using the On Call Schedule functionality:
The payment of work during on call periods has been automated when the employee clocks in during a rostered On Call Schedule.
Please see below for the details of how this works for other than veterinary surgeons and veterinary surgeons.
Other than veterinary surgeons
Other than veterinary surgeons
When an employee is has an On Call Schedule rostered and they subsequently work during this period overtime rates will apply per clause 20.1(e):
20.1(e) Return to duty (other than veterinary surgeons)
(i) Where an employee is required to return to duty after the usual finishing hour of work for that day, the employee must be paid at the appropriate overtime rate and must receive a minimum payment as for 3 hours’ work.
Please see the below example of when an employee must return to duty during an on call period:
If an employee works less than 3 hours when they must return to duty, the shift will automatically be topped up to 3 hours and paid at overtime rates:
NOTE: The shift tag 'Recall to Work' was previously used to apply the return to duty conditions. Due to the new On Call schedule automation, this shift tag has been retired.
Veterinary surgeons
Veterinary surgeons
When a veterinary surgeon is has an On Call Schedule rostered and they subsequently work during this period the timesheet will cost at the employees ordinary time rate per clause 16.3(a)(i):
📜 16.3 Wage-related allowances—veterinary surgeons
(a) On-call duty
An associate required to be on-call will receive a minimum amount of $54.06 for each period of on-call duty. A new period of such duty will be deemed to commence each 24 hours if continuous on-call duty is required.
(i) An associate who performs active on-call duty will be paid at no less than the relevant hourly rate for the duration of active duty.
This time will be classified as non-ordinary time.
Please see the below example of the payment of Active On Call Duty:
If the employee agrees to accrue time off instead of being paid for the additional time per clause 16.3(a)(ii), the TOIL tag can be applied to the timesheet to facilitate this.
📜 16.3(a)(ii) By agreement, on-call remuneration can be compensated by one or a combination of the following:
payment;time off instead of payment at the employee’s ordinary rate on an hour for hour basis; andan annual allowance not less than what otherwise would have been payable but for clause 16.3(a).
For information on how to enable the applicable shift tags for use in the timesheet, please see this article.
Ability to agree to time off in lieu (TOIL)
Ability to agree to time off in lieu (TOIL)
When an employee has an agreement with their employer that overtime worked can be accrued as time off equivalent to the amount for which payment would otherwise have been made, they are agreeing to Time Off In Lieu (TOIL).
The Animal Care and Veterinary Services Managed now contains TOIL conditions that can be applied instead of automatic overtime conditions per clause 20.3:
20.3 Time off instead of payment for overtime
(a) An employee and employer may agree in writing to the employee taking time off instead of being paid for a particular amount of overtime that has been worked by the employee.
...
(d) The period of time off that an employee is entitled to take is the same as the number of overtime hours worked.
To categorise time worked as TOIL in Tanda, the shift must be tagged as TOIL so that time off is accrued instead of overtime rates being paid.
The overtime hours that have had a TOIL tag applied to them will no longer cost in the timesheet.
Please see the below example of the application of the TOIL shift tag for a Full Time employee that has worked in excess of their rostered hours:
Before the application of a TOIL shift tag:
After the application of the TOIL shift tag:
For more information on tracking and managing TOIL accrual please see the article TOIL Accrual Report Explained.
New shift tag to facilitate the night shift penalty
New shift tag to facilitate the night shift penalty
Under the Animal Care and Veterinary Services Award, shiftworkers are to be paid the below shift penalties:
21.2 Shiftwork penalty rates
The following rates apply to ordinary hours of work for employees engaged on shiftwork:
(a) 115% of the minimum hourly rate for a shift finishing after 8.00 pm;
(b) 130% of the minimum hourly rate for a shift where the majority of hours on the shift occur between the hours of midnight and 8.00 am; and
(c) 115% of the minimum hourly rate for a shift commencing at or before 6.30 am.
(d) Overtime rates for shiftwork are paid instead of the shiftwork penalty rates in clause 20.1(a)(ii).
NOTE: these shiftwork penalty rates do not apply to employees engaged as day workers.
Clause 21.2(b) outlines that night shift is to be paid when the majority of the hours are worked between midnight and 8.00am.
This shift penalty is only partially automated in Tanda. To ensure the appropriate shift penalty applies, the shift tag Night Shift can be applied to the timesheet.
When the majority of the shift is worked between midnight and 8.00am, apply the shift tag as per the below:
Once the shift tag is applied, the night shift penalty will apply to the entire shift.
NOTE: The shift penalties outlined under clauses 21.2(a) and (c) are automated in Tanda and no manual intervention is required.
If the majority is not worked between midnight and 8.00am, the automated morning or afternoon shift penalties will automatically apply.
For example, the afternoon shift penalty has automatically applied to the below shift:
For another example, the morning shift penalty has automatically applied to the below shift:
New shift tag to facilitate overtime for shiftwork transfer without notice
New shift tag to facilitate overtime for shiftwork transfer without notice
Under the Animal Care and Veterinary Services Award, when an employee is transferred to or from shiftwork with less than 14 days notice they are to be paid overtime:
21.4 Transfer to or from shiftwork
An employee may be transferred to or from shiftwork on 14 days’ notice provided the employee has at least 10 hours off duty before commencing shiftwork. If 14 days’ notice is not given the employee will be paid overtime rates in accordance with clause 20.1 for all work done outside previous ordinary working hours within 14 days of the time of notification of the change.
There is now a shift tag available in the Managed Template to facilitate this overtime condition. This shift tag is Shiftwork Transfer Without Notice.
Apply this shift tag to the timesheet when overtime is applicable.
Before the application of the shift tag:
After the application of the shift tag:
New break rules for veterinary surgeons
New break rules for veterinary surgeons
Veterinary surgeons are entitled to one unpaid 30 minute meal break per clause 14.1 of the Award:
14.1 Unpaid meal break
An unpaid meal break of not less than 30 minutes must be allowed to each employee between the fourth and fifth hour of work. In times of emergency or staff accident or illness the time of the meal break can be varied by agreement between the employer and the employee.
The suggested breaks rules for veterinary surgeons are per the below:
The suggested break rules for other than veterinary surgeons are per the below:
The paid rest breaks for other than veterinary surgeons are outlined in clause 14.2 of the Award:
14.2 Paid rest break
(a) All employees (other than associates) must receive, where practicable, a paid rest break of 10 minutes after 4 hours work.
(b) Where the employee works 7.6 hours per day the employee will be entitled to 2 10 minute paid rest breaks.
Further Information
If you have any questions regarding the above, please contact our support team via live chat or email (support@tanda.co).
For further information on this Award, please see the Animal Care and Veterinary Services Award 2020.
For further information on the Animal Care and Veterinary Services Award Managed Template please see the Animal Care and Veterinary Services Award Managed Template Summary Guide.


































