Deliver important messages and announcements to your team in less time using the Communications feature. Communications in Tanda include announcement channels (Announcement Groups) and standard 1:1 or group messaging (Chats).

Announcements in Tanda is your standard news feed. This is where you can make posts in different groups and have staff read, acknowledge, vote and/or reply to these posts.

To configure who can use announcements, navigate to Settings > All Settings > Permissions > Advanced Settings > Configure Access & Roles Here.

Under Announcement Rooms, configure if staff with that permission can Create Groups, Delete Groups, Post in Groups, View Announcements, and Edit Groups.

Note that the Delete Announcement Rooms permission is only available for admin-level permissions, and the Create and Edit permissions are only available for manager-level permissions or higher.

Your account will already contain a group containing all staff, which cannot be deleted: "Organisation-wide Announcements".

To create a new announcement group, navigate to Communications > Announcements > + New Group. After clicking + New Group, select which teams should be included and/or any individual employees, and name the group.

You may also want to configure the group-specific notification settings for staff, as it will default to the preference in Settings > All Settings > Communications Settings:

The group name, members and notification settings can be edited at any time by clicking the ⋮ menu icon on the right:

You must have the Edit Announcement Groups permission to do so.

To post an announcement, navigate to the group you want to post to and click New Announcement.

You can:

Announcement posts can also be Saved as Draft, which can be continued later under the My Drafts tab of that group.

To schedule an announcement to be posted later, open the Advanced Settings dropdown when creating the announcement and set the date and time it should be posted:

The date and time it will be posted is based on the organisation's time zone, not your personal timezone. If you are unsure what timezone your organisation has been set to, reach out to your partner account if you have one, or you can contact us at support@tanda.co or via the chat bubble in the bottom right.

To view scheduled announcements, you can do so under the My Scheduled tab of a group. Only posts for that specific group will appear.

Open the ⋮ menu icon on the post to edit, publish or delete it before it is scheduled to go live.

You can pin both announcement groups (which are only pinned for you), and specific announcement posts within groups (which are pinned for everyone in the group).

To pin a group on the web, hover over the group and click the ⋮ menu icon > Pin group:

To do so on mobile, first open the group, click the ⋮ menu icon, then click Pin group:

To pin a specific announcement in a group, navigate to the announcement and click the ⋮ menu icon > Pin:

The same can be done to unpin the announcement.

Pinned announcements will appear at the top of the other posts in the group.

You can only edit or delete your own announcement posts as an employee, whereas admins and managers can delete any announcement posts. Admins can delete any post they have access to, and managers can delete announcements in groups of locations/teams that they are a manager of.

Click the ⋮ menu icon on a post and select Delete to remove it. Deleted posts cannot be recovered.

You can configure who can delete Announcement Groups in permission settings, but it will only be available for admin-level permission types.

To delete an Announcement Group, click the ⋮ menu icon and select Archive. Announcement groups cannot be permanently deleted. This will remove the whole group, but it can still be viewed in the Archive tab.

Archived groups can be unarchived at any time.

To see who has viewed an announcement (or acknowledged it, if 'Require Acknowledgement' was set), open the ⋮ menu icon and click Responses.

Narrow down the results using the filters and see who has/hasn't seen or responded to the post:

For the Chat feature to be enabled for staff, first ensure that the "Enable Live Chat" setting is ticked under Settings > All Settings > Communications:

You can also control who employees and managers can start chats with on this page:

To configure chat permissions further, you can do so for each permission level under Settings > All Settings > Permissions > Show Advanced Settings > Customise Access & Roles Here.

This is where you can configure who can Create, Delete, View and Edit Chat Groups:

Under the Chats tab on mobile or on the web, find and click the + New Chat button.

When creating a group chat, you can make it with an individual person, multiple people, based on staff in certain teams, or a combination of teams and individual staff.

Creating a chat with a specific team will dynamically update the members of that group when employees are added to or removed from a team.

You will be added to the group chats you create.

You can edit the members of a chat at any time by first opening the ⋮ menu icon > + Add members, or to adjust the teams of the chat, click Edit chat settings and make the necessary changes.

This is also where you can Pin and Archive chat groups.

You can set the organisation-wide notifications for Communications under Settings > All Settings > Communications > Push Notifications.

Users can override these settings for each announcement or chat group.

Set your individual notification preferences for each group by clicking the ⋮ menu icon in an announcement or chat group > Push Notifications > select either:

You can also configure chat notifications in your regular Notification Preferences.