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MA000027: Health Professionals and Support Services Award - Outcomes for the Gender-based Undervaluation Case

The below article details the changes to the Health Professionals and Support Services Award Managed Template following the outcomes for the Gender-based undervaluation - priority awards review case determined by the Fair Work Commission.

Updated today

Questions

What is the Gender Undervaluation - Priority Awards Review case?

The Gender-based undervaluation - priority awards review case seeks to review modern award classifications and minimum wage rates on work value grounds to remedy potential gender-based undervaluation.

On 24 December 2025, a Decision was handed down by the Fair Work Commission (FWC) on this case to vary the Health Professionals and Support Services Award 2020.

A Determination was published outlining the updates to the classification structure for Dental Assistants and Pathology Collectors.

When do these changes come into effect?

These changes take effect from the first full pay period starting on or after 1 April 2026.

This means if you have a weekly pay period that commences on a Monday, these changes will be in effect from Monday, 6 April 2026 as this is the beginning of your next full pay period after the effective date.

How do I receive the updates in my account?

Tanda will automatically update the Health Professionals and Support Services -- Private Medical/Dental/Pathology Managed Template.

While the Managed Templates will be updated automatically, there may be further action required to facilitate the changes for your employees.

Please refer to the Summary of Determination and Updating the Level/Classification sections of this guide for further details.

Summary of Determination

The Determination outlines the variations to the classification structure in the Health Professionals and Support Services Award as a result of the outcomes for the Gender-based undervaluation - priority awards review case.

A link to the Determination can be found here.

The classification structure for Support Services Employees has been varied. New classifications have been added to the Health Professionals and Support Services Award 2020 for Dental Assistants and Pathology Collectors.

New classifications have been configured in the Health Professionals and Support Services Award Managed Template to align with the varied classification structure set out in the Award.

For further details please expand the drop-downs below.

New Classifications for Dental Assistants

The new Dental Assistant classifications are effective from the first pay period starting on or after 1 April 2026.

The new Dental Assistant classifications are available in the Health Professionals and Support Services -- Private Medical/Dental/Pathology Managed Template.

The Dental Assistant classifications available in the Managed Templates are:

  • Dental Assistant Level 3

  • Dental Assistant Level 5

  • Dental Assistant Level 6

  • Dental Assistant Level 7

Any Dental Assistants configured on a Support Services employee classification will need to be reclassified to one of the new Dental Assistant classifications in the Managed Template.

For further details on reclassifying staff in Tanda please see here.

The table below details in the classification translations in Tanda as provided in Item 19 of the Determination.

Translated Classifications for Dental Assistants

To automate the reclassification of staff in Tanda in line with the effective period of these changes we recommend using the scheduled pay conditions functionality.

For more information on updating pay conditions and setting the pay conditions to take effect on a future date please see here.

New Classifications for Pathology Collectors

The new Pathology Collector classifications are effective from the first pay period starting on or after 1 April 2026.

The new Pathology Collector classification are available in the Health Professionals and Support Services -- Private Medical/Dental/Pathology Managed Template.

The Pathology Collector classifications available in the Managed Template are:

  • Pathology Collector Level 5

  • Pathology Collector Level 6

  • Pathology Collector Level 7

  • Pathology Collector Level 7 (Qualified)

Any Pathology Collectors configured on one of the Support Services employee classifications will need to be reclassified to one of the new Pathology Collector classifications in the Managed Template.

For further details on reclassifying staff in Tanda please see here.

The table below details in the classification translations in Tanda as provided in Item 19 of the Determination.

Translated Classifications for Pathology Collectors

To automate the reclassification of staff in Tanda in line with the effective period of these changes we recommend using the scheduled pay conditions functionality.

For more information on updating pay conditions and setting the pay conditions to take effect on a future date please see here.

Note: The new classifications for Dental Assistants and Pathology Collectors are available in the Health Professionals and Support Services -- Private Medical/Dental/Pathology Practice Managed Template.

Updating the Level/ Classification in Tanda

If updating the pay conditions during the current pay cycle please recalculate the timesheets.

Updating the Pay Conditions

The Classification/ Level can be updated on an individual level.

Navigate to Workforce > Staff > Employee Name > Pay Conditions > then select Edit These Pay Conditions

Then you will be prompted to select how you want to make the pay condition change:

  • From the start of the current pay cycle;

  • From the start of the previous cycle; or

  • From the start of the employment or previous pay conditions.

From the Classification/ Level drop-down select the applicable rate:

Once you've updated the pay conditions, select Confirm Changes

Scheduling a Pay Condition change

If you would like to automate a pay condition change for a future date, you can use the Scheduled Pay Conditions functionality.

Navigate to Workforce > Staff > Employee Name > Pay Conditions > select Add New Conditions:

Then you will be prompted to select the effective date for the Pay Condition change:

To have the pay conditions apply from Monday 6 April 2026 select On a Custom Date and input the date into the pop-up field:

Once a date is selected, the pay conditions will populate below. Then you can update the Classification/ Level field as required.

Once you're happy with the updated Pay Conditions, select Confirm Changes to schedule the change.

Scheduled pay conditions will then appear in the employee profile under Upcoming Pay Conditions:

As these are new classifications, the pay rate will display as $0.00 until the account is in the effective period and the rate can take effect.

If you would like to review the new classifications ahead of the changes taking effect in your account, rosters and timesheets will display the hourly rate if reviewing a period after the effective date.

Updating the Employment Conditions via CSV

If you need to update multiple employees' Classifications/ Levels at once, there is the ability to action this change in bulk via the Employment Conditions CSV.

To access the Employment Conditions CSV, navigate to Workforce > Staff > Tools > Manage Employment Conditions

Select Export to CSV to download a copy of your employees' pay conditions:

Once the pay conditions have converted to CSV, select the Download CSV button:

Open the CSV in a spreadsheet software. Then you can filter the view based on the employees you need to update:

If updating the current pay conditions, update the Classification column to the applicable translated classification:

If actioning this update as a scheduled change, update the Start Date & Classification columns as required:

Once the required updates have been completed in the CSV, download an updated version with the changes. This file will be re-imported into Tanda.

When you're ready to import the CSV into Tanda, navigate back to the Manage Employment Conditions page and switch to the Import CSV tab:

Then drag your updated CSV file to the Add a file step and select Import CSV

You can validate the update has worked by reviewing the employee profile.

We recommend testing these changes in the Staging environment first to validate the correct fields have been updated in the CSV.

Facilitating the changes for employees via Positions

This section is only applicable if you are using the Positions feature.

Currently updates to Position Templates cannot be date driven.

If you would like to maintain a record of the old classification on the position, you will need to configure new positions for the new classifications.

For further details on updating Position Templates in bulk please see → Importing Positions via CSV.

The new position can then be allocated to the pay conditions in a scheduled change.

For instructions on how to allocate your new Positions to the pay conditions in bulk please see → Schedule Changes to Employees' Pay Conditions in Bulk.

Updating Rates in Payroll

Updating rates for Tanda Payroll

For Tanda Payroll clients, base rates update automatically in payroll for any employees on one of the Managed Award Templates.

Updating Rates for Xero and MYOB Account Right Live

For Xero and MYOB Account Right Live clients, base rates update automatically through Tanda's integration with these providers.

The rates will be updated on export of the first finalised pay period after the new rates have come into effect.

For these updates, this will be the first full pay period commencing on or after 1 April 2026.

Timesheets will need to be exported the day after the pay period ends to reflect in Xero and MYOB correctly.

No further action is required, however you should confirm that the updates have occurred as expected before finalising your first pay run after the change.

Updating rates for all other payroll systems

At the beginning of the first full pay period commencing on or after 1 March 2026, follow the below steps to match the rates in your payroll software to the rates in Tanda:

Generate a report of the new base hourly rates in Tanda. To do this navigate to Compliance > Award Template > click Manage next to the applicable modern award:

In the settings for each Manage Award Template, you will find a payroll configuration report button. For example, please see the below button for the integration with CloudPayroll:

Depending on the payroll software integration enabled, the configuration report button might be named differently but it will always be located in the same place as the above image.

Once the button is clicked, the below page will display where the list of current base rates and allowances can be printed:

Then update the base hourly rates in your payroll software to match the new base hourly rates contained in the Payroll Configuration Report.

Higher Duties

If you previously had higher duties configured for your Dental Assistants and Pathology Collectors, new jumps will need to be configured using the new classifications/ rates.

Higher duties can be managed by navigating to Time & Attendance > Compliance > (Managed Template) > Higher Duties

For further details on configuring higher duties in the Managed Template, please see here.


Further Information

If you have any further questions regarding the above, please contact our Support Team via live chat or email (support@tanda.co).

For more information on the Health Professionals and Support Services Managed Template, please see:

Additional information on the Gender-based undervaluation - priority awards review case can be found below:

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