Deliver important messages and announcements to your team in less time using the Communications feature.
How it works
Communications is a messaging tool for managers to broadcast important information to employees.
Managers send announcements by using the feature online and or on their Mobile App. Employees can receive and respond to these announcements both by logging in online and or on their Mobile App.
Send an announcement
Log in to Tanda online at my.tanda.co
Navigate to Communications on your Navigation Bar
Select which locations or teams to broadcast an Announcement to
Create a Group and give your group a name
Create an Announcement
If you would like staff to be able to respond to the announcement, select the 'allow replies' option
If you require acknowledgement of the announcement, select the 'require acknowledgement' option
Respond to an announcement
Sender must ensure that 'allow replies' has been checked on the announcement
Receiver and sender can reply by selecting 'replies' on the announcement
On web: a secondary column will display to the right with a reply field
On mobile: a new page will display with a reply field
A count of responses will display on the announcement
All members of the group can view responses to the announcement
Require acknowledgement of an announcement
When creating an announcement, you'll have the option of requiring acknowledgement through a checkbox confirmation. If staff are yet to acknowledge an announcement, a prompt will appear in orange. Once they have acknowledged the announcement, they'll get confirmation below the post.
Admins and Managers will also be able to track responses under the 'Communications' tab on both desktop and mobile.
Archive a group:
Admins can archive a communications group which is no longer necessary. Archiving a communications group removes visibility of the announcements and the group to both Managers and Employees.
To archive a communications group:
Open the group you want to archive
Click Archive (located at the top right of the group)
A warning message will display. Click Confirm to archive the group.
Archived groups can be viewed by toggling from 'Active Groups' to 'Archived':
Admins can un-archive a group by clicking the 'archive' button again. Doing so will restore the group and any associated announcements.
View "read receipts":
Admins and Managers can view who has read an announcement by hovering (click on mobile) over the 'eye' icon on the top right corner:
To simplify this visually/at a glance:
Grey eye = announcement has been read by some staff (read receipts available)
Grey eye with strike through it = announcement has not been read by any staff (read receipts unavailable)
FAQ and troubleshooting
Where can I read and create an ‘Announcement’?
‘Announcements’ can be read on the web-app and latest mobile app (Android and iOS). Employees will be notified of a new ‘Announcement’ via a push notification on their mobile device.
Unread announcements will display on the web app. The total number of unread announcements will display as a badge next to the relevant 'group'. Once the announcement has been read, the badge will be removed:
Who can I broadcast an ‘Announcement’ to?
Communications permissions follow the same permissions which are already set in Tanda:
Admins can create, read and send an announcement to all employees
Managers can create, read and send an announcement to all locations & teams that they manage
Employees can read announcements for teams they are in
Permissions per role can be updated by navigating to Settings > View all Permission Settings > Advanced Settings > Customise Access & Roles
What is an 'Organisation-wide Announcement' Group?
An 'Organisation-wide' group is a default group which allows Admins to broadcast Announcements to all users within the organisation.
Can I edit a 'Communications' group?
Yes, users can make the following updates to 'Communications' groups:
To add/remove teams of an existing group (edit groups):
Add/remove teams to an existing group by selecting the '...' button > 'Edit Group Members' > select/unselect the desired locations/teams.
To edit the 'group' name
Update the name of the existing group by selecting the '...' button > 'Edit Group Name' and entering the new Group name in the field.
Can I insert URL's?
Yes, you can insert clickable URL's into the body of announcement as well as email addresses. Clicking on an email address will automatically open your email client (Outlook, Apple Mail etc) to send an email effortlessly.
Can I attach PDFs, images, documents etc?
No, there is no capability to attach any media or documents currently.
Can I create one-on-one chats?
No, 'Communications' does not currently have one-to-one chat capabilities.
Can I archive the 'Organisation-wide' announcement group?
No, this default group cannot be archived.