Deliver important messages and announcements to your team in less time using the Communications feature.
This help guide covers:
How it works
Communications is a messaging tool for managers to broadcast important information to employees.
Managers send announcements by using the feature online and or on their Mobile App. Employees can receive and respond to these announcements both by logging in online and or on their Mobile App.
Send an announcement
Log in to Tanda online at my.tanda.co
Navigate to Communications on your Navigation Bar
Select which locations or teams to broadcast an Announcement to
Create a Group and give your group a name
Create an Announcement
If you would like staff to be able to respond to the announcement, select the 'allow replies' option
If you require acknowledgement of the announcement, select the 'require acknowledgement' option
If you would like to attach a document or image to the announcement, select the 'Add file' button
Depending on their notification settings, staff will receive a push notification on their device when an announcement is made.
Respond to an announcement
When an announcement is made with the 'Allow Replies' option enabled, all members of the communication room will be able to send and read other replies on the announcement. The number of replies already made will be shown on the announcement.
To respond to an announcement, staff can follow the below steps:
Navigate to the Messages tab on the mobile app
Select the specific communication group the announcement was sent in
Click the Replies button in the bottom right corner of the message
Enter your response and click the blue Send button
At this point, staff can also include an attachment to their response through the Add File button. Like announcement replies, all members of the communication room will be able to add attachments and access others on the announcement.
Require acknowledgement of an announcement
When creating an announcement, you'll have the option of requiring acknowledgement through a checkbox confirmation. If staff are yet to acknowledge an announcement, a prompt will appear in orange. Once they have acknowledged the announcement, they'll get confirmation below the post.
Admins and Managers will also be able to track responses under the 'Communications' tab on both desktop and mobile.
Pin an announcement
To pin/ unpin an announcement, Admins and Managers can select the menu on the top right hand corner (three dots on the announcement) and select 'Pin/ Unpin.'
Once an announcement is pinned, a banner will display the pinned title. To read the entire pinned announcement, simply click on the banner to expand the full announcement.
See which employees have viewed your message
Admins and Managers can view who has read an announcement by hovering (click on mobile) over the 'eye' icon on the top right corner:
To simplify this visually/at a glance:
Grey eye = announcement has been read by some staff (read receipts available)
Grey eye with strike through it = announcement has not been read by any staff (read receipts unavailable)
Archive a group
Admins can archive a communications group which is no longer necessary. Archiving a communications group removes visibility of the announcements and the group to both Managers and Employees.
To archive a communications group:
Open the group you want to archive
Click Archive (located at the top right of the group)
A warning message will display. Click Confirm to archive the group.
Archived groups can be viewed by toggling from 'Active Groups' to 'Archived':
Admins can un-archive a group by clicking the 'archive' button again. Doing so will restore the group and any associated announcements.
Send a one-on-one chat
With one-on-one chats, a communication message can be sent to a single or multiple employees, regardless of if they are in the same team. Chats can only be initiated by Managers or Admins.
To create a one-on-one chat:
Navigate to the Communications tab
Click the blue + Create a Group button in the top left corner
Toggle the switch at the top of the page to Choose Users
Select the employees to be messaged
Name the group and click the Create Group button
Employees part of the group will be able to respond to all messages that are sent, and only members of the group will be able to read messages.
Who can I broadcast an ‘Announcement’ to?
Communications permissions follow the same permissions which are already set in Tanda:
Admins can create, read and send an announcement to all employees
Managers can create, read and send an announcement to all locations & teams that they manage
Employees can read announcements for teams they are in
Permissions per role can be updated by navigating to Settings > View all Permission Settings > Advanced Settings > Customise Access & Roles
What is an 'Organisation-wide Announcement' Group?
An 'Organisation-wide' group is a default group which allows Admins to broadcast Announcements to all users within the organisation.
Can I edit a 'Communications' group?
Yes, users can make the following updates to 'Communications' groups:
To add/remove teams of an existing group (edit groups):
Add/remove teams to an existing group by selecting the '...' button > 'Edit Group Members' > select/unselect the desired locations/teams.
To edit the 'group' name
Update the name of the existing group by selecting the '...' button > 'Edit Group Name' and entering the new Group name in the field.
Can I insert URLs?
Yes, you can insert clickable URLs into the body of the announcement as well as email addresses. Clicking on an email address will automatically open your email client (Outlook, Apple Mail etc) to send an email effortlessly.
Can I attach PDFs, images, documents etc?
No, there is no capability to attach any media or documents currently.
Can I archive the 'Organisation-wide' announcement group?
No, this default group cannot be archived.