This guide explains how to set up and use the Subway LiveIQ integration. Once connected, Tanda automatically imports your sales and unit data so you can roster staff based on real customer demand.
After setup, your rosters will include demand forecasts based on your historical data.
What this integration does
The Subway LiveIQ integration connects your Subway point of sale system to Tanda using Subway’s official LiveIQ connection.
Once set up, it will:
Automatically import sales and unit data every 6 hours
Show demand in 15 minute time blocks
Include both revenue and units
Help you see how busy your store is throughout the day
Let you compare labour costs to sales revenue
Support forecasting and smarter staff scheduling
Before you start
Tanda access
You need:
Administrator access
Permission to manage settings for your organisation
Subway LiveIQ access
You need:
LiveIQ access enabled for your Subway restaurant
A LiveIQ API Client ID
A LiveIQ API Key
These details are provided by Subway. If you do not have them, contact your Subway franchise support team or technology coordinator.
Setting up the integration
Step 1: Generate your API Credentials in your LiveIQ FreshConnect Portal
Navigate to LiveIQ Reporting > FreshConnect.
Once you review and accept the terms of use, an 'Instructions' tab will become available in the FreshConnect Menu.
These instructions will step through creating your API Credentials.
Step 2: Select the integration
First, navigate to Settings > Integrations > POS Integrations > + Add Integration and search for and select Live IQ:
Step 3: Enter your Subway API credentials
A form will open after Step 2. Enter the API Credentials found in Step 1 here:
The Integration name field is optional.
Step 4: Link data to your rosters
Once connected, each restaurant will appear as a separate data stream in Tanda. You need to link these data streams to the correct location and team.
To link the data to your roster, navigate to Settings > Integrations > Manage Data Streams.
Select a data stream and open the Settings tab to configure where it should join to:
Select the store location, as well as the team you'd like to link it to (usually 'sandwich artist').
Set your rostering ratio:For the team, enter a rostering ratio.
For example:1 person for every $50 made in a 15-minute period.
A typical setup is:
Units linked to the team for staffing decisions.
Sales linked to the location for labour cost tracking.
This allows you to roster based on how busy the store is, while still tracking labour spend against revenue.
How to use LiveIQ data in Tanda
KPI Monitoring (Wage % Of Revenue / Sales Per Labour Hour)
Rosters
Pinned Stats (Help Guide Here)
Budgets (Help Guide Here)
Reports
Weekly Planner: Located on the dashboard at Time & Attendance > Dashboard
Tanda's Cost Reports: Located under Reports > Costs
Smarter scheduling
Using your sales or unit data, Tanda looks at your past demand to predict how busy future shifts will be.
Tanda then:
Suggests how many staff you need at different times of the day
Highlights where you may be over or under staffed
Helps reduce unnecessary wage spend
When working on a roster, switch to Day View to roster against demand. You can view demand in two ways: Table View or Graph View.
Table View
Table View shows demand as a heat map.
Each cell represents a time block
Numbers show the recommended number of staff (this is based on the roster ratio set in the data stream)
🔴 Red highlights mean you are under rostered
🔵 Blue highlights mean you are over rostered
This view is best for quickly spotting problem areas and adjusting shifts.
Graph View
Graph View shows demand visually across the day.
Bars represent forecasted and actual demand
The lines represent how many staff are rostered and suggested to work.
Peaks show busy periods
Troughs show quieter periods
This view helps you understand how staffing lines up with demand over the full day.
