This help guide will discuss how Tanda’s Employee Self Service (ESS) feature operates in conjunction with our Pay Checks, including a list of which Pay Checks employees can manually self-correct and the actions they can take.
For more information about Pay Checks and ESS, see our Pay Checks Explained and Employee Self Service help guides.
What Does This Help Guide Cover?
ESS & Pay Checks
Employees can correct certain Pay Check errors relating to shifts, timesheets and payroll information themselves. This can be a significant time-saver for managers, while also giving employees more control over their information and preventing errors before they occur.
Employees will be notified of relevant Pay Check errors using the following logic:
Shifts with incomplete information will be highlighted in the mobile app. For example:
Shifts with unanswered questions will send a push notification, prompting the employee to answer the question. For example:
Unanswered shift questions will show as incomplete in the mobile app for the employee to answer.
Correctable shift pay checks will also show in the mobile app (e.g., zero hour shifts).
If an employee is rostered and misses a shift, they can create a new one, and the new shift will highlight correctable pay checks that need to be resolved (including unanswered questions, if required).
Employees can delete their incorrect shifts (if they have permission).
Other relevant checks will show with a banner notification. For example:
In most cases, the employee will also be notified via email and/or push notification, depending on your organisation’s notification settings.
Permission Settings
Note that for some of these paychecks, certain permissions must first be given to employees.
For staff to enter their missing times in their timesheet, navigate to Settings > All Settings > Permission Settings and tick Allow staff to add times to their own timesheets.
For them to have more control over their shifts, also tick Allow staff to make changes to all timesheet fields.
What Pay Checks Can Employees Self-Correct?
Employees can manually self-correct the following Pay Checks:
Pay Check | Action the Employee Can Perform |
The Shift has no start time. | Enter the shift start time. |
The Shift has no finish time. | Enter the shift finish time. |
The Shift is 0 hours long. | Either:
|
The Shift is longer than the Organisation's maximum shift length. | Edit the start and finish times so that the shift isn’t longer than the organisation’s maximum length. |
The Employee has been rostered for a day on the Timesheet, but did not work that day. | Either:
|
A break on the Shift has no start time. | Enter the break start time. |
A break on the Shift has no finish time. | Enter the break finish time. |
The Shift has unanswered shift questions. | Answer the shift questions. |
The Employee has no super fund membership. | Enter their superannuation fund details. |
The Employee has no address entered. | Enter their address.
|
The Employee has no phone number entered. | Enter their phone number. |
The Employee has no date of birth entered. | Enter their date of birth. |
The Employee has no bank details entered. | Enter their bank details. |
The Employee has no emergency contact entered. | Enter their emergency contact. |
The Employee has no completed tax declaration entered. | Complete their tax declaration. |
The Employee provided a tax declaration exemption reason of being underage, but they are now older than 18. | Confirm that they are now older than 18. |
The Employee provided a tax declaration exemption reason of waiting for their Tax File Number more than 28 days ago. | Enter their Tax File Number. |
The Employee has no tax free threshold selection. | Make the appropriate tax free threshold selection. |
The Employee has no Tax File Number entered. | Enter their Tax File Number.
|
The Employee has no employment basis (e.g. full time, etc) selected. | Select the appropriate option. |
The Employee has no income type (e.g. salary and wages, etc) selected. | Select the appropriate option. |
The Employee has no tax scale type (e.g. regular, working holiday maker, etc) selected. | Select the appropriate option. |
The Employee's income type does not match their tax scale type (Working Holiday Maker). | Enter their income type and tax scale type.
|
The Employee is a Working Holiday Maker, but has no home country entered. | Enter their home country. |
The Employee has unsigned contracts. | The employee will be shown a link to the contracts they need to sign/approve. |
The Employee has unacknowledged documents. | The employee will be shown a link to the documents they need to sign/approve. |