Get important messages and announcements to your team in less time using the Communications feature.

'Communications' has been designed as a one-way tool for management teams to broadcast important information to frontline employees.

How it works

'Communications' is a one-way tool for management teams to broadcast important information to frontline employees.

Managers send announcements by logging in on online. Employees can receive these announcements both by logging in online and to their Mobile App.

To send an announcement, follow the below steps:

  1. Navigate to Settings > 'Communications'

  2. Select which locations or teams to broadcast an Announcement to

  3. Create a ‘group’ and gives your group a name

  4. Create an 'Announcement'

  5. Send

FAQ

Where can I create an ‘Announcement’?

‘Announcements’ can be created on the web-app (desktop) by going to personal settings (top right) > "Communications".

'Announcements' cannot currently be created in the mobile app.

Where can I read an ‘Announcement’?

‘Announcements’ can be read on the web-app and mobile app (Android and iOS). Employees will be notified of a new ‘Announcement’ via a push notification on their mobile device.

Note: users must update their Work app to version 1.57.0

Who can I broadcast an ‘Announcement’ to?

‘Communications’ permissions are detailed below:

  • Admins can create, read and send an announcement to all employees

  • General Managers can create, read and send an announcement to all locations & teams (*or teams/locations they manage)

  • Team Managers can read announcements for teams/s they are in

  • Payroll Officers can read announcements for teams they are in

  • Employees can read announcements for teams they are in

Permissions per role can be updated by going to Settings > View all Permission Settings > Advanced Settings > Customise Access & Roles

What is an 'Organisation-wide Announcement' Group?

An 'Organisation-wide' group is a default group which allows Admins to broadcast Announcements to all users within the organisation.

Can employees respond to Announcements?

No, the 'Announcements' feature is currently only a one way communication system.

Can I attach PDFs, images, documents etc?

No, there is no capability to attach any media or documents currently.

Can I view 'read-receipts'?

No, there is no capability to view whether an employee has read a message currently.

Can I create one-on-one chats?

No, 'Communications' does not currently have one-to-one chat capabilities.

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