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Resolving timesheet export errors to MYOB Account Right Live Payroll
Resolving timesheet export errors to MYOB Account Right Live Payroll

Troubleshoot timesheet export errors to MYOB Account Right Live Payroll

Updated over a week ago

Occasionally you may receive an error exporting timesheets to MYOB Account Right Live. The good news is that these can be resolved by updating your configuration in Tanda/MYOB. If you're setting up a new integration, refer to our MYOB: Payroll integration checklist.

Finding the resolution to your export error

If you receive an error after exporting, simply find it in the list below to learn how to resolve it. Once you've made the relevant updates, simply re-export your impacted timesheet(s) to try again.

Error message: No employee found

This means either the employee hasn't been added to MYOB or the profiles haven't synced between Tanda and MYOB.

First, check that you have added the employee to MYOB under Card File > Cards List > Employee.

In Tanda, go to the employee's profile by clicking on Workforce > Staff > click the employee's profile > click on Payroll tab:

An employee's profile is synced between the two systems if you can see the name matched below Employee ID.

  • In Tanda, if you can't see the profiles synced, follow the below steps to attempt to sync

    • Navigate to Workforce > Staff > + Add Staff > Import from > MYOB AccountRight Live. The confirmation will either say that the employee has been imported or updated

    • Check the employee profile in Tanda to see it is now synced and re-export the timesheet

  • Check in MYOB that their Start Date, Email Address and spelling of their name is the same in Tanda.

    • You should also check on their Profile in their Card File that they're not ticked as Inactive Card or in their Payroll Details that they don't have a Termination Date set

    • Also ensure the Card ID is the same as the Employee ID in Tanda. If any of these are different, update and then try importing the employee into Tanda again

Error Message: InvalidPayrollCategoryWageType

PayrollCategory used on timesheet should be of 'WageType:Hourly'

All Payroll Categories that Tanda integrates with need to have the Wage Type set as 'Hourly' to work as expected.

If you have this error appear, we recommend looking at the award rules applying to the employee's timesheet that has errored and then going into MYOB to check the configuration of the corresponding payroll categories.

Error Message: Wage category not found

This can occur with both the Tanda Managed Award Template and Custom Rules. 

For the Managed Award Template, it means you haven't integrated the Award with MYOB. To do this navigate in Tanda to Compliance > Award Templates > 'Manage Award' (on the relevant Award template) > click Connect payroll systems:

Allow a few minutes for the Payroll Categories to be created in MYOB. You can check when it has completed by refreshing the page and you will see the last updated date as the current time:

For Custom Rules, this either means there isn't a Payroll Category in MYOB or the Award Rule in Tanda hasn't been matched against the Payroll Category in MYOB. To check this:

In MYOB, go to Payroll > Payroll Categories > Wages. Check the relevant Payroll Category or create it if it wasn't there by clicking New.

In Tanda, go to Compliance > Award Rules (or Allowances) > click on the relevant rule and check that the Export name is linked with the relevant Payroll Category in MYOB:

If you have located the issue, you can try exporting again by clicking Export To in the employee's individual timesheet.

Error Message: Tried to apply Wage category / Only PayrollCategories assigned to the employee can be used on Timesheet 


  • Award Template hasn't synced with the employee - this is likely if the employee has just been added or you have recently changed their payroll setup

  • If you have custom award rules, the Payroll Category hasn't been linked with the employee profile in MYOB

For the Managed Award Template, update the Template by navigating in Tanda to Compliance > Award Template > 'Manage Award' > click 'Force template update':

For Custom Rules, this means the Payroll Category hasn't been linked with the employee. In MYOB go to Card File > Cards List > click on the relevant employee > Payroll Details tab > go to Wages > in the Wage box at the bottom, ensure there is a tick next to the Payroll Category that came up in the error message and press OK to save:

If you have located the issue, you can try exporting again by clicking Export To in the employee's individual timesheet. 

Error Message: Duplicate hours for an employee 

Note: this won't produce an error in Tanda, but when you process the pay run in MYOB you might notice additional hours for an employee.

This could be because the employee has Standard Pay on their profile. 

To check Standard Pay, in MYOB navigate to Card File > Cards List > Employee > Payroll Details tab > Standard Pay > there should be a 0 in the Hours column for Base Hourly. Once this is deleted, the pay run will also be updated.

Error Message: Timesheet Exported but can't see Employee(s) in Pay Run

If the Results Confirmation indicated an employee's timesheet exported successfully but they're not in the Pay Run in MYOB, you can check the following:

  • Process Payroll start and end date is correct: check in MYOB when you process the payrun that the Pay period start and Pay period end matches with the dates in Tanda. 

  • Employee has the correct start date: Navigate to Card File > Cards List > Employee > Payroll Details tab > Personal Details > check the Start Date is before or on the first day of the Timesheet from Tanda.

Error Message: NotValid -- Invalid identifier for a company file 'Contact'

Error: this is an error with your MYOB when the company file username and password doesn't match the MYOB Live ID.

To fix, log into MYOB using your MYOB live ID. Select your File and enter a Company File Username and Password.

In Tanda, navigate to Integrations > Payroll Integrations > click on Edit Integration under MYOB Integration and in the bottom right corner click on Disconnect Integration

Your integration will then load with a red warning in the top right corner, just click anywhere in the box and then click Reconnect your payroll integration in the top right corner:

You'll then be prompted to enter your MYOB login details or if you're still logged into MYOB in another browser, give Tanda access. When it loads back to Tanda, just click Save in the bottom left corner. You can then try re-exporting your Timesheets

Error Message: Processed Timesheet -- Cannot update or delete a processed timesheet

Error message: Processed Timesheet -- Cannot update or delete a processed timesheet

This message will appear when you have already processed a Timesheet through Payroll in MYOB for this period. To check this, go into MYOB and check the Timesheet for this period. If the hours were exported and they're greyed out, it means it has already been processed and you won't be able to export another Timesheet. If you need to pay the employee additional hours, you'll just have to do manually through the payrun in MYOB.

Error Message: "Company File preference to 'Use Timesheet for...' should be ON"

In MYOB the timesheet feature is optional. Before using timesheets, you need to set your timesheet preferences, in MYOB.

Error Message: none, empty, blank

No error is usually a result of not getting a response from MYOB when we try to sync data to them. It could also be the result of an expired MYOB Trial account.

  1. In MYOB check your Company File is not set to 'Read-only'. More here.

  2. Check MYOB status page here:

  3. Try to export again.

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