Shift feedback allows staff to give actionable feedback based on a specific worked shift. Staff can choose to remain anonymous when submitting feedback on their app if desired.
Enabling Shift Feedback
By default, shift feedback will be enabled in your account. If you do wish to turn it off, you can do so in All Settings > General > Shift Feedback.
Feedback Topics
If you follow the link Edit Shift Feedback Categories in the settings (seen above) you can define the categories that your team can give a simple 👍 or 👎 to when offering their shift feedback. Consider these categories as a quick and low-effort option for your team to offer feedback on broad topics within your business.
Click Edit to change the names or toggle off (via the "Show in app?" toggle) the default categories:
In the top right of the settings section is the "+ Add Category" button to add more if you would like:
How it works
Staff are prompted to give feedback in the mobile app after each shift. They select from the list of topics to express what went well and what didn't:
Team members can also add additional free-text feedback before submitting, and have the option to leave this feedback anonymously:
Team Managers will be able to view feedback from their own teams, General Managers and Admins will be able to view feedback from all teams.
The Shift Feedback email summary
Tanda can send a weekly summary of shift feedback to managers and admins. This email is on by default for new accounts and can be toggled on or off for users under Notifications > Notifications Settings:
Scroll down and find the toggle for Weekly Shift Feedback Emails:
NB: This setting is on a per-user basis - each admin or manager will choose whether to receive the email or not.
The summary email gives you all feedback and comments provided for the period. If the feedback was provided anonymously, no name will be shown
Shift Feedback Report
Admins and Managers can view a detailed Shift Feedback Report whenever needed. This is found under Time & Attendance / Reports.
The report provides a summary of all responses for the chosen time period.
FAQs
When will staff be prompted to give feedback?
The user has worked a shift on today’s date.
The user hasn’t dismissed or submitted any feedback popups since the beginning of the week.
The business has the shift feedback option enabled in general settings.
The user does not also hold an Admin, General Manager, or Payroll Officer permission level in Tanda.