If enabled by your organisation, you can request replacements for shifts you've been rostered but can't work.
This help guide covers:
Check out the Staff: Picking up extra shifts guide to learn more about claiming shifts others can't work.
Requesting a replacement
To request a replacement:
Navigate to the shift you can't work on the roster
Click the > icon
Click the Request a replacement button on the next page
Select "who are you offering you shift to"
Add the reason for the request
Click the Submit button
Confirm your estimated wage loss
From here, a manager will be able to offer the shift to your co-workers, or reject your request for a replacement
Cancelling a request
If you've changed your mind, or can now work the shift you requested a replacement for, you can cancel the request by navigating back to the relevant shift and click the Cancel Replacement Request button.
Checking if your shift has been claimed
You will receive a notification once a team member has picked up your shift and it has been approved by a manager. Once the replacement has been approved, the shift will no longer appear on your roster.
Until then, the shift will remain on your roster, marked as Request pending.
If your manager has rejected your request, you'll be notified via push notification and the shift will remain on your roster.
