To review or update your account and billing information, please navigate to the Account & Billing section located in the top right corner of your user profile within the product.
From there, you will be able to access:
1. My Plan:
This page gives you an overview of your current costs, the number of current end users, any additional charges incurred, and the next payment date.
Under Subscriptions, you will see the list of the modules you are/can subscribe to and their corresponding pricing.
2. Historical Invoices
On this page, you will find a list of your past invoices which you can print or download as a PDF. Click on "Show invoice" to review the invoice details and get the two options.
3. Billing information:
This page gives you an overview of the billing information and payment method chosen. From there, you will be able to update your contact details and payment method if using a credit card.
FAQ's
How can I change my current plan?
How can I change my current plan?
To change your current plan, head to Account & Billing where you will find the option to click on Change Plan.
This will take you to a different page, where you can choose the subscription frequency, select the features you wish to add or remove from your subscription and view a summary of the plan selected.
After making your selections, click on save to apply the updates.
Note:
If you choose an annual plan, you will need to indicate the number of users you want to include in your annual plan.
If your total number of end-users surpasses this number, you will be charged for the extra profiles at the monthly rate. If the number of users drops below the number selected, we won't be able to partially refund the amount.
How can I change my credit card details?
How can I change my credit card details?
If you need to update or change the credit card that is linked to your account for payment, head to Account & Billing > Billing information > Update billing details > Enter your new information and submit the changes.
How can I change my payment method (From Credit Card to Direct Debit)?
How can I change my payment method (From Credit Card to Direct Debit)?
To do this, please contact our billing Team by emailing accounts@tanda.co. The team will be happy to help you with the transition.
Is there a lock-in contract?
Is there a lock-in contract?
The contract length is the same length as the billing option you select. This buys you the security that if Tanda isn’t right for your business you aren’t locked into a lengthy contract.
What happens if I deactivate staff profiles?
What happens if I deactivate staff profiles?
Employee movements are a natural part of every business, so Tanda calculates billing off the total number of end users in the account in any given month. In practice, that means if you deactivate a user and replace them with a new staff member in the same month, there is no change to the billing as the total staff count would remain the same