Note: from 12th January 2026, the way Tanda calculates the number of Active Profiles for billing purposes is changing. For more information on the change, see the guide here.
To review or update your account and billing information, please navigate to the Account & Billing section located in the top right corner of your user profile within the product.
From there, you will be able to access:
1. My Plan:
This page gives you an overview of your current costs, the number of current end users, any additional charges incurred, and the next payment date.
Under Subscriptions, you will see the list of the modules you are/can subscribe to and their corresponding pricing.
2. Historical Invoices
On this page, you will find a list of your past invoices which you can print or download as a PDF. Click on "Show invoice" to review the invoice details and get the two options.
Invoices in Tanda are automatically sent to the primary billing contact email address. Make sure this address is correct to avoid missing important billing notifications sent on transaction days.
3. Billing information:
This page gives you an overview of the billing information and payment method chosen. From there, you will be able to update your contact details and payment method if using a credit card.
FAQ's
How can I change my current plan?
How can I change my current plan?
To change your current plan, head to Account & Billing where you will find the option to click on Change Plan.
This will take you to a different page, where you can choose the subscription frequency, select the features you wish to add or remove from your subscription and view a summary of the plan selected.
After making your selections, click on save to apply the updates.
Note:
If you choose an annual plan, you will need to indicate the number of users you want to include in your annual plan.
If your total number of end-users surpasses this number, you will be charged for the extra profiles at the monthly rate. If the number of users drops below the number selected, we won't be able to partially refund the amount.
How will costs be calculated if I add to my current plan partway through my annual subscription?
How will costs be calculated if I add to my current plan partway through my annual subscription?
If you are partway through your annual plan and want to include additional features, the cost of this will be calculated at an annual prorated amount for the remainder of your annual plan length and billed on your next monthly invoice.
For example, if I had 3 and a half months left of my Workforce Management Annual Plan, and I wanted to add Tanda Payroll to my Annual Plan, I would receive an additional charge on my next monthly billing date calculated as: # of set Annual Users x $3.20 (cost of payroll PEPM on an annual plan) x 3 months remaining.
When should I make plan changes on an Annual Plan?
When should I make plan changes on an Annual Plan?
If you need to update the number of users on your Annual Plan, this should be done in the month leading up to your subscription renewal.
For example, if your annual billing date is the 3rd of February, adjust the number of users at some point during the period from the 4th of January to the 2nd of February.
How many days' notice do I need to give to cancel my plan?
How many days' notice do I need to give to cancel my plan?
We require 1 calendar month's notice for subscription cancellations. For example, if you were billed on the 3rd of each month, and wanted to cancel from February onward, we would require notice from you on or before the 3rd of January.
Annual plans cannot be cancelled partway through.
How can I change my credit card details?
How can I change my credit card details?
If you need to update or change the credit card that is linked to your account for payment, head to Account & Billing > Billing information > Update billing details > Enter your new information and submit the changes.
How can I change my payment method (From Credit Card to Direct Debit)?
How can I change my payment method (From Credit Card to Direct Debit)?
To do this, please contact our billing Team by emailing accounts@tanda.co. The team will be happy to help you with the transition.
Is there a lock-in contract?
Is there a lock-in contract?
The contract length is the same length as the billing option you select. This buys you the security that if Tanda isn’t right for your business, you aren’t locked into a lengthy contract.
What happens if I deactivate staff profiles?
What happens if I deactivate staff profiles?
Tanda calculates billing based on the total number of unique profiles that are active at any point in the billing cycle. Deactivated profiles will only be excluded from the user count if it is deactivated for the entirety of the billing period.