Advice and answers from the Tanda Team

This article helps you fix the following errors:

  • Earnings Rate (ID and name) does not exist

There are two common causes of this:

  1. You have created an earnings rate where the Rate Type is not “Hours”. Xero only allows timesheets to be imported with earnings rates that are of the “Hours” type. Fix this by editing your earnings rates in Xero.

        Go to Settings > Payroll Settings > Pay Items > Add Earnings rate.

Ensure that the type of Units is in "hours"

    2.  Another reason is when you have not added this earnings rate to the employee’s pay template. This applies for staff that are on a consistent salary. Fix this by updating their pay template in Xero.

Go to Payroll > Employees > and choose the name of the staff

Go to Pay Template and set the employee's rate.

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