Advice and answers from the Tanda Team

Begin by opening the Notifications panel on your tablet and clicking on the ‘cog’ icon in the top right hand corner.

Select General Settings.

Under Device Manager , select Default Applications. Clear Tanda as the default application by pressing the ‘clear’ button.

Once Tanda is cleared as the default application, select the ‘home’ button located located under ‘set defaults’.

Select ‘TouchWiz Home’ as the new default application.

Then, select Application Manager and find Tanda in your list of applications.

Open Tanda and press uninstall.

Return to the Home page and select Google Play.

Important: You may be presented with a screen showing ‘couldn’t sign in’. Press ‘try again’ and retype password in the ‘password’ field. If you’re asked to select an account, make sure its timeclock@payaus.com.

Search Google Play for Time Clock by Tanda.

Install the new Time Clock by Tanda and follow any prompts to open the app.

When Time Clock by Tanda is open, press the green ‘get started’ button.

You will then be prompted to enter the Email and Password you currently use to access your Tanda account.

Important: Tanda uses your permissions when setting up the timeclock. Please ensure you are an account administrator in Tanda when setting up the timeclock so that all staff in the account can use the device. If an administrator cannot log in to the device, please contact support@tanda.co for an access code.

In the next screen you will be asked to Set Location. The location list is populated by the locations in your Tanda account.

If you have more than one location in your Tanda account, select one location per Time Clock.

If there is more than one Time Clock at your location, you can also add a nickname to designate where that particular Time Clock will be physically located.

Your Time Clock is now successfully updated.

To reset Time Clock by Tanda as your default application, open the Notifications panel on your tablet.

Open General Settings and press Default Applications.

Press the ‘home’ button under ‘set defaults’ and select Time Clock by Tanda as your default application.

Return to the Home screen. Your staff can continue clocking in and out as usual.

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