You will need to re-authenticate your Time Clock if your staff have:
- Reported that they are unable to clock-in as it is flashing red when they put in their passcode:
When the Time Clock was setup and it asked you to either use a Setup code or Login using my Tanda account, a Team Manager might have used their details. This means that any staff not in that Team cannot clock-in.
- The Time Clock was originally authenticated by an Admin who has now been deleted from Tanda.
To re-authenticate the Time Clock, an Admin user needs to enter their Passcode and then click Settings at the bottom. You will then see the Re-authenticate option to select:
The Time Clock should be authenticated using a Setup Code (accessed via the new Time Clock page in Tanda) or by an Admin entering their login details:
All staff entered in Tanda will then be able to clock-in and the information sent to their Timesheet.
If you would like further assistance please contact Tanda Support by clicking on the blue chat icon in the bottom right corner, on 1300 859 117 or email@example.com