Advice and answers from the Tanda Team

By default your Time Clock device should display the local time in both the Tanda Time Clock App and on your Timesheets in your Tanda account. If you notice the time or date on your Time Clock is incorrect, this help article will show you how to set the correct time or date.

If the clock-in times on your timesheets are displaying incorrectly or being assigned to a different time zone, contact Tanda Support at support@tanda.co to have your time zone updated in your account.

To update the time and date settings on your Time Clock device, swipe down from the top of the device to bring down a menu and select the cog icon in the top right hand corner:

Depending on the version of the table that you are using, the Date and Time option is either in the General Menu or by scrolling to the bottom on the left hand pane:

In the Date and Time settings, make sure “Automatic date and time” and “Automatic time zone” is selected. With these settings enabled, your Time Clock will use the time, date and time zone provided by the network the device is connected to. Under most circumstances setting these options will fix incorrect time and date on your device.

Note: In order for your Time Clock device to use automatic date and time settings, it must be connected to a network. If these options are enabled and your time and date settings are still incorrect, you device may not be connected to a network. Have a read through our Troubleshooting guide for Offline device.

If your device is connected to a network and automatic settings are enabled and the time and date on your device is still incorrect, the time and date provided by your network may be wrong. To resolve this, contact your network administrator or deselect automatic time zone and automatic date and time and manually set these details.

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