Advice and answers from the Tanda Team

If your Time Clock is on and staff can clock in, but you’re seeing a Connection Lost warning then your timeclock may not be sending through your clock ins.

If you are seeing the lost connection warning, your service may have been interrupted due to connection issue with your Wi-fi or mobile network.

Checking That Your SIM Is Connected To The Network

If you are using a timeclock with an Optus or Telstra sim, you will need to check whether the device is able to access mobile internet data. On the Time Clock, look in the top right hand corner to check if the device has either an H or a 3G connection:

If these icons are displayed, the sim card is connected. Clock-ins are registered on the device and will be uploaded to Tanda once the device reconnects to mobile data. If clock-ins have not synced with Tanda after 10 minutes email support@tanda.co and we will investigate.

If these icons are not displayed, the following steps will help you reconnect to the network.

Ensuring Mobile Data Is Turned On

On the device, swipe your finger down in the top right hand corner to bring up the menu below.

Check that the Mobile data icon is green to show it is turned on. If it is greyed out, press it to turn it on and it should turn green.

You should then see the H or 3G appear after a couple of seconds. If it hasn’t or your Mobile Data was turned on you will need to try resetting the SIM card.

Resetting The SIM Card

Hold down the power button on the top right side of the device (above volume) until a menu pops up.

Press Airplane mode and the following message will display, just click OK.

Wait about 10 seconds and then repeat by holding down the power button until the menu pops up.

Press Airplane mode again and click OK on the message.

Wait about 10 seconds and the H or 3G should appear at the top.

If the SIM still has not connected, please contact Support at Tanda to let us know. Contact us at support@tanda.co or call us directly on 1300 859 117 if urgent.

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