After you have exported your Timesheets to MYOB ARL, you will receive a Results Confirmation. If you have any errors, you will receive a notification as per below:

Tanda will provide a list of how many timesheets were affected, which staff and what the error is. Use the headings below to find the error messages you received and how to troubleshoot:

1. No MYOB employee found

  • Error message: No MYOB Employee found

This means either the employee hasn't been added to MYOB or the profiles haven't synced between Tanda and MYOB.

First, check that you have added the employee to MYOB under Card File > Cards List > Employee. Add them if they weren't in your Employee List.

Next in Tanda, go to the employee's profile by clicking on Workforce > Staff > click the employee's profile > click on Payroll tab:

An employee's profile is synced between the two systems if you can see the name matched below Employee ID.

Some things to check from here:

  • In Tanda, if you can't see the profiles synced (as above), go to Workforce > Staff > + Add Staff > Import from > MYOB AccountRight Live. The confirmation will either say that the employee has been imported or updated. You can then check in their profile to see it is now synced and re-export the timesheet.
  • If the profile is synced, check in MYOB that their Start Date, Email Address and spelling of their name is the same in Tanda. You should also check on their Profile in their Card File that they're not ticked as Inactive Card or in their Payroll Details that they don't have a Termination Date set. Also ensure the Card ID is the same as the Employee ID in Tanda if you're using Card IDs. If any of these are different, update and then try importing the employee into Tanda again. 

If you have located the issue, you can try exporting again by clicking Export To in the employee's individual timesheet. If you are still receiving the same error, please contact Tanda Support on the details at the bottom of the article.


2. Wage category not found in MYOB

  • Error message: Wage category [name] not found in MYOB

This can occur with both the Tanda Managed Award Template and Custom Rules. 

For the Managed Award Template, it means you haven't integrated the Award with MYOB. To do this go to Payroll > Payroll Manager > Manage Award > click Connect payroll systems:

This will take about 5 mins for the Payroll Categories to be created in MYOB. You can check when it has completed by refreshing the page and you will see the last updated date as the current time:

For Custom Rules, this either means there isn't a Payroll Category in MYOB or the Award Rule in Tanda hasn't been matched against the Payroll Category in MYOB. To check this:

In MYOB, go to Payroll > Payroll Categories > Wages. Check the relevant Payroll Category or create it if it wasn't there by clicking New.

In Tanda, go to Payroll > Award Rules (or Allowances) > click on the relevant rule and check that the Export name is linked with the relevant Payroll Category in MYOB:

If you have located the issue, you can try exporting again by clicking Export To in the employee's individual timesheet. If you are still receiving the same error, please contact Tanda Support on the details at the bottom of the article.


3. Tried to apply Wage category 

Error message: Tried to apply wage category [name] - ensure these are assigned to employee in MYOB

This could be because the Award Template hasn't synced with the employee (if they're new or you just updated their profile) or because the Payroll Category hasn't been linked with the employee profile in MYOB for Custom Rules.

For the Managed Award Template, update the Template by going to Payroll > Payroll Manager > Manage Award > click Force template update:

For Custom Rules, this means the Payroll Category hasn't been linked with the employee. In MYOB go to Card File > Cards List > click on the relevant employee > Payroll Details tab > go to Wages > in the Wage box at the bottom, ensure there is a tick next to the Payroll Category that came up in the error message and press OK to save:

If you have located the issue, you can try exporting again by clicking Export To in the employee's individual timesheet. If you are still receiving the same error, please contact Tanda Support on the details at the bottom of the article. 


4. Duplicate hours for an employee in MYOB

Error: there won't be a messaege in Tanda, but when you process the pay run in MYOB you might notice additional hours for an employee.

This could be because the employee still has Standard Pay on their profile. 

To check Standard Pay, in MYOB go to Card File > Cards List > Employee > Payroll Details tab > Standard Pay > there should be a 0 in the Hours column for Base Hourly. Once this is deleted, the pay run will also be updated.


5. Timesheet Exported but can't see Employee(s) in Pay Run

If the Results Confirmation indicated an employee's timesheet exported successfully but they're not in the Pay Run in MYOB, you can check the following:

  • Process Payroll start and end date is correct: check in MYOB when you process the payrun that the Pay period start and Pay period end is correct with the dates in Tanda. 
  • Employee has the correct start date: Go to Card File > Cards List > Employee > Payroll Details tab > Personal Details > check the Start Date is before or on the first day of the Timesheet from Tanda.


6. Re-exporting Timesheets

If you discover an error or you forgot to add a manual allowance once you have exported the Timesheet to MYOB, you can resend the timesheet from Tanda.

In the relevant Timesheet in Tanda, click Unlock to make change to the Timesheet: 

You may need to unapprove the shift to make a change to a particular time. Ensure the timesheet is approved and then click Export to MYOB ARL to resend:

You don't need to delete the Timesheet in MYOB to resend it, it will just write over what was exported previously. 

If you have tried troubleshooting the errors in your Timesheet Export but you're still having issues or you just need a bit more assistance, please don't hesitate to contact Tanda Support on 1300 859 117 or support@tanda.co

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